KAYAK Reviews 

2,129
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Customers consistently find excellent deals and appreciate the ability to compare prices, often saving money on their bookings. The website is praised for its user-friendly interface, easy navigation, and useful filters, simplifying the search process. Many value the service for its comprehensive trip management features and timely notifications about flight delays or price changes. However, some customers noted that the platform doesn't always offer the cheapest flights, with better deals found elsewhere. A few also felt that highlighted prices could be misleading or differ from the final cost, and search results were not always accurate.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding good prices and quality service, with some... See more

Website

Customers consistently note positive experiences with the website, with many recommending it for its... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and convenience for... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it clear,... See more

Service

Consumers find service to be positive, with many highly recommending the website and its offerings, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kayak is good and gives lots of choice and info it definitely succeeds where other search engines don't. But it doesn't offer the cheapest flights anymore. I always use it as a research tool but 4 of... See more

Rated 4 out of 5 stars

Hi I used to buy flight tickets from kayak for more than 20 yrs, i always find the best deals nationally and internationally, I recomend using their website always, they offer the best deals. Tha... See more

Rated 4 out of 5 stars

Well, it is very useful to have so many options in one site and the ease of navigation However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply

Rated 5 out of 5 stars

Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previou... See more


Company details

  1. Flights Search Site
  2. Travel Aggregator

About KAYAK

Written by the company

Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and hire cars to find the option that fits your trip. Our edge? Making sure you don't overpay.
  • Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
  • Price Alerts let you know when prices change, so you can make a move when the timing feels right.
  • Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favourites.
More choice, less searching and the feeling of finding the right fit at the right price.

KAYAK. Go see for yourself.

 Start searching on KAYAK.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(2,129)

565 reviews in the last 12 months

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Rated 1 out of 5 stars

Always more expensive than…

You are always more expensive than Skyscanner, so I have unsubscribed.

24 June 2026
KAYAK logo

Reply from KAYAK

Hello Geoffrey,

Thank you for taking the time to share your feedback.

As a travel search engine, KAYAK allows travelers to compare hundreds of offers from numerous providers. While we do not set or control prices, we do show a wide range of competitive offers.

If you’re unable to find the offer you expected on KAYAK, we recommend adjusting your search filters.

If you have any additional questions or concerns about a specific search, please contact our support team, who will be best equipped to assist you at https://www.kayak.co.uk/support.

Thank you,

Rated 1 out of 5 stars

you not good

29 June 2026
KAYAK logo

Reply from KAYAK

Thank you for your feedback - needless to say we would like to understand more about your assessment. Please consider sharing details about your experience with our support team: https://www.kayak.co.uk/support

Thank you,

Rated 1 out of 5 stars

Someone gave my email address I never…

Someone gave my email address I never booked it

25 June 2026
KAYAK logo

Reply from KAYAK

Thanks for the note. A review request may be generated even if a user begins a search and then clicks away, as we value feedback on the overall experience. If you have any additional questions, please contact our Customer Support team here: https://www.kayak.co.uk/support

Thank you,

Rated 1 out of 5 stars

Prices listed never seem to exist when…

Prices listed never seem to exist when you click through to them. Shame because the site is pretty easy to use.

22 June 2026
KAYAK logo

Reply from KAYAK

Hello David,

Thanks for taking the time to share your experience. While we work hard to keep prices accurate, travel prices and availability can change quickly, sometimes even while you are being redirected to a provider’s website. In some cases, the selected offer may no longer be available by the time the booking is attempted.

If the offer is still appearing in search results, please share the search details with our support team via: www.kayak.co.uk/support so we can review it further.

Thank you,
Emma
KAYAK

Rated 5 out of 5 stars

Great tool for managing trips

Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previous trips, analytics, events in case something goes wrong, etc. I received several times notifications that flight will be delayed and that I have to rebook before it was officially announced at the airport.

21 June 2026
Rated 4 out of 5 stars

I need more nuanced search…

I need more nuanced search capabilities. But I actively use Kayak and SkyScanner to search for flights. The option to see flights over a range of dates is great as I regularly have flexibility.

5 January 2026

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