Kettle Club Watches Reviews 

565
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, extremely friendly, and highly knowledgeable during every single interaction. Many reviewers emphasize that nothing is ever too much trouble for the team, who consistently offer great advice and a warm welcome. Consumers highlight the smooth, efficient, and hassle-free buying or repair process provided by the team. People also appreciate the absolute honesty and clear pricing when purchasing luxury timepieces or getting maintenance work done. Buyers consistently note that the watches arrive exactly as described in pristine condition, ensuring memorable transactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally welcoming, professional,... See more

Service

Users describe positive interactions with service, highlighting a professional yet friendly approach from... See more

Product

People report high satisfaction and delight with their product purchases, noting that timepieces consistently... See more

User experience

Consumers find user experience to be exceptionally positive, describing interactions as seamless, reassuring,... See more

Customer service

Customers report a high level of satisfaction and positive experiences with customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

565 reviews

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5.0

All reviews

(565)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!!

Was after a tag that they had in stock. Saved a lot compared to going to my local jewellery shop. The watch was as advertised and dispatched in no time at all! Gary, kept in contact with me throughout the sale. Id quite happily recommend their company to anyone wishing to purchase a watch.
5 stars 🌟

3 July 2025
Unprompted review
Rated 5 out of 5 stars

After deciding to purchase a Rolex…

After deciding to purchase a Rolex watch for the first time and finding just what I wanted Ollie was great in steering me through the process. The professional and friendly approach Ollie and Sam showed plus the high quality selection of watches saw me back within a week to pick up a second watch. Great experience and recommend working with the team to anyone looking for a quality watch from a professional and knowledgeable team.

24 June 2025
Rated 5 out of 5 stars

Excellent team of people

Excellent team of people, they have discussed all options with me and responded extremely fast to any questions I have asked. I would highly recommend purchasing from them. I know where I will be getting my next watch from.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

First time customer

As a first time customer my experience couldn’t have been better. Sam was really helpful, very responsive and available at the end of the phone and watts app through the whole process. Received the watch the next working day and in exactly the condition as described. Thanks Sam.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Massive Thanks

I would like to say a Massive thanks to the team at Kettle Club for helping me source a watch I’ve been after for years — my absolute dream piece and incredibly hard to come by. I love it!

The service has been top notch from start to finish. I can’t fault it at all. The guys are amazing — especially Gary, who was always on the lookout for the exact model I wanted and got in touch with me the moment it came in.

Being able to WhatsApp them made the whole process so easy and personal. Honestly, I couldn’t be happier. Thanks again guys !!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Sam was very knowledgeable and friendly, worked well to my budget, excellent quality watch at a great price. He even threw in a nice travel pouch for my new watch - I’ll be back again.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and highly experienced

Had a great experience with a trade in on one of my watches against an IWC. simple, straightforward and excellent customer service. The team at Liverpool St know their stuff and were a pleasure to deal with. Will look to do more business with them.

16 May 2025
Rated 5 out of 5 stars

Sometimes you bump into something or…

Sometimes you bump into something or somebody by chance, I was a bit dubious about buying a Rolex Sea Dweller online, that was until I came across Kettle Club Watches. I spoke to Lee using WhatsApp, and was soon put @ ease by his knowledge and kind manner even though we were texting. I told him what I wanted and the condition I required and hey presto we struck a deal within a couple hours. Paid up by BACCS Tuesday and received my watch Thursday by Royal Mail. I can’t thank the chaps at the shop enough, will buy again soon as I’m as happy as Larry as they say.

29 May 2025
Unprompted review

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