Best online casino I have used live chat and customer service is the best I have come across. And there very good with deposit limits and responsible gambling.
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See what reviewers are saying
Great Casino Good Customer Service veey polite. Allways quick if need agent. Constantly given Treats away Telegram allways got some good giveaways. Hit few times nothing major yet. But entertainmen... See more
Company replied
Never used the website, but I registered. Went in today to view verification process ...couldn't find it and then received a message that the account in closed. Couldn't understand why as I didn't... See more
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Fast response from live chat and happy to help me get free spins. Easy account verification and payout very happy with site
Company replied
You should know
3.9
Great
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't tell a lot of about this Casino…
I can't tell a lot of about this Casino because Im new but Katanaspin have very nice and quick customer service. There is a lot of Bonuses with deposit. Let's go and see how good it is.
19 April 2026
Unprompted review
Reply from Katanaspin
Hello!
Thank you for your support, and welcome to our casino!
May you enjoy your stay and share even more good news in the future.
Wishing you big wins and best regards,
Katanaspin Team
Reply from Katanaspin
Hello!
We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
Lovely customer experience
Lovely customer experience. Friendly and reliable.
18 April 2026
Unprompted review
Reply from Katanaspin
Hello dear Chad!
Thank you for your support, we are pleased to know we have performed well and that our support team is efficient, friendly and reliable!
Best regards,
Katanaspin Team
Such lovely staff and such quick…
Such lovely staff and such quick service! Always solved every issue. Lots of free spins too!
17 April 2026
Unprompted review
Reply from Katanaspin
Hello Lou!
We are pleased to hear you praise our support team as well so highly! Thank you for joining us and for choosing us as your online entertainment provider!
Best regards,
Katanaspin Team
Fantastic service enquires resolved…
Fantastic service enquires resolved very quickly I would highly recommend
17 April 2026
Unprompted review
Reply from Katanaspin
Hello Rebecca!
Thank you for commenting and supporting us!
We wish you all the best and many great moments with our platform. Thank you for your time!
Katanaspin Team
Reply from Katanaspin
Hi!
We love you as well! Thank you for commenting and supporting us!
We wish you all the best and many great moments with our platform. Thank you for your time!
Katanaspin Team
Very helped full agent kelvin helps…
Very helped full agent kelvin helps with everything
15 April 2026
Unprompted review
Reply from Katanaspin
Hi Robert!
Such good feedback, thank you for the acknowledgement! We will make sure to pass on the praise.
Best regards and thank you for commenting!
Katanaspin Team
Reply from Katanaspin
Hello Shaun!
Thank you for your kind review, we are glad to have provided great experience with our games. Wishing you wins and enjoyment, please take care!
Best regards,
Katanaspin Team
Avoid this company—they take your…
Avoid this company—they take your deposit, close your account, and trap your money. Then they put you through a frustrating process to get it back, demanding documents that are difficult or impossible to access. Apparently a bank statement showing the transaction isn't good enough proof 😡
31 January 2026
Don’t allow you to withdraw
Don’t allow you to withdraw
I would strongly advise others to avoid this website.
I initially deposited £20 and attempted to withdraw my balance, only to be told that the minimum withdrawal amount was £100. As a result, I deposited an additional £80 to meet this requirement.
However, after doing so, I was then informed that I could not withdraw my own money unless I met a wagering requirement of nearly £300. This condition was not clearly explained at the point of deposit, and I did not knowingly agree to any requirement that applied to my own funds.
From my understanding, wagering requirements should only apply to bonus funds, not a user’s actual deposited money. Despite having over £100 in my account, I have effectively been prevented from accessing it unless I continue gambling.
The payment was also processed through a third-party gateway rather than directly to the website, which raises further concerns about transparency and regulation.
Overall, this experience has been very concerning. The terms appear misleading, and I would urge others to be extremely cautious before depositing any money on this platform.
11 April 2026
Unprompted review
Reply from Katanaspin
Hello Amelia!
Thank you for your kind review, we are also happy with the review!
We appreciate you and hope to see you around, have a great win and time!
Best regards,
Katanaspin Team
Reply from Katanaspin
Hello Tazmin!
Thank you for your kind review!
We love to hear it! Your feedback and interaction with us do help us improve quite a lot. Have fun!
Best regards,
Katanaspin Team
This website is an absolute joke
This website is an absolute joke.
Being a gambler, they dont give you bonuses, you NEVER win! They are shit customer service. AVOID!
9 April 2026
Unprompted review
Great experience
Great experience , great wins and so entertaining, well recommended
8 April 2026
Unprompted review
Reply from Katanaspin
Hello Adela!
We are so glad to hit all those marks! Thank you for the kind review and warm words.
Hopefully we can see you around, take care and enjoy our services!
Best regards,
Katanaspin Team
You win just as much as you deposited…
You win just as much as you deposited just knowing when to stop,and the team are always there to help
7 April 2026
Unprompted review
Reply from Katanaspin
Hello Craig!
Thank you for your thoughtful feedback! We’re glad to hear that you’re enjoying the platform and that you’ve found a good balance with your play. It’s also wonderful to know that our team is always there to assist you when needed. Your kind words motivate us to keep providing helpful support and a fun, reliable gaming experience for everyone!
Best regards,
KatanaSpin Team
The website is easy to use and the…
The website is easy to use and the agents were very helpful, patient and professional when dealing with any issues and questions
6 April 2026
Unprompted review
Reply from Katanaspin
Hello Neil!
Thank you for your fantastic feedback! We’re delighted to hear that you find the website easy to use and that our agents provided helpful, patient, and professional support. Ensuring a smooth and positive experience for our users is always our priority, and it’s wonderful to know that our team made a positive impact on your experience. We look forward to continuing to provide you with excellent service and enjoyable gameplay!
Best regards,
KatanaSpin Team
I have been trying to contact customer…
I have been trying to contact customer services to no avail. Chatbot says contact them but no contact number showing. Have sent 2 emails, both come back undelivered !!!
5 April 2026
Unprompted review
Reply from Katanaspin
Hi Julie,
We are sorry to hear that and would encourage you to mail us with subject Trustpilot, as we had contacted you as well but unfortunately we did not receive any reply. Please contact us from your registered email.
We are always here to help and will be there to assist you and make the process smoother for you.
Best regards,
Katanaspin Team
Dont play this shit i deposit 40£ i…
Dont play this shit i deposit 40£ i win 2 times 50£ is dont let u to take out have minimum 100 cash out .. is bigger scam dont try
5 April 2026
Unprompted review
Reply from Katanaspin
Hello Michelle!
Thank you for your great feedback! We’re thrilled to hear that you’re satisfied with the fast withdrawal times. Providing a smooth and efficient payout experience is very important to us, and it’s wonderful to know it’s making a positive difference in your experience. We hope every transaction continues to be just as quick and hassle-free!
Best regards,
KatanaSpin Team
I deposited 50 pounds 2 hours ago and…
I deposited 50 pounds 2 hours ago and still not showing
5 April 2026
Unprompted review
Reply from Katanaspin
Hello!
We regret that your time on our website didn’t go as expected.
We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist, as no proper contact information was provided upon request.
Best regards,
KatanaSpin Team
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