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Kelpie Reviews 

390
•
TrustScore 4 out of 5

4.0

Pet Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers had a great experience with this company. Customers truly appreciate the helpful guides and informative content that assist pet parents in understanding animal health and allergies. Many people mention that the materials are wonderfully simple to access and understand, providing very useful knowledge for everyday care. However, some customers also noted frustrating issues with unexpected charges and unwanted subscription problems during the online checkout process. Consumers additionally experienced remarkably long delivery times and faced difficulties when trying to cancel or modify their orders afterward. Shoppers found the website confusing to navigate, leading to accidental purchases and duplicated items that were hard to resolve.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and pricing. While a few pet owners... See more

Order

Consumers find the experience negative due to unexpected charges and subscription issues. Reviewers report... See more

Price

Customers had negative experiences with price, reporting that advertisements showed a low promotional cost... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges and... See more

User experience

Reviewers highlight ambiguous aspects of user experience due to mixed feelings about the platform. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I have a Yorkie under 1yr old and the last week I noticed that he keep scratching but have no fleas He is on Enerpets puppy pellets He gets rice and chicken once a week I bath him with anti it... See more

Rated 4 out of 5 stars

They seemed to help but just too expensive for the amount you get.

Rated 5 out of 5 stars

I've been feeding Hills for more than 25 years. My dogs have been healthy with shiny coats and they've always eaten their food with great enthusiasm. Hills are always available to assist and their co... See more

Company details

  1. Pet Supply Store

Written by the company

Kelpie is a pet wellness brand focused on creating premium soft chews for dogs. Our products are designed to support everyday canine health in a simple, convenient, and dog-friendly way. Instead of messy powders, hard-to-give tablets, or complicated routines, Kelpie offers easy-to-serve chews that fit naturally into a dog’s daily life. Our range is created for pet parents who want practical support for their dog’s wellbeing, including areas such as allergy relief, calming support, mobility, digestion, and overall daily health. Each formula is developed with carefully selected ingredients and a focus on taste, quality, and consistency, so dogs can enjoy their chews while owners feel confident about what they are giving them. At Kelpie, we believe better pet care should feel simple. Dogs are part of the family, and their comfort, energy, mood, and long-term health matter every day. That is why our products are made to support common needs in a format that is easy to use and easy to stick with. Whether your dog needs help feeling calmer, moving more comfortably, dealing with seasonal discomfort, or maintaining general wellness, Kelpie is here to make daily support easier for both dogs and their humans. Our mission is to help more dogs feel better, live happier, and enjoy healthier everyday routines.

Contact info

4.0

Great

TrustScore 4 out of 5

390 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(390)

390 reviews in the last 12 months

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Rated 1 out of 5 stars

The website is a scam

The website is a scam. It said I could get 4 bags for 34.99 and I got charged $139. There was no option to view your order before paying. I live paycheck to paycheck and couldn't afford that much. I asked for a refund immediately and they said there is no refunds because it's a consumable product, even though it hadn't been shipped. I'm so upset with this company that I am going to give them away when I get them. This company should be ashamed of themselves. How many people do they they do this to every day. Just a big con while dogs suffer. Pathetic

1 August 2026
Unprompted review
Rated 1 out of 5 stars

made a purchase for a 70% promo - but its a lie

made a purchase for a 70% promo, but wasn't charged the $39.99 for 4 bags , but $155. no confirmation with the price change, just went straight through. After asking me to add other items that i skipped they stull managed to add one to my cart and charged my card without authorosation for the extra amount. Now they are saying no refunds and i added the extra and the 39.99 was for 1 bag. Wow...if that is 70% off the bags are over $100. Also a lie. nothing but deception and illegal tactics. be wary and do NOT purchase from this website.
TUrns out the addon has been chatged affitional 49.99 dodgy plus.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Site not user friendly and order was…

Site not user friendly and order was duplicated. Contacted customer service immediately to cancel 2nd order and a couple more times with no response until order was already shipped. Product has not had any effect on my dog's allergies after almost 2 months of use. Waste of money!

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Brought a packet of kelpie

Brought a packet of kelpie, half the bag of treats were broken into little pieces, told the company didn’t care got oh sorry nothing else, they then proceeded to take the money out of my account when I was not signed up to their subscription, asked for a refund refused, disgusting wouldn’t use this product at all, didn’t work, definitely not worth the money if you have a large dogs would cost you a fortune.

5 July 2026
Unprompted review

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