The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
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Review summary
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Reviews shaping this summary
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
Company replied
Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
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Reply from Keranique
Thank you for sharing your honest feedback.
We’re truly sorry to hear that you did not see the results you were hoping for, especially after using the products consistently for such a long time. We understand how discouraging that can feel.
Hair growth outcomes can vary significantly from person to person depending on factors such as the underlying cause of thinning, genetics, hormonal changes, overall health, and consistency of application. While many customers experience improvement, we also recognize that no solution works the same for everyone.
We would genuinely welcome the opportunity to learn more about your experience and see if adjustments to your regimen or alternative options may better support your goals. Please feel free to reach out to our support team directly so we can assist you further.
We truly appreciate you giving our products a try and for taking the time to share your feedback.
Reply from Keranique
Thank you so much for your feedback!
We’re thrilled to hear that you’re enjoying the product. Your support means a lot to us, and we’re so glad it’s making a positive difference for you.
Reply from Keranique
Thank you for sharing your experience. We’re so glad to hear the products have been working well for you and appreciate you taking the time to leave a review. Your feedback means a great deal to us.
Took my money but never delivered products
Received confirmation email on 12/30/2025 that my order had shipped. As of 1/20/2026 I still haven’t received the products. Sent an inquiry email to customer service on 1/15/2026 and so far it has been radio silence from Keranique. Very disappointing, highly doubt I’ll be reordering from this company.
30 December 2025
Reply from Keranique
We’re very sorry for the delay and for the frustration this caused. While your shipment experienced unexpected delays in transit, we’ve since confirmed that the package is now out for delivery. We understand how concerning it can be when an order takes longer than expected, especially when communication feels delayed.
We appreciate you bringing this to our attention and apologize for the inconvenience. Our goal is always to ensure timely delivery and clear support, and we hope the arrival of your order helps restore your confidence in our service.
Very disappointed
Read the fine print because that is where the issue lies, AND the second shipment was suppose to have been full size product and it was the small size. I am in no way not telling you not to try the product.
11 January 2026
Unprompted review
Reply from Keranique
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. After reviewing the account, we can confirm that the automatic shipment program was canceled online, and when you later contacted our Customer Care team, they reviewed the remaining balance and waived it as a courtesy so no further charges would occur.
We strive to be transparent about our pricing and shipment schedule at the time of purchase, and we also offer a 120-day money-back guarantee to ensure customers can try our products with confidence. While we regret that this experience did not meet your expectations, we appreciate the opportunity to resolve the matter.
You never delivered the product so I…
You never delivered the product so I had to get a refund because you couldn't figure out what went wrong with shipping
30 December 2025
Reply from Keranique
We’re very sorry for the frustration this caused and understand your disappointment. After investigating the shipment, we confirmed that the package was lost in transit and, since it could not be successfully delivered, we processed a full refund to your original method of payment.
While shipping delays or losses can occasionally occur once a package leaves our facility, we always want to ensure our customers are taken care of when issues arise. We sincerely apologize for the inconvenience and appreciate your understanding.
I purchased (I intended to purchase) a…
I purchased (I intended to purchase) a hair towel from Keranique. Instead, I received a set of hair products. I called Kernanique customer service and was told that there were no towels, so they decided to send me the products… When I claimed that I didn't need them, I was told that if I exchanged them, I would receive the same products again. And if I wanted to return them, I would have to pay shipping fees that would probably cost as much as the products themselves because they are heavy. Disgraceful behavior from a company that takes no responsibility and manages with impudence.
6 January 2026
Unprompted review
Reply from Keranique
We’re very sorry for the frustration and disappointment this experience caused. Our goal is always for customers to have a positive and rewarding experience with both our products and our service, and we regret that this fell short in your case.
To resolve this matter, a full refund has been processed for your order, and there is no need to return the items you received. We sincerely apologize for the confusion and inconvenience and appreciate you bringing this to our attention so we could make it right.
