KEENS Belfast - KEENS Belfast Reviews 

very, very helpful staff. I was very indecisive when picking my sofas and the salesman was happy to wait ages for me to make my decision and didn’t rush me. Never had such good delivery men they took their shoes off to avoid getting my cream carpet dirty and took off all wrapping in the tile hallway as it was really raining and the wrapping was wet. Couldn’t faulr any of their staff throughout the whole procedure.

Definitely a 5* review for Keen's in Belfast. A beautiful shop with quality furniture. The staff are so lovely and go out of there way to advise and help!! My purchase was two "Stress less" sofa's which are very expensive so obviously I had to check around to try to get the best price! Keen's were the best value out of all ..I would absolutely recommend Keen's for service quality and price!!!

Excellent service delivery and installation all packaging removed. Great price and ordered two mire chairs in the colour we wanted was told lead time which was exact

We had bought a few sofas from Keens about 7 years and very recently one of the sofas electrics failed. My husband contacted Keens for advice and they very quickly contacted the manufacture on our behalf and then came back to us with possible solutions one which was to order new buttons for the motors which they ordered from the manufacturer and they were delivered to our home free with no cost to us. Subsequently we were able to fit the buttons and the electric sofa has been working perfectly since. The service from Keens has been nothing short of outstanding and they went above and beyond in terms of their aftercare service . We would be happy to recommend Keens to anyone wishing to purchase a sofa and furniture.

Great service in shop advising us for new dining table and chairs. Didn't take too long to arrive. Delivery reliable and we're happy with our choice.

Staff in Keens Belfast were very friendly and helpful when I bought my new table and chairs,they kept me informed as to when I could expect delivery and also offered to store my order for me if I wasn’t ready for it when it arrived as I was moving house. Delivery was as promised and the two delivery people were polite and efficient. I would not hesitate to shop at Keens in the future.

Firstly, the store is fantastic to walk around..The member of staff (i can't remember his name) was very helpful and answered any questions I had.. From beginning to end including delivery, Excellent service...Thank you Keens

Beautiful shop. Lots of quality, furniture. Food for thought. Eventually chose a table in the outlet store which suited where we needed perfectly.Staff in both stores were so friendly. A pleasure to shop here.
Delivery was as equally professional. Very courteous. Assembled the table for us expertly even putting extra pads on the legs to protect our floor. So rare to find service like this. Couldn’t recommend this shop enough ….
We love the table.!!!
Thank you, a throughly enjoyable experience from start to finish

Good customer service when we purchased and followed up when our furniture arrived in the store.
The delivery team were friendly and helpful.
We were impressed with negotiating the hall which was a tight squeeze. Very professional.

The whole purchased process was first class from start to finish And the Delivery service was excellent Recommend Keens to anyone

All good, so it is!

I don't usually give reviews but the delivery team in particular with Keens were amazing
They went that extra mile to ensure I was happy with the assembly and position of the furniture
They were respectful of my home, laying floor cover down to protect the surface
Thank you so much to all Keens staff!

The staff were friendly and very helpful from start to finish, and the price was good! The delivery staff were also brilliant, wrapping our old (very heavy) mattress and bringing it downstairs ready for disposal.

Great professional and friendly service. Would highly recommend them.

Quality goods great service no hassle delivery great all round experience

Personal service from a big stores doesn't always happen so have to say jonny was super. Well done

On arrival at Keens, Denise took my husband and I to the bedding department. She asked us what we needed and showed us a variety of beds. She was so patient with us. We made our decision and paid a deposit. Earlier than expected Denise rang us to say the bed had arrived. I went to Keens, paid the balance and Denise told me to expect the bed on Monday 3/11/25. Ben rang me to tell me the time of delivery and again to confirm 20 minutes before the delivery.
Promptly at 1pm the bed arrived. The 2 staff delivered and installed our new bed with great respect for our home and were very pleasant. We 100% Recommend Keens for top quality furniture and excellent Customer Service.

Great family business staff excellent when l was choosing a Natussi sofa taking time to ensure l got the right size no pressure to buy or decide quickly would highly recommend delivery was also carried out with care and polite staff.

The wonderful selection of top quality furniture and very well priced.All members of staff I have found extremely helpful and very knowledgeable about each item I have bought.

Brilliant showroom. We bought Fama, Parker Knoll and Ercol there recently. Great customer service too.