Kearys Motor Group  Reviews 

211
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff and sales team for providing genuinely helpful guidance, ensuring that vehicle purchases feel remarkably smooth, welcoming, and entirely stress-free. Many people deeply appreciate receiving detailed product information and enjoying pleasant interactions when exploring various available car options on site. Some reviewers were not happy with the poor aftersales support and communication issues experienced later on. Customers frequently noted significant difficulties getting timely replies to messages or successfully resolving unexpected vehicle problems following the initial purchase process. Buyers also mentioned experiencing long delays when trying to arrange necessary maintenance appointments.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, showing a strong division in customer experiences. While... See more

Staff

Clients share positive opinions on staff, noting they are friendly, welcoming, and attentive during vehicle... See more

Product

Customers had ambiguous experiences with product purchases, highlighting a stark mix of satisfaction and... See more

Customer service

People report ambiguous experiences with customer_service. Reviewers express deep frustration with persistent... See more

Customer communications

Reviewers express ambiguous feedback about contact, highlighting persistent communication challenges. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 3.5yrs old electric Renault Zoe from David Barrett, Kinsale Road Roundabout recently. The car itself is pristine and dealing with David made the purchase very smooth and stress free. I hadn... See more

Rated 5 out of 5 stars

Great experience, spotted lovely duster online. Rang to enquire , paid 250 deposit to hold the car for me. Had finance sorted with amy, within few days. Keith furlong was salesman. Top class. Received... See more

Rated 5 out of 5 stars

Just purchased a BYD Atto 3 recently at Kearys BYD Belgard. Got a great deal from Cian Dowling who was a mine of information but also a great listener. Very nice mannerly chap. Kearys is in a great l... See more

Rated 5 out of 5 stars

Bought BYD Seal U off Cian down in BYD Belgard . I have to say my experience from start to finished was fantastic. As I need my car adapted for my mam it wasn't a straight forward process . But Cia... See more


Company details

  1. Vehicles & Transportation

Written by the company

With over 30 years’ experience in serving motorists in and around the Cork region, we at Kearys Motor Group are proud to represent some of the automotive industry’s most acclaimed vehicle brands. Our award-winning reputation has been built on providing exceptional standards of customer care combined with vehicles that are stylish, technology packed, and which deliver impressive performance every time. It’s our aim to always provide the best models for our customers, many of whom return to Kearys time after time for all their motoring needs. What’s more, we work hard to ensure that value for money is assured, with almost everyone able to find the model they desire at a price that can’t be beaten.


Contact info

3.3

Average

TrustScore 3.5 out of 5

211 reviews

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No recent history of asking for reviews

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3.3

All reviews

(211)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Customer Service

Bought a Hyundai Tucson at Keary's of Cork yesterday and couldn't be happier. We first went there a week ago and met Conor who dealt with us from start to finish and was absolutely a pleasure to deal with. From agreeing the deal itself to updates including a personalised video throughout the week before we collected, we really felt he went above and beyond for us. We've never bought from Keary's before, it'll be our first port of call next time!!

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Ask for Alex: no fanciful shi#e

I dealt directly with Alex.
He was personable, patient, communicative & knowledgeable about my possible future purchase.
He was both amiable & amicable with company professionalism.
I missed a turn on the test drive & his patience was wholly professional.
I bought my Forever Car & traded in my Go Cart Mini for a Hyundai: if it's good enough for An Garda Síochána lalala....thanks Alex.
See you in a couple of years

9 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Purchased my Mini brand new in Kearys Little Island in 2020. Paid extra for service package. In Aug 23 brought to Kearys for engine oil service . A few days later started having issue with Engine overheating on way home from 12 hour night shift, Opened bonnet to discover Coolant cover was removed during service and never replaced. Contacted Kearys told to top up with water . I told them I was going to bring it back to get engine checked. They said everything was fine . I emailed numerous times asking for written report on what was checked and never received response, I phoned and again never received reply I was promised. Very poor customer service!!

