Absolutely first class !! Found kershkicks at Christmas now onto my fourth order for my grandson he loves the fact that I order and pay of course lol .. and he’s get to pop into town and collect . Onl... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent customer service, I had a issue with the courier company, Sarah resolved this for me quickly, her communication skills are high standard and quickly put me at ease, excellent people to deal... See more
Company replied
Shopped with Kersh Kicks for a while now, bought multiple shoes, pieces of clothing and accessories from them. The quality of the item is always exactly as described, the shipping is very fast and e... See more
Have bought multiple items from Kershkicks on eBay livestreams. Host Callum, always engaging and describes and shows the products clearly on screen and responds to buyers queries realtime or follows... See more
Company replied
Company details
Written by the company
KershKicks, founded by brothers Sam and Ben Kersh in August 2019, is a premier Buy-Sell-Trade sneaker store with locations in Manchester’s Northern Quarter, Liverpool, and Glasgow's Italian Centre. Today, KershKicks has become a key player in the UK's sneaker and streetwear scene, known for its carefully curated, 100% authentic range of rare and exclusive sneakers. Catering to a loyal customer base, including Premier League footballers and UK rappers, KershKicks offers a unique shopping experience for sneaker enthusiasts. Whether you're looking to buy, sell, or trade sneakers, their expert team is dedicated to helping you find the perfect pair from their extensive collection.
Contact info
United Kingdom
- kershkicks.co.uk
4.4
Excellent
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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Won’t be using KershKicks again!
Won’t be using KershKicks again!
I ordered a £70 jacket from KershKicks, which when delivered, was screwed in a tight ball and posted to me in the smallest parcel bag ever! The item was completely covered in creases and I’ve had to pay to get this dry cleaned as it looked like a second hand item.
The only delivery option available at the check out was £9 ‘Premium Express Shipping’, which I used. I certainly wouldn’t describe throwing an expensive item into a bag ‘premium’.
I emailed KershKicks over a week ago about the state of my item and haven’t even received a response, despite their auto-response saying their response time is 24 hours.
I’ve ended up paying £74 for the item, £9 for delivery and now dry cleaning expenses on top. A very expensive waste of time!
11 December 2024
Unprompted review
Reply from Kershkicks
Dear Ella,
We’re very sorry to hear about your experience and for the inconvenience caused. The £9 Premium Express Shipping fee reflects the speed of delivery, which we ensured.
Our CCTV confirms the item was correctly folded when dispatched, and we regret that it became creased during transit with the courier. We also apologize for the delay in responding to your email; this is not the service standard we aim for.
We appreciate your feedback and will use it to improve our processes moving forward.
Best regards,
The KershKicks Team
Visited all 3 kershkicks stores now and…
Visited all 3 kershkicks stores now and not a bad thing to say about any of them the stock variety is clear of anywhere else in the world and the staff were all very friendly and helped assist me with a purchase which I love!!
20 December 2024
Unprompted review
Reply from Kershkicks
Thank you so much, Matthew! We're thrilled to hear that you enjoyed visiting all three of our stores and that you found our stock variety and service exceptional. It means the world to us that you love your purchase. We hope to see you again soon! 👟✨
I’ve ordered from here a few times now
I’ve ordered from here a few times now, items have always been perfect and delivery time has been great too 😊
20 December 2024
Unprompted review
Reply from Kershkicks
Thanks so much for your loyalty and kind words, Laura! We're thrilled to hear that you've had such a great experience with us. Looking forward to serving you again soon! 😊👟
Fast delivery and 100% authentic.
Fast delivery. Shoes as described. 100% authentic. Couldn’t be happier. Always order from these guys.
16 December 2024
Unprompted review
Reply from Kershkicks
"Thanks, Arron! We're so glad you're happy with the service and quality. Your support means the world to us! 🙌👟"
Biggest selection of sneakers and…
Biggest selection of sneakers and streetwear with the best prices around, great customer service. Great experience all round!
16 December 2024
Unprompted review
Reply from Kershkicks
Hi Sean,
Thank you so much for the amazing review! We're thrilled to hear that you enjoyed our wide selection of sneakers and streetwear, along with our customer service. It's feedback like this that keeps us motivated to bring the best to our community.
We hope to see you again soon! If you ever need anything, don't hesitate to reach out.
No customer service
Cannot get in touch to find when my order can be collected. Tried email and instagram no reply and cannot get a telephone number. Will now need to go to the shop. Very inconvenient. Never again.
