Kenwood Travel Reviews 

10,044
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,044)

923 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carole is amazing

Carole is amazing. Always there to help with anything I need to ask. She has booked our daughters wedding,flights, along with all the rooms for the guests. I feel like everything is very organised thanks to Carole our daughter feels alot less stressed. Thank u Carole

3 August 2026
Rated 5 out of 5 stars

Excellent customer service

Lai phoned to confirm all of the arrangements soon after I had booked the holiday online. The process was so easy and it was great to talk to someone who was genuinely interested in our booking. Thank you.

5 August 2026
Rated 5 out of 5 stars

My experience is always great with…

My experience is always great with Kenwood. Super responsive and friendly. Never make anything feel like it is too much trouble. Will definitely continue to use them and their prices are very competitive

5 August 2026
Rated 5 out of 5 stars

Aaron

Aaron, as always, is so helpful and very prompt with his responses. I would have no hesitation to recommend him to anyone.

3 August 2026
Rated 5 out of 5 stars

Kirsty in your Cruise department

Kirsty in your Cruise department is amazing, nothing is too much trouble for her. Kirsty always goes that extra mile to ensure the customer service she offers is some above and beyond and that makes all the difference, which is why I am a returning customer - I might throw a few challenges her way and amend the booking but she takes everything in her stride and ensures my expectations are always met. Thank you Kirsty

20 July 2026
Rated 5 out of 5 stars

Amazing customer service as usual

Amazing customer service as usual, by Zeb this time. Very competitive. Took the time to look for the best deal and all sorted really quickly. Great experience. Great company! Very happy and will keep going back ☺️

1 August 2026
Rated 5 out of 5 stars

Amazing personal service from Zac who…

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was too much trouble and when we did speak, he was friendly, professional and very personable. Great service so far and a great price. Thank you.

30 July 2026

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