Keurig Reviews 

This company is a joke and the so-called customer service is ran by toddlers. Wait, that is making toddlers look bad. I have tried for over a month to get my auto-ship order. Each time I called into Customer Service I was alway told by someone who barely spoke English that "don't worry sir, it shows your order processing. You will get coffee next week.' What a bunch of BS!!! Never processed fully and when it did and they charged my form of payment, it was credited right back. I used four different methods of payment and each one was the same.
I asked to speak with a supervisor this last time and was on hold for almost 30 mins only to be told the supervisor was in a meeting. I said, well get me another. They were all then meeting with other customers. I said either get me a supervisor or I cancel everything and will write about my experience on every platform I could. Went on hold again for another 15 min. During that time, I researched Keurig and found they had an ASTRONOMICAL 1.2 star rating!!! I read some reviews and guess what, everyone else that had issues seemed to have a real issue with the lack of customer service. So when the rep came back on and once again told me the supervisors were busy, I brought this to her attention. She had no response.
I cancelled an order I had with them (not that it would have ever been fulfilled anyways), and pulled all payment types as a few reviews showed fraudulent charging. I then went on to AMAZON and ordered they same coffee I was getting from Keurig for $20 less.
Save yourself a headache and stay THE HELL away from this company!! It is a shame as we have purchased numerous coffeemakers from them for us and family, however I do not know what is going on with their customer service department!! Just plain IDIOTS!

Terrible quality—coffee tastes weak, and the machine leaks everywhere. Save your money!

I've had 3 Keurig single cup models in the past 4 years.. nothing but problems.. zero customer service response, waste of money, poorly made product would not recommend this product to an enemy. Don't know what else to say ... very disappointed. After the second purchase you'd think I would know better but gave benefit of the doubt.

I received a Keurig as a Christmas gift. It lasted only a month. When punching a Keurig coffee pod, the (plastic) handle broke in the rotating joint. The handle fell out of the broken side and did not lock into place for the brewing process. Since the Keurig is still under warranty, I filed a claim. I received an email back with an SR#. After a month, I called to inquire about the status of my claim. Keurig Customer Service said they do not see my email as a registered customer and therefore do not have it in their system. The service was going to assist me in registering my email after he completed the task, and started to ask additional questions, he then claimed that he could no longer hear any response from my end of the phone, and hung up. I called again, and again the rep said that my email was not registered in their system and registered my email. The rep insisted that I present a copy of the receipt/proof of purchase. When I filed my claim, they said that they would be able to process my claim without it, since it was a gift. Now they are claiming that I must produce a receipt to process my claim. It was a gift, and now the person who gave us the Keurig, no longer has the receipt it has been at least two months.

This company has the worst customer service I have ever experienced. They are all robots with no common sense. It’s very frustrating and you don’t wanna take it out on them, so I always ask for a supervisor. The response is always the same. There are none available and after the first two tries of waiting for long periods of time on the phone, you agree to have them call you back which they do, and then you suddenly get disconnected and your problem is not resolved. This happened twice out of five phone calls over a 2 1/2 hour period. My top of the line Keurig did not last one year, after they sent my replacement, I will NEVER Deal with this company again.

Just purchased a Keurig K-Elite. Noticed several disappointments immediately. I believe their designers lost touch with reality & de-evolved the units.

As soon as I set it up in exactly the same place as our previous Keurig 2.0 K450, I noticed:

- The display is poorly placed. It is too far back on the top of the unit & hard to read due to a nearly horizontal angle

- The user interface is not clear on cup sizes. Yes, the buttons are illuminated with small to large pictures, but ounces are not shown. Plus, again, the horizontal location provides poor visibility

- With it placed toward the back of the countertop under the wall cabinet, as I suspect many situations to be like, raising the handle causes your hand to hit the underside of the cabinet & just clears itself. The previous model's lift handle was angled slightly down and when lifted did not go as high

- You cannot see the water tank level from the front of the unit, unlike the K450, on which you could clearly see how much was in the tank from the front

- You must lift & remove the lid on the water tank of the K-Elite to fill it, which is inconvenient again being under the cabinet, whereas on the K450 it had a simple flip lid in the front that you could use a big cup to fill through and did not have to remove the tank

Yes, it brews a nice cup of coffee quickly. Yes, it has pretty much the same capabilities as our previous model. We liked pretty much everything about the K450 and very little of this K-Elite on first impression. Had I taken time to see these cons I may have reconsidered this purchase. You hope for improvements in newer models, not regression.