If I could do a negative stars I would
If I could do a negative stars I would. I bought it hoping to help thicken my hair. It didn’t help anything. I called to cancel it. I thought everything was fine. But then I had them trying to charge my card and I declined the purchase five times and my card number had to get changed because they wouldn’t stop trying and then they still sent me a box and are still trying to charge me for it I called them told them I canceled it, they tried to Charge the card and that didn’t work and they should never have sent it out. I told them I would send the whole box back unopened unused they just have to send me a label to send it back with but their policy is that I have to pay for return shipping. I didn’t ask for it. I’m not paying for return shipping so they told me that they are taking me to collections which is fine. I have all the statements from them trying to take the money and then still sending out the package after their charges were declined unfortunately, I can’t remember when or who I talk to when I called to cancel it because I didn’t think it was gonna be a big deal. Learned my lesson.so it’s not that the product was horrible but the customer service is horrible.
Reading their reply, I do appreciate that they credited the account, I still have a full box of products that I won’t use and I think it’s such a waste to throw them away. I am going to try to donate them.
5 January 2026
Unprompted review
Reply from Keranique
We’re very sorry for the frustration and inconvenience this experience caused. We understand how upsetting unexpected charges and shipments can be.
To resolve this matter, the outstanding balance has been fully waived, and no further charges or collection actions will take place. We regret the confusion surrounding the automatic shipment and appreciate the opportunity to address your concerns.
Keranique.com uses illegal marketing tactics
Keranique.com uses aggressive and shady marketing affiliates that spam your email daily and avoid filters by using rotating domains, image only encoded messages, and ignore unsubscribe requests. Besides the fact I never signed up for email from them or their affiliates (I’m sure there is some shady way they have purchased my information via some crappy website I have been on and inadvertently “gave permission” to), this is a disgusting and illegal practice that violates FTC rules. I would never buy their product if it was literally the last thing on earth.
18 December 2025
Unprompted review
Reply from Keranique
We’re very sorry to hear about your experience with emails. At Keranique, we take email communications and customer privacy seriously. All marketing messages are sent in accordance with applicable laws, and we provide clear options to manage subscriptions or unsubscribe at any time.
If you’re receiving unwanted messages, we recommend using the unsubscribe link included in the email or contacting our Customer Care Team directly so we can ensure your preferences are properly updated. We appreciate you bringing this to our attention.
I order shampoo and condioner i…
I order shampoo and condioner i believed Dec 11, 2025 until now not received yet. I got an email they said it ship Dec 20 but the tracking number is invalid. I email them asking about hows my order no response. I called 2 times still they can't give you a date when gonna be delivered. .
I'm still hopeful will receive my order. They said 9 days it' 17days now😒
12 December 2025
Unprompted review
Reply from Keranique
Hi Myrna, we’re very sorry for the frustration and delay with your order. According to our tracking, your shampoo and conditioner were shipped on December 20, 2025, and delivered on December 30, 2025.
We understand how stressful delays and tracking issues can be, and we truly appreciate your patience. If you did not receive your package or have any questions, please contact our Customer Care Team so we can make it right.
I've not received it yet and it's been…
I've not received it yet and it's been over a month. No response from customer support.
21 November 2025
Reply from Keranique
Hi Charlotte,
We’re very sorry for the delay and frustration you experienced with your order. We’ve been in contact and are working to ensure your order reaches you as quickly as possible. We truly appreciate your patience and are here to help with any questions in the meantime.
Being on a GLP-1 has benefits and…
Being on a GLP-1 has benefits and disadvantages. One being hair loss.
I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the shedding and fall out. But it leaves my hair a little sticky so I mix it with a Keratin shampoo and conditioner. The Keranique Kit comes with minoxidil and it does not work with fall out from GLP1. Ive only reordered the shampoo and conditioner.
Im trying other supplements. If anyone else is having good luck with any product or supplements for the GLP1 hair loss Id be grateful to hear about it.
Thanks
Michele
7 October 2025
Reply from Keranique
Thank you for sharing your experience and insights, Michele. We’re glad to hear that our shampoo and conditioner have been helpful in managing shedding. Everyone’s hair care needs are unique, and we appreciate your feedback on how you’ve adjusted your routine.