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Recent Dacia Jogger purchase

Found Paula excellent when purchasing a jogger recently. Had a few queries around spec and finance and changed mind a couple of times and nothing was too much trouble. Also delivered the car to the door and looked after couple of extra bits I needed. Would highly recommend and will use again

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Easy & Hassle Free

Purchased a 2021 Dacia Duster with Kearys online. Fantastic service from start to finish. Niall sent me a video of the car with all the details & kept me in the loop throughout the whole process, he made it so easy & hassle free. Car delivered to me in Co.Kerry in perfect condition, tank full of diesel & shining. Thrilled with it. All round excellent service, thanks again.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

I would like to say I have just…

I would like to say I have just purchased a Kona from Conor with the help of Justin and what a team. From the first hello to the hand over of the car. The boys went above and beyond to make it a happy experience and cannot recommend them enough. I will be recommending ye to my friends and family. Thanks again Madeleine White 😬

23 August 2023
Unprompted review
Rated 5 out of 5 stars

New Stepway

Had a very pleasant experience dealing with Andrew Byrne in Kearys Belgard today.He was very helpful and couldn't do enough for us.Thanks Andrew.

15 August 2023
Unprompted review
Rated 1 out of 5 stars

Disgraceful Customer Service …

Google needs to have a zero star rating. If you want to be treated like dirt, Kealy’s Renault Belgard at 24 Belgard Rd, Tallaght, Dublin, D24 AH74, that's the place for you!
The business model seems to be “Do as little as possible, then ask for more money”
They are a disgrace to the Renault brand, and should be stripped of their franchise. They don’t have the knowledge or ability to repair the wheel on a unicycle without trying to ask can they check the other wheel for €100 more.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Purchased my 5th Renault car from Belgard recently and once again the customer service was flawless. Both Jess and Mick have been a pleasure to deal with and made changing my car very straight forward. Cannot recommend them enough.

2 August 2023
Unprompted review
Rated 1 out of 5 stars

I regret too say this is one of the…

I regret too say this is one of the worst companies I have had the misfortune to deal with in my entire life, I am in my 70s so it says a lot. They have had my car in kinsale roundabout branch 3 times for the Engine warning light and fobbed me off with loose wire connection or the light has gone out, days goes by and nothing is done no one contacts you or answers the phone, I can only suspect because it's warranty work, their not bothered . I am now going to sell the Hyundai and buy a VW! don't want anymore bother.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Why 5 stars

Why 5 stars?
In a state of mile neurotic panic, I rang Keary's garage in Cork on a Saturday morning for car advice. It was the patient, kind manner in which they offered me advice and help which was remarkable. On arrival at the garage, to be greeted with a smile and the offer of an on-site coffee was heartwarming. This helpfulness and genuine warmth was combined with efficient car service from start to finish. And so here my gratitude is expressed as a 5 star review

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience with Kearys when buying Ioniq 5

We had the best experience dealing with Kearys Cork when purchasing our first Hyundai.
Special thanks to Conor McManagan who was looking after our deal. He made us feel welcome, comfortable at the showroom when he presented us with the beautiful Ioniq 5 (which at the time was not our intention to buy at all ;), I'd been driving Mercedes cars. I must say that this was our best car shopping experience so far because Conor was so informative, passionate and happy to answer any questions of ours patiently.
We would highly recommend Kearys but specifically Conor who made our purchase adventure so positive and unforgettable. Today we absolutely love driving our Ionic 5 and who knows, maybe looking to purchase a new version in 2 years. Thank you, Conor & Kearys!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

I’m a long time customer of Kearys…

I’m a long time customer of Kearys Renault and have always been happy with Sales.I’ve just bought a new car and salesperson involved was Diarmuid Marsden.he was very attentive and available at all times if I phoned
Gave good time to showing me car etc.when collecting
Theresa Sheehan

14 July 2023
Unprompted review
Rated 1 out of 5 stars

Price gouging at its finest

I tried to book my car in for a service. This is the first service since I bought it second hand 12 months ago from Kearys Hyundai. They gave me a price of €355 for a service. It was just an oil change and filter change and general check over of the car. Daylight robbery. When I said I was shocked by the price I was told they can give me a 10% discount. I will take it elsewhere going forward. I got my son's Fiesta serviced recently for €189. Price gouging by Kearys at its finest.

7 June 2023
Unprompted review
Rated 1 out of 5 stars

Kearys Renault Cork ,Togher industrial zone

Very very disappointed with the customer service,which actually doesn’t exist!!!! Two times visiting,for buying a car ,two times not approached ,not even a greeting ! We will never get back to you ! I can’t actually find words to explain how ignorant the staff was !

3 June 2023
Unprompted review

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