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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick responses and effective assistance with various issues. The selection of games is also frequently commended, with consumers enjoying the variety and quality available on the platform. However, some customers also noted issues with the withdrawal process, describing it as lengthy and sometimes requiring repeated verification. There were occasional mentions of difficulties in receiving payouts, with some customers experiencing delays or needing to follow up on their requests. Additionally, a few reviewers expressed concerns about changes to withdrawal methods and associated fees, as well as a perceived decrease in winning opportunities or bonus availability.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers found the site easy to use, with... See more

Payment

Clients share ambiguous opinions on payment. While some customers report reliable payment processing and fast... See more

Customer service

People report positive experiences with customer service. Many customers describe the support agents as... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and politeness... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the wide range of games, free... See more

Based on these reviews

Rated 4 out of 5 stars

I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more

Company replied

Rated 4 out of 5 stars

I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more

Company replied

Rated 4 out of 5 stars

I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more

Company replied

Rated 4 out of 5 stars

Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

867 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service

28 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hello Christina,

Thank you for your kind review again! We’re delighted to see you around!

Best regards,
KatanaSpin Team

Rated 4 out of 5 stars

Ok not toobad

21 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi there, Art!

Thank you for the review! Not so bad indeed, we will continue to improve and provide excellent services!

Thanks for the trust and see you around!

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Amazing game and it pays out not like…

Amazing game and it pays out not like these fake websites

20 August 2024
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi Will!

Thank you for your praise of our services and games! We are very happy that you like what you have experienced!

Stay around and have many great wins.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Great games and good spins easy to get…

Great games and good spins easy to get support from customer service

20 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hey Lorna,

Thank you for the support and praise in your comment and for the time to write a comment!

We are extremely happy to hear out services were amazing and you enjoyed the games we offer.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

I really enjoy this casino the support…

I really enjoy this casino the support staff are lovely and it doesn’t feel unfair some others do.

Billy Harvie

15 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Billy,

We appreciate your kind words, thanks for the support you have shown us!

Our customer support is doing their best, thanks you for the recognition as it means a lot to us!

Best regards,
KatanaSpin Team

Rated 4 out of 5 stars

Good customer service josh

Good customer service josh

15 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi there!

Thanks for the review and the support!

We are very happy to hear of our support team's outstanding performance! Good job to Josh as well who helped you a lot and was the avatar of professionalism.

Thanks for playing and see you very soon!

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

CHARLATANS. THIEVES. SCUMBAGS!!!

**** BEWARE. BEWARE ****
*** UPDATE 10/09/2025 ***

HALLELUJAH.
With the HELP of VERONIKA from CASINO GURU. I eventually got My Money, or at Least. Most of it.
This was after another 3wks of giving them REPEATED INFORMATION.
Over, and Over I Banged My head against a Brick Wall, but they RELENTLESSLY IGNORED My Requests for Payment.

Then when they Confirmed to Me that they were Delighted to pay Me My WINNINGS they Informed Me that My DEBIT CARD WASN'T NEEDED AS PROOF OF IDENTIFICATION. AT ALL ( TO SAY I WAS FUMING, IS AN UNDERSTATEMENT AAARRRGGGHHHH 😤 ).
And then to Put the icing on TOP of the Cake. They Asked Me to REMOVE MY TRUST PILOT REVIEW. " WOW " THE BARE FACED CHEEK OF IT. I SOON GAVE THEM AN ANSWER.

SO. TO END THIS SAGA.
I WOULD JUST LIKE TO THANK TRUST PILOT. VERONIKA. CASINO GURU. AND ABBIE MY CARER, FOR SAVING MY LIFE.

SO. PLEASE. FOR YOUR OWN SANITY
AVOID THIS COMPANY.
THEY ARE TRULY ABYSMAL.
TAKE CARE. AND BE SAFE EVERYONE ❤️ 🙏😊💯.

*** BEWARE. BEWARE ***
*** UPDATE 30/08/2025 ***

WELL. WELL.
I FELL FOR THEIR REPLY.
THINKING THAT THEY WANTED TOO HELP ME SORT THIS MESS OUT.
BUT NO. THEY JUST KEEP ASKING ME FOR MORE AND MORE INFORMATION.
INFORMATION THAT I HAVE CONTINUOUSLY SENT TO THEM.
THIS HAS ME ON THE EDGE AGAIN. AS IT'S HOPELESS DEALING WITH KATANASPIN. MORE LIKE POLITICAL SPIN. THE SPIN USED TO COVER PLOP..
THIS COMPANY IS A DISGRACE.
*** BEWARE BEWARE ***

Hi Folks. 17/08/2025. Just an " UPDATE ". I DID take some tablets, but My Carer Found Me, and STOPPED Me.
I CAN'T BELIEVE that I LET these " SCUMBAGS " Get to Me SO MUCH.
I am Still Waiting to be PAID OUT, and I'm STRUGGLING to get the information that they ARE DEMANDING, but I WILL Keep on at this Excuse of a COMPANY.
This SCUMMY COMPANY Tried to get this Review taken DOWN by THREATENING MYSELF. AND TRUST PILOT, that the Review was DEFAMATORY.
WELL A MASSIVE SHOUT OUT TO TRUST PILOT, THAT THEY RULED THIS OUT.
SO PLEASED THAT PEOPLE HAVE A REAL PLATFORM TO AIR PROPER REVIEWS THAT HOLD THESE " SCUMMY COMPANIES " TO TASK.
THANKS AGAIN TRUST PILOT. ❤️ 🙏😄.

