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Kent Removals & Storage Reviews 

443
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and careful handling of belongings, often going above and beyond expectations. The overall service, including communication and support from office teams, is frequently described as excellent and well-organized, making moves less stressful. Many people also commend the delivery service for being on time and efficient, ensuring items arrived safely and smoothly. However, some customers also noted instances of items being damaged due to insufficient care or packing during transit. Additionally, a few reviewers mentioned occasional delivery issues, such as unexpected delays or challenges with truck suitability at destinations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the efficiency and... See more

Product

People report ambiguous experiences with product handling and delivery. Many customers praised the careful... See more

Customer service

Customers had positive experiences with customer service, highlighting the friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found Kent Removal very professional right from the very start. All staff were very helpful and knowledgeable and always assured & assisted us with our queries. Pick up was so smooth &profession... See more

Rated 5 out of 5 stars

Very friendly and efficient staff. Pickup guys did a great job in difficult conditions including lots of rain and a not very easy parking arrangement. The drop off guys went out of their way to get... See more

Rated 5 out of 5 stars

From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more


Company details

  1. #3 of 3 best companies in Moving and Storage Service
  2. #4 of 7 best companies in Moving Company
  3. #7 of 8 best companies in Self-Storage Facility
  4. #10 of 11 best companies in Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

443 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(443)

371 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pretty seamless after initial contact.

After finally getting the right telephone contact number and getting a call back, all has been pretty plain sailing with Kent Removals. Our estimator, Gillian Graham was helpful, personable and very professional. The actual removalists in Perth, Mike, Lester and the gang, were prompt, efficient and reliable and friendly. We are now just awaiting for the transport from WA to Hobart and the unload to happen.

7 July 2026
Rated 5 out of 5 stars

Great move.

This is the third time I have used Kent Removalists, and once again, my move was seamless and stress-free. Kent has always been reliable, accommodating, and easy to coordinate with, with prompt responses throughout the process.

The administration team was friendly, professional, and understanding, making the entire experience even smoother. On moving day, everything ran on time, and the team was reliable, efficient, and genuinely wonderful to work with.

A huge thank you to Agnaldo and Everton, who were absolutely amazing. Their professionalism, care, and positive attitude made all the difference. I highly recommend Kent Removalists and wouldn't hesitate to use them again.

7 July 2026
Rated 5 out of 5 stars

QLD to VIC made easy

Daniel, who quoted, was brilliant and answered the many questions I had. The pick up and drop off teams were friendly and careful.

3 July 2026
Rated 5 out of 5 stars

Purely a professional team

A slight hiccup with me understanding the booking process, however these professionals made everything happen as quickly as possible. The men that arrived to complete the move were absolutely amazing.

5 July 2026
Rated 5 out of 5 stars

From the start to end - excellent

From start to end, Kent's engagement and service was excellent. The quotation process was thorough. The actual move, and the moving team - were brilliant. They were professionals, they had a plan of attack, and they did it so well. Friendly, polite, happy to share a laugh and answer our questions, they put us at ease in what is a stressful time. Thanks Kent.

30 June 2026
Rated 5 out of 5 stars

It started with the wonderful packing…

It started with the wonderful packing team; so efficient and lovely to see such happy workers. Then the removalists were amazing - on time and moved us out and in in one day - they never stopped. And finally the unpacking ladies - again on time and worked non stop making it very easy for us. And of course the great office team from first contact on, who have supported us and made sure everything was on track. thank you

1 July 2026
Rated 4 out of 5 stars

Very happy with Kent Removals

Very happy with Kent Removals. The men listened and did as I asked. They were pleasant. My only complaint and the loss of a star is that there is what appears to look like an oil stain on the arm of my lounge the size of a 10 cent piece. I will deal with this stain myself.

2 July 2026
Rated 5 out of 5 stars

Very friendly and efficient staff

Very friendly and efficient staff. Pickup guys did a great job in difficult conditions including lots of rain and a not very easy parking arrangement. The drop off guys went out of their way to get the furniture into a tight entry to an apartment - much more than you would have expected.

2 July 2026
Rated 5 out of 5 stars

Boys from Kent were amazing

Boys from Kent were amazing. On time, great communication and care when moving my furniture.

Also amazing service from all the ladies co-ordinating from beind the scenes from quote to booking to payment. Will definitely use them again.

16 June 2026

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