Kellaway Building Supplies Reviews 559

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the drivers' helpfulness, courtesy, and skill in placing orders precisely where needed. The staff are frequently commended for their friendliness, professionalism, and willingness to assist, both at depots and over the phone. The ordering process is described as easy and efficient, with many appreciating the quick availability and prompt delivery of products. However, some customers experienced issues with delivery reliability and timing, noting instances where orders were delayed or did not arrive as scheduled. A few other people also felt that there were occasional communication problems, such as incorrect information from staff at certain branches or unfulfilled promises regarding delivery times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering through the... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased with the quality of items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered fence materials on the website, last night, for collection at the Bath site. I had an early response from the depot this morning to advise the order was ready for collection. The depot staf... See more

Company replied

Rated 5 out of 5 stars

I needed two tonnes of hardcore and this company delivered in every sense. Ordered on Saturday, had a polite confirmation call the same day, and a delivery was arranged for Tuesday with a quick ca... See more

Rated 5 out of 5 stars

Ordered some sleepers and topsoil for some raised beds at 3am, by 10am the same day I received a very friendly call from Andrew to arrange delivery the same day. Perfect service. Especially considerin... See more

Company replied

Rated 5 out of 5 stars

I've ordered a couple of times now from this company, they always follow up with a phone call to arrange delivery. Their driver (I've had the same one) is amazing. It can be quite difficult sometimes... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Construction Material Wholesaler
  3. Home Improvement Store

Written by the company

Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

559 reviews

5-star
4-star
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2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good and helpful place

Very good and helpful place. Always answer the phone and great service.

21 August 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Mike, thank you for your positive comments and 5 star review🌟 We're really pleased to hear you’ve had great service with us and that our team is always on hand to help. We look forward to continuing to support you with your projects!

Rated 5 out of 5 stars

Excellent

Arrived on time with no fuss, very polite driver. Couldn’t fault them from start to finish

27 August 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you so much for your kind feedback! 🌟 We’re really pleased to hear that everything went smoothly and that our driver made a good impression. We’ll be sure to share your comments with the team – it means a lot to us!

Rated 5 out of 5 stars

Great customer experience

Great customer experience from ordering online to delivery. I would recommend Kellaway highly and will continue to use them for my building supplies.

26 August 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Lisa, thank you so much for your kind feedback! We’re delighted to hear you had such a positive experience from ordering online through to delivery. Your recommendation means a lot to us, and we look forward to continuing to supply you with everything you need for your future projects :)

Rated 5 out of 5 stars

Perfect

Perfect. Well priced and efficient delivery. Happy customer. Thankyou (would have preferred my name not to have been written on aggregates bag for all to see though- I actually ended up cutting it away).

20 August 2025
Unprompted review
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Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review for us. We have noted your feedback regarding your name being placed on the dumpy bags. For future orders if you pop this in the comments section (for deliveries) we can ensure this does not happen :)

Rated 5 out of 5 stars

excellent service, consistently good pricing

I decided to switch my account to Kellaway after some stupidly long waits for deliveries from Travis Perkins. We are just starting a project in Lechlade and Kellaway received my web order and delivered it the next day and despite a bit of confusion about access, the driver used his noggin and called me and worked out a way to drop the 3 tonne bags over a wall rather than drive into a gated estate where low hanging branches were an issue.

12 August 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Amrit, thank you for posting this 5 star review for us. We will feedback these positive comments to our driver and we look forward to working together more in the future :)

Rated 5 out of 5 stars

Easy to order on the website and then a…

Easy to order on the website and then a follow up call to us to arrange the exact delivery day. Driver was was friendly and helpful. Product was as described.

16 June 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Sarah, thank you for leaving this 5 star review for us. It's great to receive this positive feedback following your online shopping experience with us :)

Rated 5 out of 5 stars

Nothing to fault. A professional, helpful and friendly team

Easy to order and arrange a delivery. Good price and helpful staff. The delivery arrived when promised and was quick and easy.... but I was left to spread the chippings on the drive myself :)

31 July 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Jon, thank you for leaving this 5 star review for us. We are pleased you found the process easy from order to delivery. We hope to see you soon, in the meantime tell all your friends about your great experience :)

Rated 5 out of 5 stars

Excellent and efficient service.

Easy to order, confirmation of delivery day in hours, conformation of despatch and a very quick delivery.
Delivery man very polite and helpful.
Great all round service.

28 July 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Malcolm, thank you for completing this review for us. We will share it with all the team, it will make their day! Hope to see you again soon :)

Rated 5 out of 5 stars

Competitively priced

Competitively priced quick delivery friendly staff will definitely use again thankyou.