They don't deserve 1 star! I bought my original Kuerig on Amazon in August of 2023 just about a year later while descaling it shut off and wouldn't turn back on. After a lot of arguing with customer service, I finally spoke to the supervisor's supervisor. After all of the back and forth they sent me a new machine at no cost(they were trying to make me buy a new one) Well one year later I'm in the same predicament. Now they're offering me a discount to buy a new machine and a few free coffee boxes! I told them it was an unacceptable solution and that I wanted either a new machine or my $ back. I told them if they were going to offer me 50% off I deserve 100% off I've already bought a new machine by a different brand and I wasn't paying for a second machine that was defective especially because it's the second machine it's happened with. The new warranty expiration was 5/1/25 and today is 5/22/25. How ridiculous is that! I am waiting for a call from the supervisor's supervisor now. I'm sure I won't get anywhere but I hope this review hurts. I am going to tell everyone I know with a Kuerig or is planning on buying one save your money and go with a different company. These people are a joke! I'll update you all after I speak to the next supervisor.
Dede V.

Somehow they got my debit card # and charged product to it. I called and told them that I didn't order anything. They never removed the charge and ended up sending the product to my address after I called them. Total scammers. Will have to get my bank involved.

Poor Engineering, or planned failure of their Keurig product. 3rd Keurig that died after descaling. You think I would have learned after #2. Spent $140.00 for a premium Keurig at Costco. It lasted 14 months.. 1 year warranty. Too bad for me. Was offered a coupon for a discount on another Keurig, I told customer service they have got to be crazy if they thought I would buy another piece of junk. They used to have a reliable product. Buyer beware!

Spent almost entire day trying to descale my brewer; directions say to push 8oz and 12 oz buttons-my model only has cup icons so no way of knowing capacity; chat unhelpful; customer service unhelpful; asked to speak with a mgr-no one is ever available; staff on phone lines very difficult to understand; DO NOT PURCHASE KEURIG OR K CUPS

First time buyer of coffee direct from Keurig site and will be my last. USPS has been waiting for the product for 5 days. Called customer service and the gentleman asked me everything he should know on his end and still could not find the proper order or give me a reason why it was delayed. Told me they had received this issue from 4 other customers this same day. He offered the chance to reship the item like he was doing me a favor? After I said no, please cancel my order. He then said I would have to pay for shipping! HOW NOTHING SHIPPED? Then proceeded to tell me that it was a carrier issue so that is why. Excuse me since when is that the customer’s fault? Terrible just terrible. Told him I wanted to speak to his supervisor and was on hold for 20 minutes. I gave up I’m out $60. Unbelievable.

Quit working on line, called customer service 3 times wasted hours on the phone. The people I spoke to all said the problem was beyond them and I would be contacted by someone higher up. Apparently they sent me emails that disappeared so far into junk that I had to search to find them. Basically blamed the problem on my wifi even though everything else connected works fine and the machine did work then stopped. Totally useless

Extremely Disappointed – Unacceptable Customer Service and Poor Business Practices
I rarely write reviews, but my experience with KEYRIG was incredibly frustrating and disappointing. I placed an order on a Thursday and received the package the following Monday. Unfortunately, the item I received was incorrect.
When I reached out to request a replacement, I was shocked to learn that I would be responsible for the return shipping—despite the error being entirely on their end. It makes absolutely no sense to have to pay out of pocket to return an item that was wrong from the start and received the same day.
Due to this lack of accountability and poor customer service, I decided to return my entire order. The machine I initially purchased is now going straight into the trash. I will not be doing business with KEYRIG again.
They seriously need to improve their ordering process and customer support policies to ensure customers receive the correct products and are not penalized for mistakes they didn’t make..