Hi Folks. Well. If you Read My Review Title, then I CAN ASSURE you that is being VERY POLITE.
I Have a GAMBLING ADDICTION, and opened an Account with these THIEVES. Months AGO.
I HAVE DEPOSITED Thousands, Upon Thousands of Pounds, and they HAVE TAKEN it WITHOUT CONFIRMING THAT I AM WHO I SAY I AM. Or if it's Even My Account.
But as Soon as I WIN, and TRY to WITHDRAW it.
THEY WANT EVERY SINGLE DETAIL FROM MY BANK DETAILS. FULL NAME. BANK STATEMENTS. LAST DEPOSIT. ETC ETC. INCLUDING MY INSIDE LEG MEASUREMENTS. AND TO NAME EVERY PET I'VE EVER OWNED. I JEST ON THE LAST PART. BUT WHAT HOOPS THEY MAKE YOU JUMP THROUGH ARE RIDICULOUS.
I WANTED TO WITHDRAW £195. and they Said a Copy of My Driving Licence would Suffice.
SO
I Got PAID the £195 into My bank account. Yipeeeee.
Fortunately. I Won Again, and WITHDREW MORE MONEY ( 3 DIFFERENT AMOUNTS ), ON THE SAME DAY THAT THEY PAID THE £195 ABOVE. WITH JUST MY DRIVERS LICENCE.
BUT TO MY UTTER SHOCK 😲.
THEY RETURNED THE 3 PAYMENTS TO MY GAMBLING BALANCE. DEMANDING THAT I GIVE THEM ALL THIS INFORMATION SO THAT THEY CAN ASCERTAIN THAT IT IS MY BANK ACCOUNT ( EVEN THOUGH THE FACT THAT THEY PAID THE ABOVE AMOUNT INTO THE ACCOUNT THAT THEY HAVE TAKEN MONEY FROM FOR MONTHS AND MONTHS. WHICH IS CLEARLY MY BANK ACCOUNT ).
I SUPPLIED THEM WITH MY BANK CARD. STATEMENT. BRAIN INJURY CARD. MENTAL HEALTH LETTER. NAME. D.O.B. ADDRESS. POST CODE ETC ETC ETC ETC ETC ETC ETC ETC.
I COULD GO ON, BUT THESE PEOPLE HAVE PUSHED ME OVER THE EDGE.
I HAVE BEEN HANGING ON AFTER TAKEN 2 OVERDOSES SO FAR THIS YEAR. AND WHILST I THOUGHT THERE WOULDN'T BE ANY PROBLEMS. SEEING AS THEY'D ALREADY PAID OUT.
I WAS BUZZING. AND PLANNED TO GO SEE MY GRANDKIDS WHOM I HAVEN'T SEEN SINCE OCTOBER.
SO. TO HAVE MY HOPES DASHED AGAIN. AND HAVING NO OTHER WAY OF PROVIDING THEIR RIDICULOUS DEMANDS.
THIS HAS DONE FOR ME.
THE LAST NAIL IN MY COFFIN.
I HOPE THAT THIS REVIEW IS ALSO TAKEN AS MY SUICIDE NOTE. AND THAT THIS SCAMMING. SCUMBAG COMPANY.
DON'T GET ALLOWED TO CARRY ON PERSECUTING PEOPLE WHO HAVE THE MISFORTUNE OF USING THEIR WEBSITE.
BE SAFE EVERYONE 🙏 ❤️ ☺️ .
PLEASE AVOID THIS COMPANY LIKE THE PLAGUE. ALTHOUGH THAT'S NOT BEING FAIR TO THE PLAGUE.
THIS IS 100% REAL. HONEST. AND ME RELUCTANTLY BEING FAIR.
THANKS ❤️ 😊.

13 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Player,

Thank you for sharing your review with us. We’re truly sorry for any inconvenience you’ve experienced so far.

It looks like there has already been some progress with your case. To move things forward smoothly, please reach out to our support team via the original email we sent you and provide the requested information. Once we receive it, we’ll be able to assist you further and resolve the matter as quickly as possible.

We sincerely appreciate your patience and understanding, and we’ll do our best to make this right for you.

Best regards,
Katanaspin Team

Rated 1 out of 5 stars

It states in the terms and conditions…

It states in the terms and conditions that people from the UK are not allowed to open accounts and play real money games.
As GB is part of the UK, it's strange that so many people from GB are giving five star reviews for this website when they are banned from opening an account.

