Kentfaith Reviews 41

I ordered a ND filter just to discover that it didn't suite my purpose. I canceled th order in which case I should receive a full refund, if the cancellation happens before shipment. Well, it did well before shipment. However, the filter was shipped. 2 hrs later I receive an apology. Now they expect me to pay for the return shipment. Sorry, this is outragous !

I rarely leave negative reviews, but this was by far the worst customer service experience I have ever had.

The representative for the U.S. online store was away for two weeks in February due to the Lunar New Year holiday, yet there was no notice on the website indicating that significant delays should be expected. During that time, I needed to modify my order and emailed before the items shipped. Instead of addressing my request or issuing a refund, the order was shipped late — despite clear communication that I no longer wanted or needed the items.

To make matters worse, I was then told I would be responsible for return shipping costs, which appears to contradict the company’s own stated policies. One of the items received was a broken, second-hand tripod. All of this occurred right before an important trip and major shoot, which I had specifically informed them about in advance.

I am now left tracking multiple packages that have not all arrived. Despite this, the seller reportedly informed PayPal that the full order had been delivered, citing only one tracking number when there were actually three separate shipments. This has added unnecessary stress and complications at an already critical time.

The overall lack of professionalism, transparency, and accountability has been extremely disappointing.

We strongly recommend purchasing elsewhere to avoid similar frustration and inconvenience.

Luckily, we've found a professional local supplier who handles customer service beautifully. Avoid Kentfaith.

Can’t have trust in gear that’s failed on you. This company makes inferior products hoping you’ll spend money on their gear instead of a reputable manufacturer with proper gear which might carry a heftier price tag. Because if you’re going from a novice photographer to a more well rounded you’ll wanna up your game. But a sub $200 geared tripod head sounds more appealing than a Manfrotto 410 or 405.
But if you follow the buy one cry once mantra, you’d never touch K&F concepts inferior products.
Hope that makes sense.

Their business model is built upon false advertising: they advertise free shipping on Google and then they try to force us to use express mail (only one shipping option) that cost 40$…

Product is ok but the company obviously sources lots of products from the far east. This was annoying because there was no mention of the delayed delivery time when the item was ordered. I only found out after the purchase was made and my money was taken that the product would not be delivered for a while. I have no problem with items being made in a different country.
It would be useful for the company to give an estimated delivery time before the purchase is made.

Hello, very good experience in this store, excellent products and fast shipping.

Incredible customer service.My Avata 2 filter was not able to fit I messaged customer support sent me a replacement fast,really fast.Product worked flawless after receiving.Now that’s how you run a business.I can’t wait to order more K&F filters for my drones.

Kindly and quickly solving problems

The product is very good , but things happen and the company took full responsibility to solve everything with good attitude in a kindly way.

Kenfaith always provides a 5 star service. Their reliability with deliveries and decent products is great. I recently had an issue with compatibility and so the team gave me advise for resolving the problem and certainly retained me as a customer. Thanks to the team for their excellent service!

Perfect place for lot of resources related to photography. I bought few lens adapters, filters and camera backpack here and I am surprised how good these things for the price..

Exceptional customer service.
After lots of research and recommendations I decided to purchase KF NannoX magnetic filters.
I then messed up the sizing with my order 🤦‍♀️
I contacted KF by WhatsApp and e-mail; they responded immediately, gave helpful advice and changed my order for me.
Brilliant customer service

Pretty seamless ordering experience, tracking was helpful on my order and products are of surprisingly great quality at some very good pricing.

Specifically, the Nano-X version of the K&F Black Mist filters in my opinion out-perform and look better—cleaner light flares and a smoother effect with similar build quality—than the Tiffen version of the same filter at significantly less than half the price. (EDIT AUG 2023: So good in fact that I just ordered more in a different size for my B cam kit to match!)

Great customer service support, and their product works fine. They also sent a video instructions on how to adjust my adapter to line the lens focus marking upward.

I did order a set of filters for my DJI Mini 3 Pro, and they didn't fit well in my drone. They sent me a replacement for free without any hesitation. Good and very rapid service to Spain as well

Second time to order from them. All items are absolutely good. Cheap but quality items.

even something wrong on address, delivered without problem

Third time to order from them. All items are absolutely good. Cheap but quality items. Thankyou

The customer service was very responsive - I was so impressed.