well, the actual people online who helped me try to get my keurig working were great. they spent about an hour with me while i cleaned and did everything they told me to do. it did not work. My keurig is not even a year old and i use it only when i have company. I usually buy tim hortons. they ended up offering me a 25 or 35% discount then 50%. sounds good but when i went to buy it at walmart (100$) they would not accept the coupon. I had to buy it online. Ok so i went online and it of course costs $200 for the same machine. therefore NO DEAL at all. I cant beleive they do not stand by their product. I expect a brand new machine when the year isnt even up and the machine is hardly ever used. Unbelievable .

Terrible Company. Keurig quit at 4 months. Several phone calls and uploading everything requested they repeatedly denied my claim
Junk products and garbage customer service!!!!!!

Ordered keurig from their website vs Amazon. So not ever do this. The measurements were not accurate and I had to return. Their returns are hard to navigate and are not free. It cost $42 to return. Never again.

Keurig died after 6 months. Used daily for only 2 cups. Made good coffee but not a good purchase if it cannot last longer than 6 months with only mild usage.

My issue is with their web site and customer service. For weeks I couldn’t even log in — it kept circling me back to the login screen. Finally I could log in but it wouldn’t process my order — kept circling back to checkout. I submitted several tickets with no response. Fast forward to needing to process two rewards — wouldn’t work, wouldn’t let me check out. So I finally called customer support and what a nightmare. Couldn’t understand her and after not being able to even find the rewards I needed processing, she eventually did. Thirty minute phone call. She said great, she’d add them to an autoship that was ready to go out. Received said autoship and no rewards items. Chatted today online (I will never call them again) and rewards will be in next autoship. We shall see. Very frustrated and looking to order my k cups elsewhere.

There is no customer service at Keurig. There are only people online in emails, on the phone, and through chat that will never answer your questions, or refuse to acknowledge anything you say. It does not matter how meticulous you state the problems you are having with their machines or components of those machines. They will keep telling you that you must do this or that and we will follow through with this or that. You answer endless questions. You take pictures. You follow through with all the steps of giving order numbers, machine models, etc. You take pictures of the serial number. On and on, you do everything they tell you must do and it will take at least an hour on the phone. After doing all of this, they tell you "we are putting you through a specialist who is better equipped to help you." Then you will wait again for another half hour on hold. And then you will go through the whole thing all over again. No one ever addressed the fact that you already did this. No one admits that they have a 90 day warranty that states you get a replacement if the machines or reservoirs malfunction or break. They just send you to someone else who, they say, is "better equipped to help you and will resolve this matter." I was lied to constantly about how "I am the only one complaining", when in fact, there are endless complaints from others about the same issues I am having with machines and water reservoirs. They want you to keep complaining...for months...so they can say you have gone past the three months deadline.

about 7 months ago. After de-scaling this time, the machine would not turn back on. I contacted Keurig Customer Service and went through the process of plugging out and in etc. Then the agent emailed me a form to complete and submit. The form required I photograph the serial number on the unit and attach the original receipt of purchase, both of which I did. The form is managed by an automated system that I hesitate to call AI as it is not intelligent at all. I completed the form 3x and each time the AI emailed back saying my serial # was invalid (its a photo from the back of the machine with the bar code), the purchase was more than one year old (bought Oct 11, 2024 and its March, 2025 so it's within the validity period) and that I did not buy from an authorized dealer (it was bought at the Keurig Store on Amazon). I call in again, to speak to a human. They refer me again to complete the form. Same thing as above, AI rejects it for the same reasons above stated.

I call in a third time. Agent wants to send me another form! Oh boy.

So 1/2 workday later after dealing with Keurig I have no working machine and no approval for a new machine that meets all the requirements for a free replacement. Terrible. I will move to another coffee system. Too many companies are getting rid of humans and replacing with AI that is not yet programmed correctly to handle situations.