Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more
Company replied
Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more
Company replied
First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more
Company replied
Company details
About Kecks
Written by the company
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Contact info
United Kingdom
- kecks.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered items
Ordered items. Delivered within a reasonable time. Quality assumed to be as good as usual but are gifts so not yet opened!
28 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Brilliant customer service
Brilliant customer service. And swift response with my return and shipping out next item
28 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Do NOT buy from this shocking company
Do NOT buy from this shocking company. My son is between sizes and has worn and loved these for years being into motocross & sold at events. I ordered a man’s small and largest child size and tried the man’s small first which fits perfectly. Kecks will not exchange the smaller pair due to hygiene reasons. Be warned they will not refund or exchange any underwear so just be sure you’re ordering the correct size. Absolutely, shocking service. !
27 January 2026
Unprompted review
Reply from Kecks
Hi Karen,
We’re sorry to hear you feel this way.
As stated clearly on our website prior to purchase, we do not accept any returns or exchanges on underwear for hygiene reasons. This policy applies to all customers and ensures that every pair we sell is brand new and has never been returned , tried on or opened.
In this case the item was not faulty or incorrect, it was simply a sizing preference. We understand this is frustrating, especially when trying between youth and adult sizing, but our policy is consistent and applied fairly to everyone.
We appreciate your previous support of the brand and wish your son all the best for the season.
My boys love them 🤘🏽 I just wish they…
My boys love them 🤘🏽 I just wish they were abit more reasonable priced or an offer on the kids boxers so I could get them more 😍👍🏼
5 January 2026
Reply from Kecks
they are currently on buy2 get 1 free or buy 4 get 2 free.
Reply from Kecks
Thanks for the review, really appreciate the support.
Quality is second to none
Quality is second to none. Would definitely recommend to anyone.
21 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Arrived super quick
Arrived super quick. Exchange was very easy and very good quality items.
30 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
Comfortable all day!
The quality of Kecks garments is without doubt the best in the business,so comfortable for all day wear.
14 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Was entitled to a free tee but didn’t…
Was entitled to a free tee but didn’t receive as wasn’t clearly explained on how to order .
13 January 2026
Reply from Kecks
Hi,
Thanks for the feedback.
Just to clarify, the offer was communicated clearly both in our email campaigns and on the website. As with all multi-buy promotions, the second item needs to be added to the basket for the discount to apply. We can’t automatically add or guess a product, size, or colour on a customer’s behalf.
If you’d like any help applying an offer correctly in future, our team is always happy to help.
James
Kecks Customer Service Team
Easy to navigate website
Easy to navigate website
Although bit expensive for garments made in china ,style is good time will tell if good quality
13 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Never disappoints
Never disappoints. Everything was exactly what I hoped for (and more). Great quality, and just an all-around solid experience. Five stars without hesitation.
12 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Really good quality and have bought…
Really good quality and have bought more delivery was spot on
25 November 2025
I'm not sure how i feel...
I brought these due to the spoke about comfort in the fabric. My partner has every design in the boxers. The material really did live up to the expectation, it is soft and very comfortable.
However, I feel as if this brand have spent more time designing men's clothes.
The sports bralette has detachable straps on the back, which is pretty pointless and just causes the straps to ping off while bouncing (in my case, whenever I'm on my dirtbike). They have attempted to make the straps adjustable, but is not very strong due to the thinness of the strap. I have to tighten it every time i put it on. I am only a 38B, so I don't normally have this issue.
The thongs are comfortable and don't cut you in half (girls will understand) but the design is a bit strange. For example, if i pull them up how they are meant to sit on a woman, there's a lot more material at the back, making the back of the thongs to sit higher than the front. Which isn't a terrible issue, just slightly inconvenient as they go higher than the waistband on my kit. Making it visible if my top comes up.
There aren't as many cute designs for the women. Even though the men's have loads?
I feel as if Kecks needs to bring out underwear a bit more like Brazilian, so in between what they have now, and make sure i can buy the matching bralette and underwear. If not, there is no point.
Overall, I do like the brand, and will wear the sets but I am slightly disappointed with the selection of woman's clothes/socks. I also feel the design of some things need to be re looked at.
6 January 2026
Unprompted review
Reply from Kecks
Hi,
Thanks for taking the time to leave such detailed feedback. We genuinely appreciate you giving the products a proper try and we are glad to hear the fabric comfort lived up to expectations.
It’s worth clarifying that the bralette you’re referring to is designed as a lounge bralette rather than an active sports bra. Hence its name Lounge Bra, It’s intended for everyday wear and comfort, not high impact activities like cycling, which is why the straps and support won’t perform the same way as a dedicated sports bra. For riding or training, an active sports bra would always be the better option.
That said, your feedback on strap adjustability, thong fit, visibility under kit, and the current women’s range is all noted. We are actively working on expanding and refining the women’s collection, including improving fits, introducing more coordinated sets, and adding more variety in designs. Feedback like this directly helps guide those decisions.
We’re pleased to hear you still like the brand overall and are wearing the sets, even if some elements didn’t fully meet expectations. Thanks again for the honest review.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Awful customer service
Such a shame as my family like the products but the customer service has been terrible.
Item ordered for a Christmas gift. It has been worn once and has two large holes in it. This clearly makes the product of unsatisfactory quality yet they are refusing to take action to rectify. Very disappointed.
12 January 2026
Unprompted review
Reply from Kecks
Hi Katie,
This order was placed on 17th November 2025 and the issue was raised 56 days later. The item had been worn and washed,
We do offer extended Christmas returns however this item fell outside of both our warranty period and our Christmas returns window.
We responded to all correspondence promptly and in detail, including outside of standard working hours, and have explained our position clearly via email. While we appreciate this isn’t the outcome you were hoping for, we’ve applied our policy consistently and fairly and stand by our decision.
Reply from Kecks
Thanks for the review, really appreciate the support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.