Kentfaith Reviews 

2,958
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and robust build, often highlighting items like tripods and filters that offer great value for money. Many people appreciate the wide range of useful photography equipment available, finding it reliably built and effective at competitive prices. The ordering process is frequently described as smooth and easy, with many consumers reporting fast and prompt delivery. However, some customers noted issues with product quality, with items not working as expected or not matching advertised specifications. A few other people also felt that delivery could be problematic, citing slow shipping, tracking confusion, or receiving damaged packages. Additionally, some reviewers were not happy with the return process, describing it as difficult, expensive, or predatory, especially for faulty goods.

What people talk about most

Product

Users describe positive interactions with product, highlighting great prices and well-designed items that... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent build and impressive... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be well-priced, affordable,... See more

Order

People report ambiguous experiences with order, with some customers praising the smooth ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'll describe my experience with the store itself rather than the products they sell. I'm very pleased with how quickly the products arrive after placing my order. So far, all packages have arrived... See more

Rated 5 out of 5 stars

I purchased the 68''/1.7m Carbon Fiber Tripod Professional Camera Tripod Capacity 16KG/35.2lbs with 36mm Metal Ball Head Load X284C4+BH-36. This is a really well constructed tripod, with super sturdy... See more

Rated 5 out of 5 stars

Kentfaith seems to me to be a company who has the budget minded consumer in mind, such as myself. In the past several years I have purchased a tripod and different filters and have been very satisfie... See more

Rated 5 out of 5 stars

Kentfaith products are awesome: well built, solid, reliable and well priced. There's plenty of useful filters, adapters, batteries and all sort of photography equipment which you can rely on to improv... See more


Company details

  1. Photo Shop
  2. Electronics Store

Written by the company

Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,958)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

67mm 20 stop lens

I received a 67mm 20 stop lens that changed the way i look at the sun, or any bright light for that matter! It's amazing! Fast shipping and a great product, highly recommend for the p950! Great customer support as well!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great value products

Bought different items in the past years, tripod, filters, camera bag and more.
I would rate them as best "value for money" given the product quality, relatively low prices and free shipment.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid buying from this Chinese company

Do not order from this company.
If goods are faulty and need to be returned they need to be returned to China despite supplying a return address label in the UK.
They state that they will only cover £15 of return costs. This does not
cover the cost of heavy goods.
Under UK distance selling regulations the seller is responsible for all return shipping costs.
We have escalated a claim via PayPal and will escalate a claim via our credit card should a full refund of the goods and return shipping not be settled.

8 September 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear customer,

We sincerely apologize for the inconvenience.

We do have a 30-day return policy. Within one month, if the return is due to our fault, we will cover the shipping costs; if the return is due to the buyer's fault, the buyer should pay the shipping costs.

To save you time, we will email you a solution.

Please reply to our message and we will actively help you resolve the issue after confirming the issue.

If you have any questions or need further assistance, please feel free to contact us via email: gearfocus@kentfaith.com

Looking forward to hearing from you.

Best Regards

Kentfaith

Rated 1 out of 5 stars

**AVOID**AVOID**AVOID**

**DO NOT** order from this company. My order was delivered to the incorrect address, and they have provided absolutely no assistance in rectifying the situation.

I contacted Royal Mail on the phone, and they confirmed that the parcel was delivered to the wrong address. However, they have been unable to retrieve it. They have advised me that if the sender calls them quoting the case number, they will confirm that the parcel is lost. Unfortunately, I have been continuously misled by Kentfaith, who have assured me that they have phoned them and received confirmation of delivery. This is clearly a lie. A simple phone call to Royal Mail is all that is needed.

I strongly advise against wasting your time and money on this company.

Edit: after posting this review I received an email with an apology and a refund within 24 hours. Amazing

5 September 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear buyer,

We have thoroughly investigated your case and understand the core of the issue.

We deeply regret this and offer our sincerest apologies once again.

We will strengthen our logistics management.

Please contact our dedicated customer service team at gearfocus@kentfaith.com.

Thank you for your understanding. We hope to regain your trust and continue to serve you in the future.

Sincerely,
Kentfaith

Rated 4 out of 5 stars

Good service, but best if you're sure of your purchase.

Updated review: I have been in contact with Kentfaith since writing this review. They responded quickly to my issue with my return, and they continued to work with me. I very much appreciated not only the ease of being in contact, but their willingness to give me a partial refund for the cameras I purchased and tried to return. While I have still not received the cameras in return from China, I have received the partial refund. For this reason, I am updating my review from 1 star to 4. The trail cameras I bought seemed to be good cameras, they just did not work for my purposes. I would give 5 stars to Kentfaith if not for the return process, which is difficult, and expensive. Their customer service, however, deserves 5 stars.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

I have various kF filters and they get…

I have various kF filters and they get the job done,the color fidelity tilts a bit to the warmer side but it's something I can easily correct during editing. I have found the 1.5-11 stops budget variablND filter very satisfying.
The price performance ratio is great and despite the not so great color fidelity I will always buy their filters.
Am hopeful they will keep improving and also continue offering us great prices.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Look at the details, test your gear.

I didn’t mind their filters cast when I was first getting into photography. So I bought the GD3W geared tripod head. Imagine my surprise when it broke the first time. Then a completely different part breaks on their replacement 6 months later. And you decide to be honest about the cheap quality their gear brings to the table. Polished excrement at best.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Good

Bought a few filters for my lins to test out ND and polarisation from Nano-K serie, they are quite cheap compared to other exclusive brands and have nothing to complain about. Works as intended and will try out the Nano-X for my more expensive lenses.
Only "downside" is the shipping from Asia is a bit slow so if you want it fast you can buy from Amazon, but to a higher price. They often have discounts on their website.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Same thing here

Same thing here. I have a very bad experience. Be careful if you buy a lot of things that they will come anywhere in the world. Just purchased a few items. Thinking they're all local but not. Their products still in China. Just sharing.

24 September 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear customer,
I'm very sorry for the inconvenience caused to you.
Due to insufficient inventory in our overseas warehouse, this package was dispatched from another warehouse. Moreover, it was affected by the Super Typhoon Ragasa, resulting in a slower logistics delivery time.
We understand your expectations and are actively improving inventory management to prevent similar problems from happening again.
If you have any questions or need further assistance, please feel free to contact us via email: claire@kentfaith.com.
Thank you for your understanding and support

Rated 1 out of 5 stars

Kentfaith is offering customers money…

Kentfaith is offering customers money to write reviews. They are asking for a screen dump before you get your money. DO NOT TRUST THEIR REVIEWERS!

Update: Kentfaith responded to this review, asking me to delete it and promising that I will receive a gift if I do so. Kentfaith is shamelessly attempting to manipulate their rating. So don’t trust it!

Btw, both incidents are also reported to Trustpilot.

15 September 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear Customer:

We are deeply sorry for your feedback. This clearly does not meet our standards, and we will contact you after verification.

Please keep an eye on your email address.

If you need further assistance, please feel free to contact us.

Kentfaith
scarlett@kentfaith.com

Rated 5 out of 5 stars

I bought a filter for skylight

I bought a filter for skylight - astro photograpy - the result is amazing as it filters the light pollution in urban areas. thereby it possible to make decent stellar photo

5 March 2025
Unprompted review

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