Keppie Massie Residential  Reviews 7

TrustScore 4.5 out of 5

4.3

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4.3

Excellent

TrustScore 4.5 out of 5

7 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Everything was very clearly explained…

Everything was very clearly explained and we were kept abreast of all the developments throughout the process.
Your staff were very professional and understanding and we were treated with courtesy throughout. We would recommend you to anyone.

24 June 2021
Unprompted review
Rated 5 out of 5 stars

On the ball

Swift, personalised and friendly service . First time using keppie massie (Liverpool team) and was highly impressed. I explained we had limited time to move in and yet they accommodated our needs totally. Informative handover and 24/7 assistance if required was very reassuring. From viewing to handover and follow up ... Stellar service from the Liverpool team and particularly Laura . 👌

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Recently moved into an apartment via Keppie Massie as letting agents. Whole process was quick, responsive, professional and friendly. Always responded to emails and answered all questions asked of them. They clearly know their business and put the client at ease. Highly recommended.

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent, efficient, and refreshing service

Keppie Massie have been excellent from first contact right through to getting the keys to my property. Extremely efficient, courteous, and professional, Laura has dealt with my enquires and application with professionalism and impressive speed. Having renting in the past, this has been a totally different (and refreshing) experience in regards to how simple and effective everything has been.

25 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Our limited company was purchasing a repo property with a two week time limit from the initial receipt of contract. The team at Keppie Massie supported us throughout this during a very trying time where their office had been closed due to Covid.

14 April 2021
Unprompted review

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