I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
Company replied
Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing honestly
Amazing honestly, very good quality sucks and tummy fat and it kept me warm throughout the day. About to recommend KM to my friends and see if we could link more
29 November 2023
Unprompted review
Reply from Katch Me
Dear charlotte,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our product(s). Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ordered the Knit Sweater & Wide Leg…
Ordered the Knit Sweater & Wide Leg Pants Co-ord in size 6-12 on Thursday morning around 10am on tiktok live.
I was told if i had ordered the small size then it would come 1-2 days we are on now nearly a week and nothing has come! they even said if it’s pre order it would be here by latest Wednesday and it’s now Wednesday and nothing has come, i have emailed the company twice no replies, asked on the live about this got ignored. I’m just really annoyed with the communication as i’m wondering when this is gonna come?
My order doesn’t even say it’s been dispatched yet hence a week waiting! very annoyed! won’t be ordering again.
13 December 2023
Unprompted review
Reply from Katch Me
Dear Kate,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Awful customer service
Awful customer service. I ordered a coat which was trending via TikTok shop services. It was meant to be delivered by today or tomorrow as the estimated delivery states. The coat has not even been dispatched yet. I tried to get into contact via TikTok shop and the response I got was terrible, something about sending feedback to the warehouse, I don’t know how that’s helpful. I then tried contacting them on their live, the lady on there said she doesn’t deal with customer services and told me to email. I tried sending an email and the email bounces, faulty email address. So right now I have no option but to leave a bad review. Not satisfied at all with the customer service. Don’t think I’ll be placing an order from here again. Just wanted to know where the hell my order is!!!
11 December 2023
Unprompted review
Reply from Katch Me
Dear Rahida,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I received a faulty item as the…
I received a faulty item as the printing was not in line, was worried it would be a long process for me to get a replacement but contacted customer services and was resent a new item in 3 days. Customer service were very helpful (Helen). Never have any problems when using Katchme.
16 November 2023
Unprompted review
Reply from Katch Me
Dear Olivia,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
THE WORSTTF COMPANY EVER!!!
THE WORSTTF COMPANY EVER!!!! DO NOT ORDER FROM THEM! GENOCIDE SUPPORTERS. BLOCKING ISNT GOING TO DO ANYTHING!
24 November 2023
Unprompted review
Reply from Katch Me
Dear Blah,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
And we always reply to each email when we received it. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I purchased a couple of items online…
I purchased a couple of items online about a week ago for a Thanksgiving outfit. After they arrived I decided on a costume change and set up a return for the items I bought and had the return label emailed to me. After consideration I decided I wanted to keep the items I already had and cancel my return. Sammy was excellent and cancelled the return for me. After emailing katchme customer service, they had it sorted in about 3 hours for me. Thank you.
7 November 2023
Unprompted review
Reply from Katch Me
Dear Melody,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had a set which I loved and there was…
I had a set which I loved and there was an issue after washing, Rosia was extremely helpful and polite and responded to my query quick and efficiently and provided me with a great outcome! Definitely recommend Rosia for customer service
15 November 2023
Unprompted review
Reply from Katch Me
Dear vicci,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the washing issue again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
They reply same day!
They reply same day!
Their customer support is amazing. I had an issue and it was resolved within minutes! The items I did receive were of great quality (a little itchy for me because I’m allergic to wool, which is my fault), and the items I didn’t receive were given to me in refund form as I requested! Would recommend this site to anyone solely for their customer service. But be warned, as one of my favorite influencers has mentioned, their knit set is for the shorter side of people. I am 5’4 and make it work. So if you are any taller than that, don’t get the knitted bottoms in the set.
8 November 2023
Unprompted review
Reply from Katch Me
Dear Lauren,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the missing items again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Hello , this item was order on23/11/23& below is reference no & it was plain grey suit which is tooo big for please How do I return your item & get refund back
Hello , I have been trying emails you but it does the item I bought is too big for how do I do return to you back pls I need information on it .
