Kerns Carpets Reviews 

62
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The purchase was a great experience some companies here don't deserve to exist. Date of carpet purchase was 2018 after morhers passing. Todd Scott estate lawyer Collectors edge Certain realtors... See more

Rated 5 out of 5 stars

This was my third purchase from Kerns. After speaking with the sales person, I felt very reassured in my purchase. Since I was having other work done around my home, I inquired if I could have some... See more

Company replied

Rated 5 out of 5 stars

Very accommodating in the store, they let us take samples for several days. John was very helpful in giving advice on picking the design, The installer bound the edges on site and the carpet runner... See more

Company replied

Rated 2 out of 5 stars

I selected Kern’s to install new carpet and LVP on our third floor. I selected a Karastan carpet with their best padding and Rigid Core LVP. I provided measurements that my contractor took for the car... See more

Company details

  1. Home & Garden

Information provided by various external sources

With three family owned Milwaukee area locations and decades of experience, Kerns Carpets is your one stop flooring shop! Follow us and we'll follow you back!


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4.2

Great

TrustScore 4 out of 5

62 reviews

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4.2

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(62)

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Rated 4 out of 5 stars

Good job installing but I believe there …

Good job installing but I believe there was one mistake made. A piece of carpet was left on the wall behind the door covering the wall mold. I don't think it is supposed to be there.

30 December 2017
Unprompted review
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Reply from Kerns Carpets

Thank you for reaching out to us, Eve. When you have a moment would you mind giving us a call at (414) 352-5212 so that we can look into this further and try to make it right? Thank you!

Rated 5 out of 5 stars

Keith is an outstanding sales person

Keith is an outstanding sales person. You should do everything in your power to keep him on board your company. He is an asset to Kerns. I have dealt with man sales people over the years, and Keith is top notch. Keith's affability, availability and knowledge make him a valuable asset to your company. You should make sure you keep him happy and on board. His loss would be Kern's loss.

30 December 2017
Unprompted review
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Reply from Kerns Carpets

Thank you for this wonderful review, Chris! We will be sure to pass along your kind words to Keith. We are glad to hear he provided you with top-notch service!

Rated 4 out of 5 stars

The sales side of the experience was …

The sales side of the experience was great, a couple of glitches on the install, but was very well addressed by Kerns and found them to be very fair.

30 December 2017
Unprompted review
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Reply from Kerns Carpets

Thank you, Lynn! We are glad to hear your concerns were properly addressed in the install process and that you had a positive experience with us. Thanks again for the review!

Rated 5 out of 5 stars

Happy customers

Excellent installers and excellent advice for type of carpet we needed. We’re very pleased!

29 December 2017
Unprompted review
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Reply from Kerns Carpets

Dave & Vicky- Thank you for the positive review! We are so glad to hear you are happy with your experience and the work our team did. Enjoy your carpet!

Rated 5 out of 5 stars

Everything went very smoothly from …

Everything went very smoothly from choosing the carpet to the installation.

2 December 2017
Unprompted review
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Reply from Kerns Carpets

We're so happy to hear that, Jim & Jeanette. We hope you love your new carpeting and please don't hesitate to let us know if you need anything else!

Rated 5 out of 5 stars

The first carpet was …

The first carpet was laid.............there was a flaw in it.........Kerns replaced the entire carpet at no additional charge

29 November 2017
Unprompted review
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Reply from Kerns Carpets

Happy to hear it, Katherine! Thanks so much for sharing your experience and we look forward to working with you again.

Rated 5 out of 5 stars

The installation guys were great and …

The installation guys were great and everything was easy and went smoothly!!

25 November 2017
Unprompted review
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Reply from Kerns Carpets

We're so glad that you enjoyed your experience with Kerns Carpets. We look forward to working with you in the future!

Rated 5 out of 5 stars

Excellent service all around

Excellent service all around. Kevin and Dennis were very helpful in finding the right carpet at the right price. Installation in a challenging upstairs space was flawless and finished in one day. Couldn't be happier with the carpet and service.

20 November 2017
Unprompted review
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Reply from Kerns Carpets

Hello, Thomas. We're overjoyed to hear that Kevin and Dennis were able to make your experience so wonderful. We hope you love your new flooring and if you need anything else please feel free to let us know!

Rated 5 out of 5 stars

Happy Customer

Great service, great installation, great carpet!

16 November 2017
Unprompted review
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Reply from Kerns Carpets

Hey Kathy, we are thrilled to hear you are happy with your experience at Kerns Carpet One! Enjoy your new carpeting!

