if i could rate below 0 star i would. i booked for a full replacement of a key at 5pm and rang them by 11am the next day to get a refund they initially claimed they would return £118 of my order of... See more
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Possibly the best customer experience I’ve received in any industry. Josh was professional, determined and persistent in his efforts to gain entry into state of the art Japanese lock technology. He... See more
After locking our car keys and holiday cottage keys in the car plus our little dog! we rang the nearby Audi garage Linfield near Windermere who were completely unhelpful never bothering to ring us bac... See more
I locked my keys in the car, conveniently in sight on the passenger seat. Charlie came out sooner than I expected and, using some nifty devices, managed to lift the keys out in about five minutes. Tur... See more
Company details
Written by the company
Here to help you with emergency locksmith services
Contact info
Axis 3, Mallard Way,, SA7 0AJ, Swansea, United Kingdom
- 03301072349
- info@key-assist.co.uk
- key-assist.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Paying upfront is a bit worried but if…
Paying upfront is a bit worried but if you take the risk you will not regret it.
Fast. Prompt. Easy.
Easy and quick
Rated 5 stars because I couldn't think of a reason to rate lower. I was worried about paying up front but no need. Spoke to the control room who took all my details. Within 5 mins was called back by the actual operative. I could track his arrival on the link to see how long he would be. He called me to say how long, within 25 mins he was there. 5 mins later I was back in my car. He even tested my key battery.
The bloke who came out was very…
The bloke who came out was very friendly and approachable he performed the job very quickly and efficiently would highly recommend.
The call centre &locksmith was great
The call centre was great. Very hepfull for what I needed. Was a bit worried about paying up front , worried for nothing . Only low point was I waited a bit longer than I thought, apart from that couldn't fault them got a message when they were on the way was able to track the lock Smith right to the door. James the lock Smith was very professional was in my car in a crack. Spare key cut all done in less than ten minutes highly recommended.
Very quick and easy service
Very quick and easy service. The key locksmith was very helpful and after not being able to fix my car the first time (due to no fault of his own) he came out the following day. Control team could work on there customer service skills slightly. Although they were very efficient and helpful, they could have been slightly more professional.
Fantastic service.
Fantastic Service
The main number (control room) answered quickly, were extremely helpful and reassuring. The locksmith who arrived came within the hour as I’d been told and he was so friendly and very quickly got me back into the car. The whole experience was excellent and they made a horrible situation so much easier.
Rang in the morning
Rang in the morning. My daughter locked my keys in the car.
2 hours later there was a knock at the door, job done.
Friendly, happy service as he handed me the keys.
I couldn't have been more grateful.
The call out fee was a little bit of a shock though, but in the end all woerh it. Left me.a bit short.
But Thank you so much.
Great service and and great personal…
Great service and and great personal service at my house
Excellent professional service
Rang in the morning engineer was here…
Rang in the morning engineer was here by 2pm cut a new key and programmed it couldn't fault the service alex skillet was a really nice bloke too
10 out of 10 can get back to work now
Quick efficient service
Quick efficient service, had 2 keys cut for a good price, conner the key mechanic was polte efficient and got on with the job,
I washed my son’s only set of car keys
I washed my son’s only set of car keys. Within 30 hours I had two new sets of keys fully operational. Communication excellent throughout. Very efficient service.
The operator was really helpful and…
The operator was really helpful and kind, as was the locksmith
Very good service and speedy call out
Lost my car keys this morning
Lost my car keys this morning
Very helpful on the phone and later in the day I was back on the road
Couldn't ask for more
Prompt service
Prompt service, was told on the phone they be at my home today , arrived very pleased with the service given and very happy with my new keys
Keys locked in the boot
Got my door open after 45 mins the guy was sound and very professional
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