23 November 2023
Unprompted review
Reply from Katch Me
Dear Shabnam,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I submitted a query via emails…
I submitted a query via emails regarding a refund I’d been waiting for a week and Lexi very promptly refunded all the items and spent the time to list out everything that had been refunded. Very happy with the customer service received from Lexi!
8 November 2023
Unprompted review
Reply from Katch Me
Dear Becca,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the refund process again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had an horrible experience when the…
I had an horrible experience when the delivery has lost one of my parcel which I returned on Post locker from KM.
However the KM company acted very quick, very friendly customer service advisors and helpful.
Moon was the last person who I had contact with and she kindly refunded all my money for the parcel which has been lost.
Moon was super friendly and professional and she quick processed my refund.
Thank you Moon and thank you KM.
10 November 2023
Unprompted review
Reply from Katch Me
Dear isabel,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delivery experience again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Disgusting people working here who…
Disgusting people working here who think laughing and ignoring people solve things. Management doesn’t answer questions or respond to customers. Staff members get away with everything, all of them or most are ‘British white’ snm. If you are on social media it is a right for the consumer to ask questions! We have a right to know whom we are giving our money to!
Wont ever be ordering ever again. Minus 100 and will defo be telling friends and family not to support this atrocious‘ business’
28 November 2023
Unprompted review
Reply from Katch Me
Dear Sarah,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
And we always reply to each email when we received it. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I recently purchase some items
I recently purchase some items, which I missed the delivery and I guess it was returned to Katch Me. However, I got a notification that my return was received. But what surprises me is that fact that I bought 4 items at 48 pounds, now i got a refund of 35 pounds, immediately I reach out to KM on their emails and they replied almost immediately and initiated my balance. The response and the problem solving techniques is top notch compare to some brand that will stress and frustrate you before you get your money back . Thank you KM for your excellent customer support services🥂
5 November 2023
Unprompted review
Reply from Katch Me
Dear Tilly,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the inconvenience again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Although item didn’t arrive I received…
Although item didn’t arrive I received full return or items reordered. The fast response by Ivy was exceptional superb customer service. I’ve used katchme lots so this has in no way put me off using again. Great job
7 November 2023
Unprompted review
Reply from Katch Me
Dear Tash,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delay again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I was struggling to get a return label…
I was struggling to get a return label for my order but the chat customer service was super helpful, friendly and fast! And got my refund in 2 days after my postage was sent back. Thank you Sammy
12 November 2023
Unprompted review
Reply from Katch Me
Dear rochelle,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Such an easy quick experience dealing…
Such an easy quick experience dealing with my request on a faulty item. Elena who helped me had a new item sent out Withought a fuss! Such a great service and always is!
12 November 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Placed an order which I received within…
Placed an order which I received within the timeframe stated. Had to return 4 items as not suitable but had a bit of a problem with the refund. Contacted them through emails and problem solved within 30 minutes thanks to a lady called Molly. Thank you
6 November 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry that you're not satisfied with the products again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
A return issue
I had an issue with a return, it wasn’t updated on the system and refunded even though it was a while ago. I spoke to Sammy they were great help and resolved my problem for me very quick I didn’t even have to try! I appreciate this fast response and happy that the issue is now resolved ❤️
5 November 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the refund process again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had trouble with receiving a wrong…
I had trouble with receiving a wrong item. I returned the item but when the correct item got sent out to me it was sadly too big and I struggled to return it! That's so frustraitng! But thanks to Amber they sent me the return label so helped me out a great deal! Finally I got the item fits me.
10 November 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the wrong item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ivy has been so helpful in chasing up a…
Ivy has been so helpful in chasing up a lost parcel with Yodel. Unfortunately not a lot we can do other than wait but I know this isn't KM or Yodel's fault.
Customer service is kind, polite, quick and extremely helpful (even discussing refunds, returns etc) and it's not an automated message with the response having details I'd mentioned about needing the item for Thanksgiving.
10 November 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the lost item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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