11 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Rob,

We’re sorry to hear that your experience with our website didn’t meet your expectations. Providing a positive experience for our players is always a priority, and we continually strive to improve in every aspect.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

The games I play are fair and have a…

The games I play are fair and have a good rtp, the customer service is quick and helpful

9 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hey there Brad!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

My review

I found the agent really polite and helpful he helped me complete my request with ease

8 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi there Lucy,

Thank you for the praise of your agents, we are glad to hear they are doing well and we are performing up to your high standards.

Best regards and good luck,
KatanaSpin Team

Rated 5 out of 5 stars

Memo casino support agent

Hi my name is Taylor Newson. Serenity The support agent who I spoke to dealt with my problem and was very polite, it’s nice to know you can speak to people on the app or browser for help.

8 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi Taylor,

Thank you so much for your kind words! We’re delighted to hear that Serenity was able to assist you politely and efficiently. It’s great to know you appreciate being able to reach our team easily through the app or browser whenever you need help. Your satisfaction is our priority, and we look forward to providing you with the same great service in the future.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Great service

Great service
Great service can't fault them lol

6 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Mr Hussain!

Your kind words mean the world to us - thank you for your fantastic review!

We hope to see you around then and get you to experience even more great moments with us!

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Great casino

Interesting and engaging. Great support as well

4 August 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hi there Philip!

Thanks for the support, it means a lot!

May we continue to be so, thank you for the feedback and for showing your support.

Best regards,
KatanaSpin Team

Rated 1 out of 5 stars

Katanaspin

So after having a bad gambling problem I found this site after being banned on most others. I had a £50 per day max deposit limit. This seemed to banish after a couple of months I even tried self exclude which didn't register either now after a few more months of spending most my wages every week. Katanaspin has robbed me of everything I know it's my fault gambling but there should be consequences for these sites letting people gamble what they want when having a limitnl seems to vanish after a little while. I will be using all platforms to warn people of katanaspin

An update to the situation, i have received an email off katanaspin telling me my account is now closed. so after taking all my money when I had a £50 deposit limited applied thus is ehat they have done. Again I'll continue on all platforms regarding katanaspin.

I've now tried to see if I could re open an account. It now says I cannot open an account as it now says they do.not accept registrations from my location. So they let me open an account spend thousands. The site is a scam please dont use this gamblimg site

30 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Shaun,

We’re sorry to hear about your situation, and thank you for providing your contact information.

After reviewing your account, we did not find any irregularities on our end. However, due to the serious nature of your statement, we have taken immediate action and closed your account. Please be reminded that we operate in accordance with our Terms and Conditions—readily available on our website.

We appreciate your attention to this matter and sincerely wish you all the best.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick responses

29 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Patrick!

Thank you for spreading the word! We are happy to know that we are doing one of the most important things right.

It is important for us to treat our players with respect, reply fast and get them going and support them through their journey in the casino.

Best regards,
Katanaspin Team

Rated 5 out of 5 stars

Great bonuses

Great bonuses, helpful customer service!
Awesome wins paid full into bank account!
Absolutely recommend 👌

29 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Roxanne!

Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Belting website

My experience wit this site has been extraordinary it’s easy to win money and it’s even easier to withdraw it with no messing and no waiting

27 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hey Dave!

Thank you for your fantastic review! We’re delighted to know you had a great time. It has been a pleasure to provide excellent services to you!

Best regards,
KatanaSpin Team

Rated 5 out of 5 stars

Best online casino around

Best online casino around! Best jackpots and bonuses!!!

26 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hey there! 💥

Thanks so much for the awesome feedback! We’re thrilled to hear you’re loving the jackpots and bonuses — that’s what we’re here for! 🎰💸

Keep spinning and good luck! 🍀

Best regards,
KatanaSpin Team 🥷💫

Rated 5 out of 5 stars

Great casino brings me Joy everytime I play on it

Great Casino Good Customer Service veey polite. Allways quick if need agent. Constantly given Treats away Telegram allways got some good giveaways. Hit few times nothing major yet. But entertainment is Great.

Thank you 😊

26 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Hey Eski!

Thank you so much for the detailed and positive feedback! We're really glad to hear you've had such a great experience with our support team.🎉

We hope your next hit is a big one — and until then, we’re here to keep the entertainment going strong! 🎰🔥

Best regards,
KatanaSpin Team 💥

Rated 5 out of 5 stars

Great site to be on the staff are great…

Great site to be on the staff are great very respectful and responsive

23 July 2025
Unprompted review
Katanaspin logo

Reply from Katanaspin

Dear Player,

Thank you so much for your kind words! We're delighted to hear that you enjoy our site and appreciate our team's respect and responsiveness. We look forward to continuing to provide you with the best experience possible.

Best regards,
Katanaspin Team

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