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2.9
64 reviews
Hasn’t replied to negative reviews
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I ordered a beautiful (from photos) robe. Payment was removed from my account within one day... Fast forward three weeks later. No robe. No response to email inquiry.
SCAM definitely comes to mind 👎.
The clothing was of zero quality and when I went back to the website it was dismantled. Do NOT buy from them!
Waiting on my order now was just reading the reviews to see how the company delivers and runs the business will drop a review as soon as my order gets to me.
The perfect store if you any form of traditional Moroccan clothing any thing from regular clothing to party and wedding dresses 😍👌🏻
Top class fashion and dresses for men, woman and children 😎
And if you want the best taste experience and best services ask for Souhaila and Nadia 🔥🔥😎 They want let you down top class experience they are the soul of the shop 👌🏻👌🏻
Dresses are very beautiful and fit me perfectly, the size instructions that you will receive are very easy to follow.
They shipped from Morocco on Saturday and I received it in California, USA early Wednesday, so about 3 business days which is great.
Only one thing you have to put in mind is that these dresses are made by order so it took them about 2 months to finish the dress, so if you have an event just order earlier to receive it on time
They really do not deserve even a one star, ordered a caftan and was lied to ! Initially was told we will send you the caftan the following week, then was told it was out of stock, then promised to email me photos of other caftans I can choose from. But nothing!!! I had to dispute the transaction with my Bank and Mastercard to get my refund. Avoid at all cost! A disaster of a customer experience!
Reply from caftan online
We apologize for the inconvenience this may have caused, you have ordered and item that was out of stock, we informed you that the item is not available and that your order will be cancelled, you insisted on having something else (another dress) which was simply not available at that moment, so we proceeded to refund via Paypal.
I was desperate for a Moroccan outfit for my sister's engagement and looked all over online for a reliable and best quality designer. I came across Kenzacaftan and I couldn't have found any better than her. Unlike the many designers online, Kenzacaftan's quality is unmatched and her customer-service is superb. She answeres promptly and made sure to meet all my demands and resolve any issues I had. She shipped them to me all the way in the US on time and they were amazing! The fit, design, embroidery, beading, and everything were to die for. Kenzacaftan will be my primary source for my Moroccan outfits and I cannot wait to order many more from her.
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