Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
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Review summary
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Reviews shaping this summary
We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
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I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered a... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service.
Excellent service from the point of ordering to delivery of our sofa. Helpful, friendly staff.
24 April 2026
Reply from KEENS Belfast
Claire, thank you for the kind words and for choosing KEENS, Belfast! Enjoy your new sofa and we look forward to your next visit to the showroom.
Reply from KEENS Belfast
Margaret, 5 Stars …thank you so much!
First Class.
First class experience. Staff helpful, service excellent, communication timely and delivery friendly and efficient.
22 April 2026
Reply from KEENS Belfast
Thank you for the fantastic comments. We are so happy you had a first class experience with us at KEENS, Belfast! It means a lot to us all …thank you.
Reply from KEENS Belfast
Thank you for such lovely comments! We are very proud of all our team at KEENS, Belfast and are so happy when our customers take the time to highlight them!
Great experience and communication from…
Great experience and communication from the time I made my purchased online to the time I received my artwork. I was away for the estimated delivery date so was offered for the item to only be dispatched after I'm home which worked out great. Item arrived in perfect condition and as expected - amazing addition to my bedroom wall which always gets compliment from everyone, Thank you!
17 April 2026
Reply from KEENS Belfast
Stephanie, we are delighted that you had a great interaction with KEENS, Belfast! We all work hard as a team to ensure our customers receive the best possible experience whilst purchasing from us and really appreciate you taking the time to share your experience with us …thank you!
The Experience was great.
The showroom was spotless. The service was great. Our salesperson,Denise was very helpful and made the experience very easy.
17 April 2026
Reply from KEENS Belfast
Mal, thank you for such great words. We are so happy that you enjoyed your experience with us here at KEENS, Belfast and trust you are loving your new sofas!
Reply from KEENS Belfast
Helen, what lovely words …thank you so much!
Reply from KEENS Belfast
Catherine, 5 stars and such a lovely review …thank you!
Great quality furnishings with helpful…
Great quality furnishings with helpful and informative staff
15 April 2026
Reply from KEENS Belfast
Michael, what fantastic words …thank you so much!
Reply from KEENS Belfast
Megan, thank you so much for your kind words.
So happy with purchase
Absolutely love my sofa! Great service from start to finish. Brian in the shop was amazing. Great guy!
13 April 2026
Reply from KEENS Belfast
Hazel, it is great to hear you love your sofa and that you experienced great service from KEENS, Belfast. Brian is a brilliant member of our team and loves to help customers find the perfect fit for them!
Reply from KEENS Belfast
Steven, thank you! 5 Stars and great service …we are very happy with that.
Great experience!
I bought a sofa from Keens Outlet. It was my first time buying from this business and they were a delight to deal with. The shop staff were friendly and very helpful and the 2 delivery guys were great!
9 April 2026
Reply from KEENS Belfast
Helen, great to hear you enjoyed your KEENS, Outlet experience. We have such great items available and the stock changes everyday …it well worth a visit. We look forward to seeing you again soon!
Excellent from start to finish
Excellent from start to finish, a very comfortable atmosphere to shop in and the owners where just delightful, so pleased with the whole experience from ordering to delivery highly recommend
10 April 2026
Reply from KEENS Belfast
Ivy, thank you for such a lovely review! We are delighted you enjoyed the whole KEENS, Belfast experience and really appreciate the recommendation.
Reply from KEENS Belfast
5 Stars! Thank you John.
Keens have a,lovely show room full of…
Keens have a,lovely show room full of good quality furniture. Staff are friendly and well informed.
Delivery was easy to arrange and the delivery staff were v helpful
8 April 2026
Reply from KEENS Belfast
Christina, thank you for such a great review of your recent experience with KEENS, Belfast! Your custom means a lot to us all. We look forward to you next visit.
Excellent quality and service
The team were great, very helpful. I ordered a bed and mattress, the quality is amazing. When my order was ready for delivery, they held on to it for a month until I was ready to receive it.
27 March 2026
Reply from KEENS Belfast
Stephen, thank you for such a great review of your recent purchase from KEENS, Belfast. We have an excellent range of mattresses to choose from with knowledgable members of the team to help you in making a decision. Thank you
Reply from KEENS Belfast
Jim, thank you for your kind words we appreciate it
Reply from KEENS Belfast
What can we say Vivienne! That is a great recommendation…thank you!
The lady in Keens was professional and…
The lady in Keens was professional and friendly. The delivery service was at the time given and the men were also professional and friendly.
27 March 2026
Reply from KEENS Belfast
Ajay, thank you for such kind words. We are thrilled that you found our team to be professional and freindly!
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