We’re always happy to support our customers on their hair care journey and encourage anyone with similar concerns to reach out to our Customer Care Team for guidance on our products.
When I receive my shampoo and…
When I receive my shampoo and conditioner the top on one of them was not tightened and it leaked all inside the box. I really don't want to pay to send it back. What do you recommend? I really want to try it and would like to receive it again.
15 October 2025
Reply from Keranique
We’re very sorry that one of your products was damaged during shipping. A replacement has been sent, and we want to make sure you have a great experience with our products.
Our Customer Care Team is always happy to assist with any questions or concerns—available Monday through Friday, 9:00 AM–9:00 PM EST at 888-237-4131. We appreciate you and your support!
I used it for two years and it has…
I used it for two years and it has worked great, but my hair needed a short break. I'll be back in a few months.
28 September 2025
Reply from Keranique
Hi there, thank you for sharing your experience! We’re thrilled to hear the product worked well for you over the past two years. We look forward to welcoming you back whenever you’re ready, and we appreciate your continued support!
Love this shampoo and conditioner
Love this shampoo and conditioner, my hair if so soft when I use it.
23 November 2025
Reply from Keranique
Hi there, thank you so much for sharing your experience! We’re thrilled to hear that the shampoo and conditioner are leaving your hair feeling soft. We truly appreciate your feedback and are so happy you’re enjoying the products!
You keep billling me and sending me…
You keep billling me and sending me products I didn’t order. I. Thought this had been rectified.
23 November 2025
Reply from Keranique
Hi there, thank you for sharing your feedback. We’re very sorry for the frustration caused by unexpected shipments. Our team has worked directly with the customer to ensure the issue is resolved, and we appreciate the opportunity to make things right.
It REALLY works!!!
Love it!
People comment on my hair all the time, how it’s filled in and so much fuller.
23 November 2025
Reply from Keranique
Hi there, thank you so much for sharing your experience! We’re thrilled to hear that you’re noticing fuller, healthier-looking hair and receiving compliments from others. It’s wonderful to know our products are making a positive difference, and we truly appreciate your feedback!
I bought the Keranique Rejuvenate…
I bought the Keranique Rejuvenate healthy hair growth hoping it will help to lift and repair my fine and thinning hair. I spray onto my hair after towel dry and then I found my hair was unable to comb through. My hair was glued together and it felt horrible so at the end I had to shampoo it again to get rid of the spray. I will never use their product again and it was a waste of money because I bought two bottles.
13 December 2025
Unprompted review
Reply from Keranique
Hi there, thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when a product does not meet your expectations.
We could not locate an account under the information provided. If your purchase was through an authorized retailer, we’d be happy to provide guidance on proper use to help prevent issues like product buildup and ensure the best results.
Please feel free to reach out to our Customer Support team directly—we’re here to assist and answer any questions you may have.
I ordered a new shampoo at full price…
I ordered a new shampoo at full price on 11/20/2025 and I have still not received it. I have also sent you an email asking for assistance and have heard nothing.
21 November 2025
Reply from Keranique
Hi there, thank you for sharing your experience. We’re very sorry for the delay in receiving your order and for the frustration it caused.
We’ve reached out directly to ensure your order was received and to assist with any concerns. We truly appreciate your patience and the opportunity to make things right.
It wasn’t good
It wasn’t good. I never received the shampoo and they said UPS didn’t pick it up. It was sitting in there wear house for 3 weeks. There going to give me a refund. I don’t know if the shampoo is any good they didn’t give me a chance. Very disappointed ☹️
21 November 2025
Reply from Keranique
Hi Diana,
We’re truly sorry for the experience you described. Your order should never have been delayed for that long, and we understand how frustrating it must have been not to receive your shampoo. This is far from the standard we hold ourselves to, and we deeply apologize.
A full refund of $59.21 has been issued, and we appreciate you giving us the opportunity to make this right. If you would like to try the product in the future, our team would be more than happy to assist you and ensure a smooth, timely delivery.
Thank you for sharing your feedback — it helps us continue to improve the experience for all of our customers.
Warmest regards,
The Keranique Team
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