25 July 2025
Unprompted review
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Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review and positive comments. We are thrilled to receive this feedback, please spread the word and tell your friends and family :) We look forward to seeing you again soon!

Rated 5 out of 5 stars

My dealings with Kellaway

My dealings with Kellaway, Cirencester, have been great. Prompt deliveries a bonus!! I highly recommend them, Matt in particular, has made my Brett Martin and patio orders a doddle!! Thank you

17 July 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Marie, thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you've had a great experience with our Cirencester branch. Prompt deliveries and making orders easy is exactly what we aim for, so it's great to know we’ve delivered on that promise.

We really appreciate your recommendation and look forward to helping you again soon :)

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. No hassle company very well priced and fast delivery. Have used this company many times and am yet to have a bad experience. Even yard collection are a breeze, forklift driver are always around to assist over all a very welcoming environment.

22 July 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi there, thank you so much for leaving this 5 star review. We pride ourselves on good customer service so we are thrilled to receive this feedback. We hope to see you again soon :)

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived really quick. The driver was lovely and chatty. Perfect delivery and order can’t fault it.

22 July 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Zoe, thank you so much for your kind words! We're thrilled to hear your delivery arrived quickly and that our driver made a great impression – we’ll be sure to pass on the feedback. Delighted everything was spot on with your order! We hope to see you again soon :)

Rated 5 out of 5 stars

Just want to say that Mark the delivery…

Just want to say that Mark the delivery driver was so very helpful, very pleasant young man

A credit to to kellaways

23 June 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you for your lovely feedback! We’re so pleased to hear Mark was helpful and made a great impression – we’ll make sure he hears your kind words. We hope to see you again soon :)

Rated 1 out of 5 stars

My order was confirmed for delivery on…

My order was confirmed for delivery on 1st July. Nothing arrived. I rang my local Cirencester branch on the morning of 2nd July and was told it would be delivered that day. Nothing arrived. I rang again on 3rd July and was told “it was on the board for delivery today”. As of 17:15, nothing arrived. I’ve even passed on all my contact details to the local branch to give to the driver in case he has sat nav difficulty. This time around, very poor and is holding up scheduled work.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Fab service from start to finish

Fab service from start to finish, arrived earlier which was great! Amazing price, guy who delivered was friendly and professional along with office staff. Would definitely recommended and use again if needed.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Quite simply you cannot rely on delivery

Quite simply you cannot rely on delivery from this company. Booked a one tonne delivery over a week ago. It was written on the order that it was first delivery of the day. Yesterday again called and it was confirmed delivery was first drop today.
No delivery has been made and after calling was told it was out for delivery but quite frankly that means nothing as I have been told that before from Kellaway with nothing turning up.
I have asked for the Manager to call me and await that call.
Kellaway I have one important suggestion, do not confirm if you cannot deliver as trust gets eroded and in the end customers move on to find a more reliable service.

Thank you.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Great, efficient and friendly experience

Great, efficient and friendly experience from ordering phone call to delivery from Chippenham branch. Super fast, same day delivery. Driver was very polite and most helpful, unloading and placing goods where we needed them.

12 June 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi there, thank you so much for leaving this 5 star review for our Chippenham Branch. We are fairly new to this area so please help us spread the word of our great service in Chippenham by telling all your friends and family :)

Rated 5 out of 5 stars

Fantastic

Kellaways marlborough were fantastic delivered my order in super quick time and the same for collecting (after i had over ordered 🤦‍♂️) outshone everyone on price also.
Thanks to everyone at Kellaways 👏👏👏

9 June 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Kevin, thank you for leaving this 5 star review. Always better to order a over than be caught short :). We will pass this feedback on to the branch team!

Rated 5 out of 5 stars

Great advice from Gage in the…

Great advice from Gage in the Bridgwater depot. My Dorset flint is a perfect match to my current 'flint/gravel'. Delivered to the exact spot on my front garden.

9 June 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi there, thank you for leaving this 5-star review for Gage at Bridgwater. We are thrilled you were happy with the service and your Dorset Flint. We hope to see you again soon :)

Rated 5 out of 5 stars

Marlborough Kellaway - a brilliant team!

Marlborough Kellaway were fantastic! So helpful, efficient and very friendly. The delivery drivers went the extra mile to get everything here and put where we wanted. They worked quickly yet we managed some friendly banter too! Thanks all of you, will certainly come back next time we need building supplies.

3 June 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Leonora, thank you for leaving this 5 star review for our Marlborough branch. We are thrilled to receive these positive comments and we look forward to seeing you again soon!

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