Key Equity Release Reviews 

17,905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for guiding them step by step through difficult financial and legal processes without ever making them feel rushed or pressured. People highlight that the overall service is exceptionally professional, providing clear explanations and maintaining excellent communication that makes the journey entirely smooth and stress-free. Some reviewers were not happy with occasional communication gaps, noting instances where advisors failed to return scheduled phone calls or conducted rushed consultations. Others mentioned experiencing frustrating delays or having to make multiple attempts before finally receiving the necessary assistance from representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Customers report widespread satisfaction and appreciation for the service provided by the advisors. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for making the... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors explain every step clearly and... See more

Customer communications

People report positive experiences with contact, highlighting helpful, knowledgeable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more

Company replied

Rated 5 out of 5 stars

A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more

Company replied

Rated 5 out of 5 stars

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more

Company replied


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Mortgage Broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,905)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reassuring experience

Being rather apprehensive making first contact with the company it was wonderful to speak to Joseph Withers who put us immediately at ease. He talked us through the whole process and gave us various options, and then gave us time to review everything. The next day he contacted us again and when we asked for different figures he was very happy to oblige and start again from scratch. Nothing was too much trouble. He kept in touch through out the whole process to ensure we were happy.

27 October 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you felt at ease and well-supported throughout the process. It's great to know that our team member was helpful and accommodating to your needs. Thank you for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Well knowed and trustee site to write…

Well knowed and trustee site to write reviews about our experiences online .

6 February 2025
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Reply from Key Equity Release

We appreciate you taking the time to share your positive experience with our trusted platform for online reviews. Thank you for your feedback!

Key Equity Release

Rated 5 out of 5 stars

What a great experience

What a great experience. In the past I was somewhat wary about equity release. However, I would totally recommend "Key Equity Release" to all those who wish to realise additional income. Andrew Warby was my contact throughout the process and was a brilliant communicator and instantly put me at ease. Andrew gave great advice and I proceeded to begin the process of application. I must tell you the process was remarkably swift and the requested loan was completed within 6 weeks.

8 January 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a great experience. It's wonderful that you felt at ease and well-informed throughout the process. We appreciate your recommendation and thank you for sharing your feedback.

Key Equity Release

Rated 5 out of 5 stars

Philip Johnson-Brown

Philip Johnson-Brown - Phil has been so patient with us when we decided what we wanted including in our will! He provided us with the appropriate information and let us have time to consider what we wanted. I am glad we went with key- thank you

5 January 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the information provided was helpful as you considered your options. Thank you for sharing your experience; we appreciate your trust in us.

Key Equity Release

Rated 5 out of 5 stars

Very professional and also educational

Very professional and also educational

5 January 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you found our service professional and educational. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Joseph Withers

We dealt with Joseph Withers regarding Equity Release and he was a joy to work with. He was very thorough and explained everything in great detail. If we need Joseph again we will certainly be in touch. Thank you for this Joseph and from start to finish nothing was too much trouble. David and Sue

30 June 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had a positive experience. It's great to know that the equity release process was thoroughly explained and met your needs. Thank you for your kind words and for acknowledging the support you received.

Key Equity Release

Rated 5 out of 5 stars

Best of the best!!!

6 February 2025
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Reply from Key Equity Release

We're so glad you think so! Thanks for your great feedback; we appreciate you taking the time to share your experience with us.

Key Equity Release

Rated 5 out of 5 stars

It has been the One of the best platforms with a human touchmost useful tool I've…

It has been the most useful tool I've ever used, simple to use, and the support from the team has been truly wonderful. Congratulations.

6 February 2025
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Reply from Key Equity Release

We're happy to hear that our tool has been so useful and simple for you. We truly appreciate your kind words regarding our team's wonderful support!

Key Equity Release

Rated 5 out of 5 stars

Saul Andrew was extremely helpful…

Saul Andrew was extremely helpful ,patient and professional. He guided us through the process and made us feel comfortable with the whole process

24 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you felt supported during the process. It's great to know that the guidance provided made you feel at ease. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Key Equity Release… First Class Service

We have been with Key Equity Release for some time now.
Simon Clow has been realy very helpfull with setting up our Wills informing us of all the ins and outs and putting us on the right track.
1st class attention to detail.
Key Equity Release made it possible for us to stay in our home.
And we thank them all very much
We cannot recommend Key Advice highly enough
10 Stars is what they deserve
You wont go wrong if you go with Key Equity Release.

