Kenwood Travel Reviews 

10,044
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,044)

923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arancha at Kenwood

Arancha , was fantastic , she helped and guided me through the whole process , that made our booking very easy.
A perfect transaction from start to completion

13 July 2026
Rated 5 out of 5 stars

Excellent Service from Reshmee.

Reshmee was lovely, helpful and nothing was too much trouble and made the stressful process of booking for a family with varying requirements and different date flights easy and stress free. Much better than doing all these things yourself!

11 July 2026
Rated 5 out of 5 stars

Great service and excellent prices

This is our second time using Kenwood Travel and were really happy with the variety of hotels they offer and their very competitive prices! We are travelling to Antigua on pre-paid flights and after comparing a wide variety of companies and hotels we booked through Georgi due to best price on our chosen hotel. Georgi was very helpful and acknowledged our repeat custom. Whole process was quick and easy and ability to pay our balance online makes things much slicker. Would definitely recommend Kenwood Travel to anyone looking for good quality hotels at great prices.

10 July 2026
Rated 4 out of 5 stars

Mostly nice

Mostly nice especially the beach and the rooms and room service was incredible but the orange juice at breakfast tasted spoiled (it was slightly fizzy and smelled) and the food at the American diner place in the main hotel was horrible especially the pizza. Also could do with some water play area maybe with a water slide because the pools got repetitive eventually.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service !

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and gave me reassurance that I was getting a good deal. I usually book our holidays myself but felt confident using this travel agent .
Counting down the days now !!
Thank you .

7 July 2026
Rated 4 out of 5 stars

Tina was fantastic!!

First time booking with Kenwood Travel and we were not sure if our budget could get us what we wanted. Tina was fantastic and gave us a fab selection of hotels for our budget, we have now booked for Jan 2027! My husband's 70th birthday present xxx

7 July 2026
Rated 5 out of 5 stars

Fabulous customer service from Pam at…

Fabulous customer service from Pam at Kenwood Travel. I have recently booked a trip to Mauritius for later this year and have made some changes along the way. Pam has been so efficient at processing these changes and her knowledge of the Island is a definite help! I really would not hesitate to recommend Kenwood Travel and for the future they will be my go to travel agent. Thank you Pam!

6 July 2026

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