Kempston-Parkes Chartered Surveyors Reviews 

82
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently highlight the exceptional level of professionalism, noting that staff members are exceptionally courteous, knowledgeable, and always ready to provide clear guidance throughout the entire process. The survey reports delivered are described as thorough, comprehensive, and exceptionally easy to follow, making complex property details much more manageable. In addition, customers appreciate the rapid response times for all communications and the swift turnaround in receiving finalized documentation. Many people also value the insightful follow-up phone calls received immediately after inspections to discuss key findings and address any concerns.

What people talk about most

Service

Customers report a high level of satisfaction and appreciation for the professional service provided.... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, knowledgeable, and... See more

Response time

People report positive experiences with response_time, frequently highlighting fast turnaround times and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting readily available support and speedy... See more

User experience

Consumers find the user experience to be exceptionally positive and efficient from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience from start to finish on a Level 2 survey. Very professional and courteous. Reasonably priced and a thorough survey carried out. Phone call on the day of the survey to run through... See more

Company replied

Rated 5 out of 5 stars

I booked a level 2 survey and this was carried out very swiftly indeed. I received a call from the surveyor after their visit where they provided a brief overview which I found very helpful and reass... See more

Company replied

Rated 5 out of 5 stars

Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was gr... See more

Company replied

Rated 5 out of 5 stars

Required a survey of a potential new property before purchase. Kempston-Parks provided clear and precise information of what they could provide, and the costs involved. They carried out that survey on... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor
  3. Surveyor

Written by the company

Our surveyors are well-respected, experienced members of The Royal Institution of Chartered Surveyors (RICS), having worked as Chartered Surveyors in the residential and commercial property industry for over 115 years collectively within the Yorkshire region. Because we are local, we have an in-depth understanding of the property market and can confidently advise on the condition of all types of properties, and make accurate market valuations based on the breadth of our experience. Our local knowledge extends across Yorkshire. We work with clients with properties of all sizes, ages and conditions. Over many years, we have worked with a large number of clients to help them make informed decisions about property purchases. Repeat business is one of our strengths and a true measure of customer satisfaction, which is achieved through high levels of customer service. 💜


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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No recent history of asking for reviews

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4.8

All reviews

(82)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor service

Very poor service given by this organisation. They seem out of touch with the market and very detached. Refuse to handle any complaints. Avoid and suggest use someone else.

11 January 2024
Unprompted review

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