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Kecks Reviews 1,679

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TrustScore 4.5 out of 5

4.6

Underwear Store
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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their comfort and durability. Many consumers are impressed with the fast delivery service, often receiving their orders promptly and in good condition. The ordering process is frequently described as easy, and the overall service is considered top-notch, leading many to become repeat customers. However, some customers experienced issues with delivery delays, with parcels getting stuck or not arriving as expected, despite the company not always being responsible for the courier's actions. A few other people also felt that sizing information was not helpful, leading to items not fitting correctly, and noted that the company does not offer exchanges or refunds for underwear due to hygiene reasons. There were also isolated complaints about poor product quality, with some items developing holes after minimal use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality of fabric,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products as top-quality, comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the warp speed and fast... See more

Order

Customers consistently note positive experiences with order, praising the super fast processing and delivery,... See more

Service

People report positive experiences with service, often highlighting fast and efficient delivery. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more

Company replied

Rated 5 out of 5 stars

Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more

Company replied

Rated 5 out of 5 stars

Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more

Company replied

Rated 5 out of 5 stars

First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more

Company replied

Company details

  1. Underwear Store
  2. Activewear Store
  3. Clothing Store

About Kecks

Written by the company

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

Categories

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If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Women's sports wear is misleading in…

Women's sports wear is misleading in photos, looks like they have cups in the sports bra but they don't very thin not suitable for actual activity more fashion sports wear. Leggings thin as well which I found unflattering especially in light colours then a short return window

4 March 2026
Unprompted review
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Reply from Kecks

Hi,

Thanks for your feedback, and sorry it wasn’t what you expected.

Our sports bras don’t have built-in cups and are designed as a lighter fit, and the leggings are more lightweight than compressive. We’ll take your comments on board around how this is shown.

Our returns policy is available before purchase, but we appreciate the feedback.

James
Kecks Customer Service Team

Rated 5 out of 5 stars

Repeat order of Breeze Kecks…

I have several pairs of Breeze Kecks and are the most comfiest pants I have found. They last well and remain comfy. The ordering and delivery was spot on and I am enjoying my new kecks to replace my worn out ones

24 February 2026
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Reply from Kecks

Thanks For choosing Kecks

Rated 5 out of 5 stars

Most comfortable kicks ever

Quick delivery, great graphics, item very comfortable, will definitely be purchasing alotmore. Love em

26 February 2026
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Reply from Kecks

Thanks For choosing Kecks

Rated 5 out of 5 stars

Comfort and quality

Placed my order last week after being a customer of a rival brand which had serious quality issues.
Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the other brand. Happy so far.

17 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Another top quality order from kecks

Another top quality order from kecks. Never a problem with any orders. Fantastic quality and comfortable items. From a postie who walks many comfortable miles.

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Brilliant service

Brilliant service . Certainly recommend and wi be ordering again for myself

9 February 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

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