Kents Direct Reviews 171

The web site proved a little tricky to reach one of the items but otherwise could not fault the service and response by phone and text relating to delivery. This is the third order I have made in the last month which speaks for itself and the pricing point.

Website easy to navigate and make a purchase fast delivery service thanks

Very quick delivery, informational e mail, very happy

EXCELLENT SERVICE PROVIDED, GARY & THE TEAM PROVIDE A COURTEOUS & EFFICIENT SERVICE

BRAVO Amber Tanner you have just won the top title for the most incompetent person ever. In may I purchased fencing panels with 3 posts,3 caps, 3 acorns to adorn the caps. On delivery one acorn was broken and no caps included. I immediately emailed and explained the situation, okay was advised they would be sent out, what did I receive 3 acorns but no caps. another email sent requesting the post caps advised they had been sent! 19th June requested again had items been sent 20th June amber advised they had been sent out. 8th July still hadn't received items so sent another email unfortunately I missed out the word caps, email received did I mean posts or caps!! after 4/5 emails has she not read my previous mails obviously not !!!!! OMG dealing with an imbecile, gave up and repurchased caps praying they would be delivered. I must have bad luck took 3 weeks on from day they said, why because they did not put the complete address and DPD could not deliver extra cost again to phone DPD twice. WOULD I RECOMMEND KENTS NEVER NEVER NEVER

Can i just say the custmer care service deserves a 10********** Outstanding..We had a few issues with a damaged item which was couriers fault But Amber Tanner was constantly emailing updates of what was going on .They dispatched another item next day..i cannot fault the way this company on the way things were dealt with Sorry cant day the same for the courier company..i would highly recomend this company nothing was to much trouble for them Amber was angel😇 even though frustrating have to repack twice and resend THANK YOU. Once again thank you so much for dealing with the situation in such a instant and very profesinal manner..BE BACK AGAIN.😀

Prompt delivery with good quality products. Only one criticism; there was no message to let us know the delivery date so it was fortunate that my husband was at home to take receipt.

First class service. Very helpful. Products look very pleasing to the eye. Highly recommended

Very good prices and very reasonable delivery costs .

Delivery bit slow, but kept to delivery date. First class.

Well organised, information excellent, easy to order from the web, in stock and delivered as promised.

I arrived at your Yate site app. 8.45 with a small number of people in front of me. Within minutes I was asked what I required and your salesman was able to input all my details straight to your ordering system. The whole order and payment process was quick and straightforward. I was told to go to the warehouse to collect my order (I was expecting to wait as you did appear to be busy) and to my surprise my order was in the process of being picked. As I was waiting in the doorway one of your staff said "Mr May? This is for you". I collected my car to load the goods and in the process was just starting to cut the 4m lengths of gutter when your man offered to cut it in the warehouse...what a bonus! I spent the majority of my career in a sales and distribution environment and would be proud to have had such people working for my where customer service seems to be the driving factor of a business.

Excellant delivery driver, very helpful. Would use this company again.

Excellent product. My only critique would be the delivery could be a little quicker.

I used Kents for the first time very recently, for the doors and window in an extension on my own property. I was extremely impressed with the build quality of the frames, they fit like a glove and what adjustment was required, was easy to do. Wayne Sullivan at Kents in Bath was very helpful and I wouldn't hesitate to use them again and recommend them to any of my customers.

What a pleasure to deal with this company. After a misunderstanding on my part regarding delivery they pulled out all the stops to accommodate me. A special thank you to Mr Tew at internet sales who was exemplry and a credit to the company. Thank you once again we are delighted with the product. A very satisfied customer and I would not hesitate in doing business with you again.

Excellent service with good communication, I won't hesitate to use them again in the future.

good product but i ordered 3 lengths at 2500 of upvc skirting and what turned up was one piece at 2500 and one piece at 5000 having a small hallway this was extremely inconvienient and i had to cut the longer lentgh down to get it in the house

delivered when promised. very impressed with product .from delivery to slotting into existing concrete posts only took ten minutes .really good fit