Rated 5 out of 5 stars

Great Service

Quick, efficient, friendly service

5 November 2017
Unprompted review
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Reply from Kerns Carpets

Andy & Dawn,

Thanks for the great review, let us know if you need anything!

Rated 4 out of 5 stars

The Sales person

The Sales person, Michael Kerns, knew the merchandise and was most helpful, and the gentlemen who laid the carpet were very professional. However, we are concerned with the seams where two pieces of the carpet were joined and sewed together. As time goes by the seams are becoming more noticeable and concerning as to whether or not they will split apart. We would like to have someone from Kerns call us to arrange a visit to look at the seams. Our phone number is 262-782-2697.

Karl Powell
4653 S. Forest Point Blvd
New Berlin, WI.

4 November 2017
Unprompted review
Rated 5 out of 5 stars

I have purchased carpeting from Kerns …

I have purchased carpeting from Kerns several times. I was thoroughly impressed with the quality of the product and even more impressed with the workmanship of their installers. I have heard so many times that when making a home purchase the installation is the most important. The workmen for Kerns are true professionals. I highly recommend them to potential customers.

4 November 2017
Unprompted review
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Reply from Kerns Carpets

Judith,

Wow! Thanks for this outstanding review. We appreciate you coming back to Kerns and expecting only the best from us. It takes a team of really great people to make our customers happy day in and day out. I will let our teammates know what a great job they continue to do. Let us know if you need anything.

Rated 4 out of 5 stars

Timely

Timely, fair and honest. Happy with all aspects of installation of carpet and fireplace reface.

3 November 2017
Unprompted review
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Reply from Kerns Carpets

John & Mary,

We're so happy to hear we were able to meet all of your expectations! The carpet looks beautiful, great choice! Let us know if you need anything.

Rated 4 out of 5 stars

everything was professionally handled

everything was professionally handled. thanks,

3 November 2017
Unprompted review
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Reply from Kerns Carpets

Chi,

Thank you for your review, we are happy to hear that we met your expectations! Let us know if you need anything.

Rated 5 out of 5 stars

Very easy to work with both the sales …

Very easy to work with both the sales and installation department. Highly recommend them to friends and family.

3 November 2017
Unprompted review
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Reply from Kerns Carpets

Barbara,

Thank you for your recent review! We are so happy to hear that we were able to meet all of your expectations. Let us know if you need anything in the future.

Rated 3 out of 5 stars

Mixed Review

We had to get carpet quickly so we went with Kerns despite the very high price. There were hiccups in the ordering and installation processes. The one positive was the gentleman with whom we worked. He was extremely helpful and apologetic for the errors.

3 November 2017
Unprompted review
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Reply from Kerns Carpets

Peter,

Thank you for letting us know about the recent experience you had with us. We deeply apologize that the ordering and installation process didn’t go smoothly as we both had anticipated. We appreciate your review. Please give us a call if there’s anything you would like to discuss further. Enjoy the new carpet!

Rated 5 out of 5 stars

Excellent experience with Kern's

Our experience with Kern's Carpets was excellent. The sales staff and the installers were helpful and professional. We comparison priced the carpeting we had installed and Kern's offered the best price after some negotiation. The carpeting, which was meticulously installed throughout the house, is beautiful and we could not be happier. We would most definitely choose Kern's Carpets again.

3 November 2017
Unprompted review
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Reply from Kerns Carpets

Hi David & Robin,
It was a pleasure working with you two! Thank you for leaving a review about your experience with us at Kerns. We have an unbelievable team of professionals who only want the best for our customers. We are so happy to hear you LOVE your newly installed carpet, great choice! Let us know if you need anything in the future.

Rated 5 out of 5 stars

We had to have a spot in our new carpet …

We had to have a spot in our new carpet repaired where our cat tore it up. They were prompt and did an excellent job. Luckily, we had kept a piece of the new carpet so the repair person just cut a small piece from that for the repair. We have been very happy with the carpet and the service from Kerns.

3 November 2017
Unprompted review
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Reply from Kerns Carpets

Gary & LuAnn,

Thank you for leaving a review about your recent experience. We were so glad we could help you get the repair taken care of! Let us know if you need anything.

Rated 5 out of 5 stars

Very good quality carpet

Very good quality carpet. Keith our salesman was very helpful and responsive and the carpet installers (Anthony) were excellent and very diligent and careful. Also cleaned up very well.

25 October 2017
Unprompted review
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Reply from Kerns Carpets

John & Darlene,

Thank you for leaving a great review about your experience with us! Keith, Anthony, and the rest of our team are what makes Kern's Carpet One such a great flooring business! We are happy to hear you found the carpet you have been looking for. Let us know if you need anything, and look forward to working with you again in the future.

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