KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found KEH via The photo mentorship

I found KEH via The photo mentorship. It was as good an experience as I could ask. Found a great deal on a low light lens for landscape.

I am absolutely delighted with the transaction.

A definite RECOMMEND for photo equipment.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Canon FD 3.5 macro

The lens that I bought for my vintage camera - a Canon FD 3.5 macro - is excellent : both for my vintage Canon FTb, but also for my mirrorless cameras. The Macro is wonderful.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

The lens performed beautifully

The lens arrived promptly when it said it would and it is everything that it was represented to be. I was able to take it out on a short trip and it performed beautifully. I love this lens (24-105mm f/4 Sony G ) I already have plans for another trip to use it on.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Impressive inventory

Customer service was great and selection of merchandise was a breeze and description of item/s we clearly explained or described. Should have ordered the Sony FE200-600 for my wife’s camera before getting the panoramic. Truly enjoyed all the inventory KEH had to list. Kinda like a kid in a candy store.😂. Definitely recommend to anyone and will definitely buy from here again.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Pre-loved X-T3

I placed an order for an “excellent plus”used Fujifilm X-T3. The item arrived quickly and carefully packaged. I prefer picking up shipped items from a reputable carrier. KEH shipped through FEDex to a location near me. I was able to track the package and appreciate the added shipping confidence. Thank you for a seamless experience.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all around

Excellent all around. First time KEH buyer. Camera body condition exceeded expectations.
I had this shipment in my hands within 3-4 business days, which is fast considering I live in Hawaii.
Highly recommend.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I have only had great experiences…

I have only had great experiences buying/ selling through KEH. Orders arrive very quickly, packed carefully with tons of padding. Prices are fair and products are as described. Zero issues.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

lens was in much better shape then expected

Received my lens was in much better condition than expected it was like new. Price was great. Also was supposed to receive it between 5 to 7 business days, ordered it on Easter Sunday and received it by Wednesday. Not my first time purchasing from them, in the past I’ve also sold a camera to them and ended up getting more for the camera than they quoted. Will continue to keep shopping for all my camera needs at KEH.

8 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look