Customer service was excellent (thanks Brian) from ordering to delivery. As a last minute purchase for a guest arriving in July I was so lucky the sofabed I ordered was in stock. The two guys who deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
Company replied
We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
Company replied
I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff, ordering was easy. Excellent communication regarding delivery and the delivery people were lovely.
16 December 2025
Reply from KEENS Belfast
Aoife, what a nice review! Thank you for taking the time to share your experience with us. Our delivery team are regularly highlighted in a great way in the feedback we receive! Thank you
Keens we’re very professional from the…
Keens we’re very professional from the sales side and follow up and patience with pur delayed move. The guys who delivered we’re very professional and tidying up after themselves and assembling and moving the furniture.
Highly recommend
16 December 2025
Reply from KEENS Belfast
Stephen, thank you for the great review. We are delighted you had such a good all-round experience with both our sales team and the delivery guys. It is lovely when customers take the time to share their experience …thank you!
I can highly recommend Keens
I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered and the delivery driver contacted me by phone , giving me advice on delivery etc . Keens gave customer service nailed , just how it should be !
12 December 2025
Reply from KEENS Belfast
Eleanor, thank you so much for the lovely feedback on your recent experience at KEENS! We are so glad you enjoyed choosing your new sofas with us and found our team knowledgeable and friendly. The team likes to ensure customers take time to choose what will suit their needs best, whilst being on hand to help with any questions they may have. Thank you!
First class
First class, item ordered online and delivered to my home the following day. Item was exactly as described, well packaged and great communication from the shop.
1 November 2025
Reply from KEENS Belfast
James, thank you so much for the lovely review! We are so pleased to hear that everything went well with your order and appreciate you sharing your experience with KEENS.
Reply from KEENS Belfast
Fiona 5 Stars! Fantastic, thank you so much
Had a great experience the moment we…
Had a great experience the moment we arrived into Keens. Denise was very helpful and pleasant to deal with, nothing was a problem for her. Was very pleased with our furniture when it arrived. Thanks again. Would definitely buy here again.
10 December 2025
Reply from KEENS Belfast
Donald and Jackie, thank you for such a lovely review! We are delighted that you had such a great experience with KEENS. It was an absolute pleasure to help you with the choices you made, and everything looks fantastic in your lovely home. The coffee table will just finish the look perfectly! Hope to see you again soon
Delivery of living room suite.
Delivery was very efficient and good respect shown for property.
Well mannered and courteous team.
11 December 2025
Reply from KEENS Belfast
Paul, thank you for the great review! KEENS delivery team are consistently praised for their respectful and professional approach. We are very proud of all of them! Thank you, and we look forward to seeing you again
Lovely new sofas
Had seen the sofas I liked in a different shop but didn't get any help from staff there. Decided to go keens and saw lots on offer. Ordered the sofas I liked. Nice and easy and got them delivered this week. Great staff in store and a big thanks to Cathy for all her help. Delivery men were great, so pleasant and helpful especially considering they had to take the sofas up 2 flights of stairs without a lift. Thanks so much. Am really happy with sofas.
11 December 2025
Reply from KEENS Belfast
Thank you for your great review! Cathy will be delighted to receive your feedback as she loves helping our customers find exactly what they are looking for. Once again, our delivery team received such lovely comments …thank you and enjoy your new sofas.
Reply from KEENS Belfast
Elizabeth, thank you for the lovely 5 Star review!
Keen's - Excellent staff and furniture
Denise was very helpful while we were choosing settees for our lounge. She was very patient while we finally chose from Keen's very wide selection. Her advice, particularly on potential colours, was very useful and we didn't feel pushed into making any purchases.
Mandy and Colin McEvoy
9 December 2025
Reply from KEENS Belfast
Mandy and Colin, what a lovely review, thank you so much! We have a great selection at KEENS, and finalising your choice from the many options available can be difficult! It’s great to hear that Denise was able to help in the process. We will look forward to seeing you in the future.
Friendly and helpful delivery team
12 December 2025
Reply from KEENS Belfast
5 Stars …Fantastic, thank you, Colin!
Great service
Friendly, unpressured assistance in the salesroom from Brian. Professional, efficient delivery. Only issue was the stainguard pack did not arrive with furniture and was needed in 1st few days.
11 December 2025
Reply from KEENS Belfast
Simon, thank you! We appreciate you taking the time to review your experience at KEENS. Please accept our apologies with regard to the cleaning kit not arriving with your furniture. We hope to see you again in the future, and thank you for your feedback.
Reply from KEENS Belfast
Billy, thank you for the lovely review. We are so glad you enjoyed your experience with our team at KEENS.
Reply from KEENS Belfast
William, thank you for sharing your recent experience at KEENS! 5 Stars, we are delighted
Efficiency
Efficiency, approachability and extremely pleasant staff made this a great experience
10 December 2025
Reply from KEENS Belfast
David, thank you for the great review! We look forward to your next visit to the Showroom.
Highly recommend
The staff on the shop floor were knowledgeable and very friendly and helpful. The process of choosing and buying my table and chairs was made very pleasant and straightforward.
I am delighted with my table and chairs, the table is extremely tbh beautiful and resistant to marks or stains and the chairs are also beautiful and extremely comfortable. I love that they swivel as well. All the staff in Keens, including Ben in the office are very professional and pleasurable to deal with.
5 July 2025
Reply from KEENS Belfast
Janette, what a smashing review, thank you! The team at KEENS loves to help our customers make the right choice by providing as much information as possible regarding our wide range of options. We are delighted you are enjoying your new Smart table it is a great choice for any home.
Great service and communication around…
Great service and communication around delivery timeframe.
Also their delivery partner was on time.
10 December 2025
Reply from KEENS Belfast
Bryan, thank you so much for such a great review! It is always lovely when we receive such positive feedback.
Keens review
We have dealt with Brian on several occasions. He has been extremely knowledgeable, helpful and friendly. Any furniture we have chosen has been great quality and delivery drivers always very helpful. Would highly recommend this store.
9 December 2025
Reply from KEENS Belfast
Keith, thank you for the lovely review! We are delighted to hear Brian was so helpful and friendly. He is a valued and much-appreciated member of our team here at KEENS. It is so great to hear our delivery guys are continuing to provide such a great service and regularly receive praise from our valued customers. Thank you for the recommendation and the continued support!
Excellent service by all
Excellent service by all. Friendly staff who are willing to spend time with you and help you find that piece of furniture that suits you. Highly recommend.
1 October 2025
Reply from KEENS Belfast
Gillian thank you for the kind words of recommendation! We love to help our customers choose the best option for their room. We look forward to seeing you again at KEENS.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.