Kavee Reviews 143

Absolutely shocking. I ordered a £210 6x2 cage A MONTH ago and still haven't got it! Like other reviews say, they will not help you if your order is lost.

I order a cage and a few accessories in the beginning of August. The delivery was delayed but I eventually received a box with accessories in it. There was no cage which was my main order so I checked Fedex tracking and found out my order was packed in 2 boxes and the other box with cage was stuck in Belgium since Day 1. I live in the UK and the company is based here so I wasn't expecting their products to be delivered from oversea but anyway I contacted Kavee.

I explained the situation with 2 separate tracking numbers from Fedex. They had no idea how to check tracking properly and concluded my order was delivered and closed my case.

I had to contact them again and it took about another week for them to figure out and say "It seems your order was sent in multiple parcels!" They have no idea what they are doing...

They promised me to contact Fedex and open a case with them. They didn't and told me to wait ANOTHER WEEK then they would chase it up with Fedex...
At this point, I told them that I wasn't happy with how Alex (customer assistant I've been speaking to) was dealing with my case and I requested to speak to someone else. My request was completely ignored and every time I tried to contact them, I received silly, unhelpful replies from Alex saying "I'll keep you updated as soon as we have more information.", "Hang in there!(silly emojis)", "Rest assured, your order is A BIT delayed." etc.

They eventually told me that they escalated my case to Fedex but didn't manage to get any information from them! I had enough of their nonsense and requested a refund which was ignored. I told them I was no longer willing to wait and requested them to resend another cage but of course, they ignored it, refusing to provide any practical assistance whatsoever.

I've been reading their reviews and I can see other customers are having exactly same problems.
I am writing this review as I am not getting any help through their emails.
* Kavee, please do not reply to this review saying "we apologise for the delay", "We understand your frustration", "we will keep you updated" etc. You told me that many many times over the emails and that's not helping at all. I am requesting a refund or to resend another cage. Please inform me of your decision on how to move forward with this.

The Kavee cages are a complete scam and definitely not worth the money. The soft plastic insert that is used for the liner is easily reachable by the guinea pigs as it sits on the inside of the cage and the edges can be nibbled on which is what happened to mine. Not fit for purpose. The whole structure is not sound and easily broken apart. It does not have a solid base. Kavee Customer service is shocking as they are aware of the faulty design but do not advertise it.

Nice Webseite, Good Customer service and most important of all good Products! We're using their fleece liners for our Guineas and we are very happy with them. The pet friendly cleaning spray also works wonders & the Loft-Cage we got for our Boys is great! We're very happy and 100 % recommend Kavee for Guinea Pig owners 😄

Purchased a 4x2 Guinea Pig run with lid for £95. The idea was that we could use it as a portable run that we could assemble and dismantle in order to go on "pet friendly" holidays.
When the order arrived the base wasn't of the quality that I expected (I was expecting a moulded hard plastic tray, not dissimilar to trays that you would find in a school setting). The base is made of corrugated plastic and I am not convinced that it would stand up to assembly and dismantling many times. No assembly instructions except in the form of a QR code which I couldn't access due to not having a "smartphone " or an app to view it.
The order was also incomplete so the lid of the run had panels missing.
I emailed the company and received a message the day after stating that they had closed the case and that "IF" a shipment was going to be sent to expect it 3-5 working days. Absolutely nothing in the communication to say what they were actually doing to remedy the shortfall on the order or to reassure us as to the quality of the base.

Amazing and quality products and great customer service

I ordered the 4x2 transparent C&C cage with a stand and 2 fleece liners. I had it shipped to Australia and it came very quickly and the delivery and tracking was the best I have ever experienced. The product is amazing, not flimsy at all (which was my concern with a C&C cage). My two Guinea pigs absolutely love it and it’s so easy to clean. The fleece liners wash really well and stay nice and soft for the piggies.

Placed an order with this company, never arrived. Kept being given excuses of why they are withholding refund. No number to call. Emails are ignored or closed without replies. Same Rude agent Customer service is Unbelievable poor for this day and age.
I believe this to be a scam of some sort.

Too expensive for what it is. Just for comparison, we ordered some things from kavee and also bought cheap alternatives from Amazon and our local Hardware store. The cage grids are the same as the ones on cheap Amazon bookshelves. Their own fleece doesnt even fit the cage, its too big, and the amount of fluff makes it hard to Spot clean.

The quality of the cage grids is lower than expected. The fleece is okay. Its easy to order and the delivery was fast and didnt bring and problems, however its a bit over complicated in my eyes to send every item of an order seperately instead of just sending one big Box, i get that the products are propably pre-packed, but thats just a waste of cardboard in my eyes.

All in all, ive seen worse. But ive also seen better. So 3 Stars in total.

Ordered a 2x5 cage for my guinea pig. Extremely cheap material, parts don't fit together. Think twice before ordering there.

Well productized rabbit cages!

We ordered modular rabbit cage and it clearly exceeded our expectations! Everything was packed well and the coroplast base was well thought of. Later on we ordered fleeces + washing bag which were also really great match for the cage!

There are other providers that offer modular cages - mostly for guinea pigs, but Kavee has really planned and designed their product line to also suit for rabbits.

They also ship flexibly to Europe wide and shipped the orders promptly.

The material is super and looks good, but all parcels were sent separately, so far some parcels have not arrived at the place, which is inconvenient. Whenever possible, please send all orders in one package

Easier to get the hair, poop and hay off with a brush than some other fleece blankets. Soft, but less fluffy. But don't use it teddy side up; hay is impossible to get off on that side. Really happy overall with our new blanket.You need to wash it two or three times before using it though. After one wash it does not work properly yet and stays a bit wet. After the second washing it was a lot better.

Quick delivery, great cage, liners and peepads!

Good quality, fast delivery. My pigs are happy :)

The fleece liner looks lovely and it arrived quickly but it is not very absorbent, so it tends to just have water and pee pooling on top of it. I hope that in time with washing this might improve but it is a bit disappointing.