When I first used KCOM, circa 12 years ago, and became one of their first Lightstream customers- in my area - they were a good company to deal with. Service, pricing and reliability was excellent. Ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting company. My mum is elderly and as had a awful experience with these cowboys. She joined kacom on a 24 month contract. She had problems from the start especially with her landline which sh... See more
Karoo just in the process of increasing their prices by £2 per month for Broadband. If you are out of contract costs you another £3 a month, so £5 monthly increase unless you tie in for another 24... See more
Con artists charged me £430 in cancellation fees when I had to leave the area due to a sudden career change. Even though they are the ones who could no longer provide me with a service in my new locat... See more
1.3
Bad
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
Outstanding!
KCOM upgraded some time ago, and again more recently. My latest speed test shows 750Mbps Download speed, and 165Mbps Upload, I think this is the best in the entire country and it is insanely fast.
Secondly, the reliability is second to none, I can count on one hand, how many times there have been outages in the last four years. This is a real achievement and shows how consistent a company can be, from older wiring in years gone by, to the latest fiber cables and a superb user experience.
KCOM is a jewel in the crown for the city of Hull, and those who made it happen should be proud of themselves.
Huge thumbs up. 👍
15 October 2021
Unprompted review
What's wrong with Kcom?
I decided to swap from BT to benefit from the full fiber system. OMG! We were without a phone for a week and couldn't get the engineer to come back, and the WiFi keeps disconnecting from all our devices one after another. we are on our second router with no change. I can be standing next to the router and it still disconnects and has to be reset. It dose this several times a day. So I decided to buy a better router a very expensive one by the way, but it needs permission from Kcom to connect to the internet. Because of Something called DHCP Failure.its something they have to fix at their end. I contacted the tech help and they refused to sort it. The system has been connected for less than two weeks and they just told me, if I go back to BT they will charge me for leaving because the 14 days to change your mind stars from the order date not the installation date!
My strong advice is do not have Kcom internet!
They have the rest of today to sort it out or its BT for me what ever the cost.
26 June 2021
Unprompted review
New customer got installation date and…
New customer got installation date and then they said could nit do it now no WIFI and I work from home worst company ever do not take broad band from them
11 February 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.