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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally fast delivery and straightforward ordering process. Customers frequently mention that the outdoor clothing is exceptionally high quality, remarkably warm, and completely reliable for enduring challenging weather conditions outdoors. Consumers also appreciate the very reasonable prices and outstanding functionality provided by the wide selection of durable jackets and trousers. However, some customers also noted that certain garments feature a tighter fit or minor sizing inconsistencies that required careful product selection. A few other people additionally felt that delivery couriers could occasionally be less reliable when dropping off packages at the door.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting durable materials, excellent weather... See more

Quality

Users describe positive interactions with quality, consistently highlighting the robust materials, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast shipping times and... See more

Service

Consumers find service to be exceptionally positive, praising the friendly support and efficient team.... See more

Price

People report high satisfaction with the price, highlighting that the gear offers great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had already had a Keela Waterproof jacket, which I bought for walking and needed some better waterproof trousers, as I have started doing RC Model Yacht racing, where you could be stood in driving... See more

Rated 5 out of 5 stars

Keela clothing is high quality and has kept me warm, dry and comfortable on many occasions on winter trips in Wales and in the Scottish highlands (fleece and ads t shirt layers and Rainlife waterproof... See more

Rated 5 out of 5 stars

I have a lot of Keela Products. I have the Munro in two sizes, the stratus, the merino boxers, long johns and base layer tops, a fleece, a zenith jacket, a zenith gilet, incline socks and alpine a... See more

Rated 5 out of 5 stars

There's so much to like about this company from great pieces of clothing for all sorts of outdoor activities to no fuss ordering and delivery. This time I acquired some Nevis Trousers (size 32 regular... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Award winning Scottish outdoor performance clothing brand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(550)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top company , great service

Bought liberty soft shell jacket . Perfect fit light and great for running . Bought lightning pro waterproof trousers and again perfect fit and going by products bought before they will last for years .Delivered in 2 days , great service.

26 March 2026
Rated 5 out of 5 stars

Love keela

Just came back from a South African safari. Loved the keela trousers - functional, comfortable, practical and, I thought, stylish! Got me through active safari touring and Cape Town city wandering as well!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from Keela

Great experience from Keela, received my jackets really quickly.

I was right on the edge of a small and a medium, and went small as I only wanted a thin layer below. Fits perfectly, really warm and feels great. Plenty of pockets for dog bags.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

AI recommeded Keela

So I asked AI to recommend a British manufacture of apparel that has similar ethics to Patagonia, and Keela were the result. I had never come across Keela before. Thank you Deep Seek.

Purchased the Machu trousers on sale. Price included delivery. A right bargain. Unfortunatly size 30" waist was a bit too tight for me so had to use the exchange process. So smooth, Royal Mail collected the next day and printed the label. Within a week the exchanged Machu trousers, 32" waist were delivered. Faultless process.

The trousers themselves are perfect. Fit is fantastic, material is lightweight yet stretchy & rugged. So comfortable to wear, they've become my new favourite trousers, wearing them more regulalry than my everyday jeans.

So happy to have discovered Keela, thank you guys.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Pinnacle trousers

I’ve had a Pinnacle jacket, that has served me well in the Scottish Highlands for sometime now. I’m so glad the Pinnacle trousers have now been added to the line up. Two great bits of kit!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company

Outstanding company - quality , ethics and service are second to none .
I have been using your products for 15 years or more of really hard use and even my original pair of waterproof trousers from 2010 are still alive and well .
I sent a trusty pair of Nevis trousers I have been using for work for 8 years for repair with keela to have the pockets replaced ( I stupidly put keys in mine regularly ) the mesh was more repair than original ! The repair team have done an excellent job in extending the life of them for another 10 years , they not only replaced the pockets for non mesh,they repaired stitching , and patched the crampon slices in the ankle patches and the zip pulls .
These trousers are a testament to your design and material quality and still function as new ,no broken zippers ,perfect weight to durability and breathability ratio.

I have a number of family members who have bought jackets from expensive popular brands that have gone down hill into the high street fashion doom spiral , and I have one by one introduced them to keela , everyone is happy ,and dry and spreading the word .

My sister loves the pinnacle jacket I bought her for her 40th.
I can't thank you all enough . Keep it up , and don't sell out like the others !

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Managed to put in the wrong address while ordering but it was sorted without any issues while still delivering in just over 24 hours. Very happy with the jacket and customer service.

23 February 2026
Rated 5 out of 5 stars

Superb day bag with plenty of room and…

Superb day bag with plenty of room and multiple pockets for all you need to carry. Very comfortable after whole day hiking and comes with a great waterproof cover.
Ordered from these great folk and had it delivered within 24hrs. What more could you ask for!
5 stars all the way!

24 February 2026

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