When I purchased these I first got a confirmation email, the day after I received another email saying 1 sheet out 3 of the deer pattern, the gnome book and all 3 of wild animal were out of stock. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only just discovered this company as they now stock my favourite (Pink ink Design) stamps. Website is easy to use, products good, delivery by Royal Mail & arrived promptly. I purchased the m... See more
The choice of designs attracted my attention - many different ones for card making, and the fact that you can purchase a bundle which gives you everything you need to make them. The quality is excel... See more
I keep ordering more 'goodies', even though I think I don't need anything else. I just love every thing I get. It's like Christmas, when the postman hands me my latest package. Great firm, great qu... See more
Company details
Written by the company
Katy Sue Designs, established in 1993 by Sue Balfour and her mother, Doreen, is a leading name in the crafting industry. Specialising in innovative craft products, our focus lies in designing and manufacturing award-winning silicone moulds for cake decorating and high-quality craft products widely used by cake decorators and craft enthusiasts worldwide.
Craft and Decorate with Confidence: Katy Sue Designs 100% Satisfaction Guarantee!
At Katy Sue Designs, we stand by our products with unwavering confidence. Experience the assurance of our 100% Satisfaction Guarantee.
Here at Katy Sue Designs, our mission is to empower crafters and cake decorators of all levels to unleash their creativity without hesitation. We understand the importance of quality and reliability in every crafting project. That's why we offer a 100% Satisfaction Guarantee on all our products.
If for any reason you're not completely satisfied with your purchase, simply reach out to our dedicated customer service team, and we'll work with you to make it right. Whether it's a replacement, refund, or assistance with your crafting journey, we're here to ensure your satisfaction is met, every step of the way.
Craft with confidence and explore our extensive range of high-quality silicone moulds, crafting tools, and accessories. Join the thousands of satisfied customers who trust Katy Sue Designs for their crafting needs. Your satisfaction is our priority!
Contact info
Unit 6 Holman Court, Henry Robson Way, NE33 1RL, South Shields, United Kingdom
- 0191 427 4571
- info@katysuedesigns.com
- katysuedesigns.com
4.9
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered a few days after placing…
Delivered a few days after placing order. Good quality products.
11 September 2026
everything delivered on time and good…
everything delivered on time and good quality
10 September 2026
Sorry pressed wrong one love them I…
Sorry pressed wrong one love them I have got some friends who like train and and other one remains of God light
11 September 2026
I returned my purchase straight away…
I returned my purchase straight away and did put a note in saying I got the wrong ones and that I wanted the father Xmas pack. I just wanted to swap but that didn't happen. Last year I must have got my decoupage from a different company as I had envelopes with them.
10 September 2026
Kathleen,s cards
Kate sue design is the best my orders are fast and the designs are breath taking well done again kate
10 September 2026
Nicely surprised by the quality which…
Nicely surprised by the quality which doesnt happen much these days and delivery was quick. Will certainly order again.
10 September 2026
I ordered pre cut out Christmas…
I ordered pre cut out Christmas decoupage sheets. Designs were beautiful and easily removed. Service was prompt
10 September 2026
Easy to use web site
Easy to use web site. Lots of lovely items. Very good quality, good value for money
6 September 2026
Adhesive pads and Christmas decoupage.products are good and the delivery…
The products are good and the delivery swift.
10 September 2026
I have been extremely pleased with all…
I have been extremely pleased with all the products I have purchased from you. Delivery time excellent
9 August 2026
Easy ordering fast delivery beautiful…
Easy ordering fast delivery beautiful card making kit
10 September 2026
Everything I ordered received in good…
Everything I ordered received in good order and very quick service
5 September 2026
I order the picket fences and I am…
I order the picket fences and I am ordering again so nice to make I am giving them for Christmas to family and friends x
9 September 2026
Perfect
I enjoy using my silicone moulds for my cake decorating. When I get an idea and search for a new mould, the postal delivery is fast! The mould is perfect, just what was required.
8 September 2026
Good value for money
The quality of everything I got was,extremely good ordering more
8 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.