23 December 2025
Unprompted review
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Reply from Key Equity Release

We appreciate your kind words and are so glad we could help you stay in your home. It's great to hear that our will service and attention to detail met your expectations. Thank you for recommending us so highly!

Key Equity Release

Rated 5 out of 5 stars

Martin Hoare was very easy to talk to…

Martin Hoare was very easy to talk to he understood what we were trying to achieve and helped us achieve it within 2 months. Thank you Keyline that is my parents and now me who have received goid care and service.

10 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the service we provided met your expectations. It's wonderful to know that you and your parents have consistently received good care from us. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Professional

With professional, friendly & honest advice from Steve Francis at Key, our experience has been painless & efficient organising our equity release.

22 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your equity release experience was painless and efficient, thanks to the professional and honest advice. Thank you for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Estate Planning

I was fortunate to have Andrea Love who was incredibly helpful, informative and patient, which made things so much easier to deal with.

23 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the support you received was helpful, informative, and patient! We appreciate you taking the time to share your positive experience.

Key Equity Release

Rated 5 out of 5 stars

Excellent Service

Choosing a lifetime mortgage is a big decision, but Tony Salter financial advisor from JUST made the entire process stress free and helped to secure a lifetime mortgage and couldn’t be happier. Tony explained everything in plain English without any jargon .The communication was excellent throughout and transition was seem less.

17 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process of securing your lifetime mortgage was stress-free. It's great to know the adviser explained everything clearly and that communication was excellent. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Thank you to Martin hoare for all your…

Thank you to Martin hoare for all your wonderful help to getting us equity release your help from finish to end was amazing would recommend 10/10 many thanks Tina unwin

17 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience! We appreciate your recommendation and are so glad we could assist you with your equity release journey from start to finish.

Key Equity Release

Rated 5 out of 5 stars

Andrew Warby first class service

Andrew was helpful and professional throughout the ER process. He was always available for further advice and information. Can genuinely say a smooth journey from start to finish.

16 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process was smooth and that you found our team member to be helpful and professional. We appreciate you sharing your positive experience!

Key Equity Release

Rated 5 out of 5 stars

I would recommend Key to anybody they…

I would recommend Key to anybody they have dealt with my Equity Release ,my Will and my Power of Attorney . Anybody i have spoken to at Key have always been very professional explaining everything, answering any questions l may have had and, very understanding of my needs.
I spoke with Joe today and once again I can only praise and he is such a credit to the company
Thankyou

16 December 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We appreciate your kind words regarding your experience with our equity release, will, and power of attorney services. We're happy to hear that our team's professionalism and understanding met your needs. Thank you for acknowledging their dedication.

Key Equity Release

Rated 5 out of 5 stars

Going above just doing my job.

The experience was good because of having Joseph Withers as somebody looking after my interests, even when the going got tough. His patience and perseverance to bring the positive result is very much appreciated.

10 October 2025
Unprompted review
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Reply from Key Equity Release

We're glad you enjoyed your experience. We appreciate your highlighting the positive impact of our team's dedication and commitment to achieving a favorable outcome. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Phillip Johnson-Brown is absolutely…

Phillip Johnson-Brown is absolutely wonderful, he helped me navigate my father's affairs with insurmountable patience. We were so pleased, that my partner and I decided to engage his services again in order to complete our own wills and POA.
Phillip guided us through the process with expertise, using his knowledge to help us cover every eventuality. I would 100% recommend his services and we be returning should the need arise.

4 December 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so glad to hear that the assistance provided was helpful during a difficult time. Thank you for trusting us with your important documents. We appreciate your recommendation and look forward to assisting you again in the future.

Key Equity Release

Rated 5 out of 5 stars

good information to L

Good information to L

12 February 2025
Key Equity Release logo

Reply from Key Equity Release

We are happy to hear that the information was helpful to you. We appreciate your feedback.

Key Equity Release

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