Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
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Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
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Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Very bad and shocking experience.
I ordered two heritage bloom bangles and only one piece received!
How irresponsible and shoddy service is this?
These are not cheap and surely the parcel would have been weighed accurately before dispatch to reflect there was two bangles in it instead of one.
Still awaiting customer service to respond.
28 November 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We are very sorry to learn that your order didn't arrive in full. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Jackie! Thank you for your positive feedback.
a great online shopping experience
nice and simple ordering process, arrived quickly and well packaged. impressed with the quality
12 November 2025
Unprompted review
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Matt! Thank you for your positive feedback.
Stunning Necklace
Delivery was swift and the necklace is even more beautiful than I expected definitely getting one for my sister and mother for Christmas.
27 November 2025
Reply from kate spade new york
Thank you for your lovely feedback, Rowena. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I have not received my order
27 November 2025
Reply from kate spade new york
Thank you for your feedback, Karen. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at www.katespade.eu/ie/contact-us so we can look into this for you.
Blink25 applied to one item and accounts said it does not apply to same item on second order! No explanation!
Customer service latest with no reply KEP00052186
Order Date 24/10/2025
Can you explain why you are not you are not being consistent in your promotions? There is a discrepancy in your emails
Please explain
Jacqui Hobbs
19 November 2025
Reply from kate spade new york
Thank you for your feedback, Jacqui. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
St Pancras international store The…
St Pancras international store The counter staff either couldn't or wouldn't understand my query regarding earrings (the later) So I left, only to see the security guard called over by the counter staff to enjoy a good laugh. I don't think the problems mine, the girl was clearly being awkward for fun, and I will never buy from the brand again. Please stop hiring immature silly girls.
26 November 2025
Unprompted review
Reply from kate spade new york
Thank you for letting us know about your experience, Tammy. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that. Your feedback is important to us and has been passed on to ensure this does not happen again. Thank you for bringing this to our attention.
The bangle I bought is stunning and…
The bangle I bought is stunning and very beautiful on the hand. The package arrived quickly and earlier than expected. Thank you very much Kate Spade!!!
25 November 2025
Reply from kate spade new york
Thanks so much for your review, Sara! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
5 star experience
Delivery received in perfect condition, I love the bags and can't wait to buy a new one soon!
25 November 2025
Reply from kate spade new york
Thanks so much for your review! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Shoulder bag
Quick delivery, packed well and excellent quality bag. Not completely convinced by measurements though..a bit small on height.
24 November 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Helen! Thank you for your positive feedback.
Don’t buy from here unless you want to pay twice
This is the first time I have negatively reviewed a company. I recently ordered two identical items (one each for my two sisters as a gift). Only one arrived. According to their investigation the order was packed correctly and the packaging hadn’t been tampered with, so there’s nothing more they can do. This simply isn’t true as I have no reason to lie as I’m not a scammer, I’m a customer who wanted to buy a gift for my sisters. I have asked for some proof of the investigation as I would like to know what has gone wrong as much as anyone else, but nothing has materialised.
I would like to cancel the whole thing but of course I only have one item to return. I’m so shocked and dismayed to be treated like this and now my messages are being ignored so I have no option but to post this publicly. Don’t buy from here if you want to receive what you paid for is all I can say.
22 November 2025
Unprompted review
Reply from kate spade new york
Thank you for bringing this to our attention, this is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this is looked into as a priority and will reach out to you directly with latest updates. Please do not hesitate to reach out for anything else.
I love Kate Spade but slightly disappointed
I absolutely love Kate Spade,it's one of the brands I truly adore, and I own many of their bags. The quality is always fantastic, and their designs are so well thought out and beautifully made. However, with this particular tote bag, I felt a slight disappointment.
The bag is lovely and a good size, but there are a few downsides. First, it doesn’t come with a long handle, which is quite disappointing. Second, it arrived without a dust bag especially unfortunate because the bag is light in colour and will get dirty easily without one. Third, the base would have benefited from small protective studs or legs to prevent it from getting dirty when placed on the floor.
Considering the price I paid, these missing features were unexpected, especially from Kate Spade, which is regarded as a luxury brand. Even though it was a sale item, I still expected better.
The packaging was very good and the item was well-protected. It also arrived quite quickly, which was definitely a positive.
Thank you.
24 November 2025
Reply from kate spade new york
Thank you for sharing your experience with us, Shambhavi. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand.
Great purchase and very prompt…
Great purchase and very prompt delivery.With lovely packaging.
24 November 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Christine! Thank you for your positive feedback.
Reply from kate spade new york
Thanks so much for your review, Kellyellie! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for your lovely feedback, Saba. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Reply from kate spade new york
Thank you for your feedback, this is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Misleading, incorrect description
Bought a bag from Kate Spade online. Description of bag states it has detachable straps (plural). The bag only has one detachable strap. The other is fixed. Had the description been correct, I would not have bought this particular style.
Contacted customer services explaining the difficulty in having to return the item due to it being delivered to an address where someone would be available to take the delivery. To return the bag means extra expenses, it is time consuming and causes a great deal of inconvenience. There should be no need to return an item for the above reason.
They made no apology for their failure to ensure products are accurately described or reassurance they would ensure the item details were corrected appropriately.
Shockingly poor from a company selling expensive products.
22 November 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Nic. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at www.katespade.co.uk/contact-us so we can look into this for you.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience! Thank you for your positive feedback.
Online ordering no issues
Nice range of jewellery, and prompt delivery. Bought earrings a few times as gifts for friends, as well as a pair for myself. and have been pleased with the quality. Overall they seem fairly priced.
14 January 2025
Reply from kate spade new york
Thanks so much for your review! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
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