Very straight forward to deal with. Good communication with regard to appointments for measuring and fitting. Charming fitters who did a great job, highly efficient working round/moving furniture.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been using Kensington Flooring company for more than 30 years for our London rental property requirements. Ben and his team are very professional and reliable. The quality and value of their f... See more
Amazing service by the two chaps who came 2-9pm to fix our carpet. They worked super hard, the fitting was impeccable and they worked super hard to finish despite it being so late. Aaron and his coll... See more
Elvin and Guy laid new carpeting for me and they were SO great I can’t tell you. They did the whole thing with absolutely zero input from me in a very short space of time; they removed or maneuvered a... See more
Company details
Written by the company
Kensington Flooring is a carpet and flooring showroom offering a wide range of quality products at competitive pricing, as part of The Flooring Group family. Visit us to experience the real feel and see samples of products by leading manufacturers as Amtico, Crucial Trading, Furlong Flooring and more. The Flooring Group was founded in 1973 as a family business and grew through the years to become a leading flooring retailer with several showrooms throughout London and a Commercial Division servicing London and the South of England. Our aim is to provide a high-quality product with a top-level service – a guarantee that our customers always receive a superior installation on time and within their budget. With more than 40 years of practice, we are well-known for our distinctive features of diligence, accuracy and high-class service. The constant quality control we perform ensures that our clients get the utmost quality and make us a preferred flooring contractor by many. In all these years we’ve created thousands of satisfied customers and managed to build an excellent reputation as a reliable provider of flooring services.
Contact info
140 Kensington Church Street, W8 4BN, Kensington, London, United Kingdom
- 020 388 77777
- kensington@theflooring.group
- kensingtonflooring.co.uk
Very straight forward to deal with highly recommend
Very straight forward to deal with. Good communication with regard to appointments for measuring and fitting. Charming fitters who did a great job, highly efficient working round/moving furniture.
Great to support a family business would highly recommend.
18 March 2026
Unprompted review
Hard to imagine a more professional and…
Hard to imagine a more professional and focussed service from an organisation that ticks every box…… Initial engagement, understanding of my requirements and - most importantly- respecting my budget.
Ben Hawkes’ team is a shining beacon of excellence.
10 February 2026
Unprompted review
A Good Company to do Business With
I've been using Kensington Flooring company for more than 30 years for our London rental property requirements.
Ben and his team are very professional and reliable. The quality and value of their flooring products is second to none.
I thoroughly recomend Kesnington Flooring.
10 April 2025
Unprompted review
I have worked with Kensington Flooring…
I have worked with Kensington Flooring for a number of years and have always found their service to be 100% reliable, professional and helpful. I would have no problem in recommending them.
13 November 2025
Unprompted review
What a really fantastic job
What a really fantastic job . The carpet fitter was professional , polite and a joy to have around the house .
Such a lovely man .
Thanks for a superb service . We would not hesitate to recommend The Flooring group in Kensington .
31 March 2025
Unprompted review
Great job
Great job, very good the whole process .
The installation made by Tom is absolutely perfect. I highly recommend Tom : Fast, precise and clean . Absolutely a very positive experience
18 October 2024
Unprompted review
I can’t imagine a better carpeting experience!
Elvin and Guy laid new carpeting for me and they were SO great I can’t tell you. They did the whole thing with absolutely zero input from me in a very short space of time; they removed or maneuvered around all the furniture (including my gigantic bed) and put it all back together without making a single sound or me even noticing what was happening. It’s like I blinked and the carpet was replaced. They also hoovered and cleaned everything. I’m so delighted!
19 September 2024
Unprompted review
Great customer service
Great customer service - kept me appraised on progress of order and very flexible to arrange installation. Installer was excellent - very careful and thorough. Highly recommended!
28 March 2024
Unprompted review
Very pleasant and helpful service…
Very pleasant and helpful service throughout in quite a challenging project - the fitters were terrific and the shop too.
Very happy.
29 February 2024
Unprompted review
Professional and responsive
Les at shop and Guy the fitter were excellent. Polite and very helpful.
22 July 2023
Unprompted review
A very good process from ordering to…
A very good process from ordering to fitting. Guy and Daniel did a great job fitting new stair runner.
14 July 2023
Unprompted review
Good gobb 😊perfect
29 June 2023
Unprompted review
Good advice, product and workmanship
I was given helpful advice on choosing the right product, KFC were flexible over changing the installation date due to my building works not being finished, and my new tenants and I are very pleased with the way the work was carried out and the finished product
7 June 2023
Unprompted review
Great quality
Great choices and they were very knowledgeable and gave me great advice choosing the rug.
It looks beautiful in my sitting room.
Thank you
25 May 2023
Unprompted review
Great job again!
Les, Danny and colleagues are very easy to deal with, they turn up on time and do a great job. Highly recommended, we’ve used them twice now.
9 May 2023
Unprompted review
Carpet purchase and laying
Everything went very smoothly. Selection of carpet, quotation, timetable for laying and very professional laying job. So all good.
27 April 2023
Unprompted review
Best local carpet dealers
EXTENSIVE RANGE OF CARPETS TO CHOOSE FROM, HELPFUL SALES PERSON, EXCELLENT CARPET FITTER AND REASONABLE TIME LINES.
27 April 2023
Unprompted review
Great advice and very efficient service…
Great advice and very efficient service all through from the whole team thank you!
27 March 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.