14 December 2024
Unprompted review
Reply from Kershkicks
Hi, thank you for your feedback and we sincerely apologize for the inconvenience caused. There was an issue with our automated email system, which unfortunately delayed our response. However, since your order was placed for store pickup, visiting the store was necessary to collect the item. We're glad it was resolved immediately upon your visit. We are working to ensure this doesn’t happen again. Thank you for your understanding!
Manchester Store
I was in Manchester doing abit of Christmas Shopping with my family and we found ourselves in the KershKicks Manchester Store.
The staff were fantastic and gave us a lot of time to talk about the shoes and gave us a bit of history about them. Really enjoyed our experience and will definitely be back!
8 December 2024
Unprompted review
Reply from Kershkicks
Hi Patrick, thank you so much for your kind words! We're thrilled to hear you and your family had such a great experience at our Manchester store. Our team loves sharing their passion for sneakers, and we can't wait to welcome you back soon. Have a great holiday season!
Excellent customer service
Excellent customer service, ordered a shoe instore as they didn’t have the size available, gave them my address and the shoes arrived 2 days later just before my sons birthday, couldn’t be happier with the experience will definitely be back! Thanks again.
10 December 2024
Unprompted review
Reply from Kershkicks
Hi Ethan, thank you for the fantastic review! We're so glad we could get the shoes to you in time for your son's birthday. Providing great service and ensuring our customers are happy is what we strive for. We look forward to seeing you again soon!
I won’t buy from here again.
I saw the awful reviews on this store and instantly panicked after placing a £300 Christmas order online. I have nothing good but nothing bad to say about the company. The customer service was okay, the delivery could’ve been better but also could’ve been a lot worse. Customer service replied within 24 hours which I liked and were a little helpful. Delivery took 2 weeks instead of the 3-5days you pay £5 for, although when I complained they did refund me the £5. I had to email customer service a few times to prompt them to ship my parcels otherwise I feel like it may have been longer than a 2 week wait. All parcels have arrived now so can't be too unhappy. I won't be shopping here again, I feel you can get better delivery treatment from a more high end store like Farfetch or Selfridges which sell the same stuff and won't leave you waiting 2 weeks for £300 worth of items.
28 November 2024
Unprompted review
Reply from Kershkicks
Dear Violette,
Thank you for taking the time to share your experience. We sincerely apologize for the delay with your order and for any inconvenience caused during this process.
While we maintained communication throughout to ensure you were updated, we acknowledge that the packaging issue on our end resulted in a delay that fell short of our usual standards. Please rest assured this was an unforeseen situation, and we are actively working to ensure it does not happen again.
We’re glad to hear all your items arrived safely, and as a gesture of goodwill, we have refunded your shipping costs and offered a discount on your next purchase. We truly value your feedback and hope we can have the opportunity to provide a better experience in the future.
Thank you for your understanding.
Great service as usual
3 December 2024
Unprompted review
Reply from Kershkicks
Thank you, Mr. Ritchie! We’re thrilled to hear you’re satisfied with our service as always. We look forward to serving you again soon!
Great service product was in perfect…
Great service product was in perfect condition and great price 👍🏿
4 December 2024
Unprompted review
Reply from Kershkicks
Hi Errol,
Thank you for your kind review! We're glad you were happy with the service, the product, and the price. We look forward to serving you again!
Reply from Kershkicks
Thank you for your feedback! We're so glad to hear you're enjoying your purchase and finding it comfortable.
Amazing service and store
Came into the Liverpool store and received excellent customer service. The staff were very helpful and friendly. I arrived into the store knowing what I wanted to purchase and ended up leaving the store with more as they had the shoes in stock that I had been trying to get hold of for a while.
Great store and would 100% recommend.
28 November 2024
Unprompted review
Reply from Kershkicks
Thank you for your kind words! We’re so glad our Liverpool team could help you find the shoes you’ve been after. We look forward to seeing you again soon!
Excellent service from start to finish
Excellent service from start to finish. The staff were super helpful and very attentive in helping me buy my wife a pair of her favourite sneakers! She loves them. Thank you the Kershkicks team!
28 November 2024
Unprompted review
Reply from Kershkicks
Hi Matt,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us and that your wife loves her new sneakers. Our team always strives to provide attentive and helpful service, so it’s great to know we hit the mark.
