KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I ordered a used lens which arrived…

I ordered a used lens which arrived quickly and in excellent condition. It was missing a lens cap and their support immediately got it to me free of charge, no hassle, Very happy with the experience.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, i bought a Sony 55-210. it came better than i was expecting. This platform is my currently first option for buying used stuff

27 February 2026
Unprompted review
Rated 4 out of 5 stars

Got what I ordered quickly but I…

Got what I ordered quickly but I ordered the wrong item. My own fault but additional information about these items on the website would be appreciated. If I remember right, there was more about specifications at one time.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was very good

My experience was very good. In the purchase and sale of my equipment, which was a camera, and also in the purchase of a Sony 80mm f/1.8 lens. The only thing I would point out was the delay in the evaluation of the product I sent. But in the end everything worked out, the evaluation came in at the price they said it would be, and I am very satisfied with having made this sale and purchase, and I would certainly make more purchases and sales on the KEH Camera website.

4 March 2026
Unprompted review
Rated 4 out of 5 stars

The only problem I had was that the…

The only problem I had was that the lens was shipped with no caps on it. For a expensive piece of equipment like this I’m kind of surprised. I saw no issues with the lens though looked great and it has a total joy and delivery was fast and KEH is great. I just bought three dollar lens cap off Amazon that showed up 24 hours later.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

KEH is THE spot for used camera gear!

KEH is THE spot for used cameras and camera gear. I've purchased several camera bodies, along with a bunch of lenses and other stuff over the years, and have always had an excellent experience. Their product grading system has always been accurate, they ship your purchase quickly and exceptionally well packaged. Their customer service is always great, you speak to real people who really know and love cameras. I probably won't ever buy camera stuff anywhere else. Thanks KEH!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a used canon EF lens: 16-35mm F4 IS USM

Purchased a used canon EF lens. Graded as Like New Minus. The lens was absolutely perfect when I unboxed it. No a mark on it anywhere. The glass is perfect. No dust or fungus that I can see. I also purchased an EF 100-400mm from them that was perfect as well. I'll be buying more stuff for sure from them.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I can always trust KEH to deliver…

I can always trust KEH to deliver equipment in better than expected shape. I only buy previously owned equipment from KEH. Prices are fair and equipment ratings are accurate.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!

The Mamiya lens shade was exactly what I needed. It was in excellent (like new) condition.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I got my order

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the camera yet but it was fully functional and still does not loom worn out even though the description was bargain. It was still in good condition. Thanks and looking forward to buying some more cameras in the future.

7 March 2026
Unprompted review

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