Glad to hear the wife loved her kicks!
Item did not arrive
I ordered an item which did not arrived. I have sent four emails and not had a reply. I would not order anything from this company.
22 November 2024
Unprompted review
Reply from Kershkicks
Thank you for your feedback.
We have thoroughly checked our records and found no evidence of an order being placed under your name or any correspondence in our customer service system. It’s possible that there was an error in the communication.
Please ensure that you’ve emailed us at sales@kershkicks.co.uk with your order details, and we will be happy to look into the matter further.
We’re committed to resolving this for you as quickly as possible once we have the correct information.
Fake sp5der hoodie sold to me in may…
Fake sp5der hoodie sold to me in may 2022, only found out 2 yrs later. No response from customer service 😭 If u want a sp5der hoodie just get it from the original website.
paid 250£ btw
23 October 2024
Unprompted review
Reply from Kershkicks
We would like to clarify that all of our stock is 100% guaranteed authentic. The specific item in question was purchased directly from the brand itself, and we hold receipts to verify its authenticity.
Upon reviewing our customer service records, we were unable to locate any previous correspondence regarding this matter. Additionally, as the purchase was made over two years ago, we are unable to address this issue further and now consider the matter closed.
If I could give zero stars I would
If I could give zero stars I would,
My order #49918, in which I have sent several emails and have also raised a dispute with my bank in which they refused to reply to.
My order was delivered by DPD, but was left on my doorstep, in which I never received. I suspect it was taken from my door step as when I got home it wasn’t there. DPD still signed my order as delivered, I have complained to this company several times as I didn’t receive this order and they have ignored me.
Stay clear of this company, and avoid any problems please!!!!
23 November 2024
Unprompted review
Reply from Kershkicks
Thank you for sharing your feedback.
We understand how frustrating it can be when something goes wrong with a delivery. However, we would like to clarify the situation regarding your order #49918.
Our records confirm that the correct item was dispatched within the allocated timeframe, fulfilling our obligation to you as a customer. Upon receiving your concern, we promptly contacted our courier, DPD, for further clarification. They confirmed that the parcel was successfully delivered and provided proof of delivery to support this.
As the parcel was marked as delivered and proof has been supplied, we recommend reaching out to DPD directly if you believe there has been an issue on their end.
We genuinely value our customers and have taken every possible step to resolve this matter.
Disgusting business practices
They had a sealed case of bear bricks for sale on their website, I placed an order however THEY cancelled the order 4 days later stating they don’t have stock, when you check on their website they’re now selling the individual bear bricks for the same price as the sealed case, absolutely disgusting business practice, I have screen shots and the emails and will be reporting them to trading standards. I would avoid buying anything from these people
19 November 2024
Unprompted review
Reply from Kershkicks
Hi Bhavesh,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. Unfortunately, there was an administrative error on our website that led to the stock discrepancy you experienced. As soon as we identified the issue, we worked to rectify it and update our listings accordingly.
We completely understand your frustration and are truly sorry for the confusion and disappointment this has caused. Customer satisfaction is very important to us, and we value your input as it helps us improve.
If you would like to discuss this further or if there's any way we can assist in resolving your concerns, please don't hesitate to reach out to us directly at sales@kershkicks.co.uk. Again, we apologize for this situation and hope to rebuild your trust in the future.
Best regards,
Kershkicks
Reply from Kershkicks
Hi Otot,
Thank you for your review! We’re glad you had a quick and positive experience with us.
Best regards,
The KershKicks Team
My order #50214 has not arrived
My order #50214 has not arrived. It was supposed to be dispatched on 31.07.2024. And unfortunately all my emails have just been ignored. It was adidas yeezy boost 350 V2 salt. DPD says we should contact the sender, but as I said all my emails have been ignored by Kershkicks.
31 July 2024
Unprompted review
Reply from Kershkicks
Hi MA.O,
Thank you for your feedback, and we are truly sorry for the experience you've had. After reviewing your order, we noticed that your inquiry was made several months after the initial dispatch date. Unfortunately, because the issue was reported so long after the expected delivery, we were unable to take action or open an investigation with the courier service.
To help prevent similar issues in the future, we encourage reaching out as soon as possible when a delivery does not arrive as expected. This allows us to promptly liaise with our shipping partners and provide support within the timeframe available.
We sincerely apologize for any frustration this situation has caused and appreciate your understanding.
Best regards,
KershKicks Customer Service Team
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