E&G products Limited  Reviews 

141
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Bought Karlsten’s bed bug killer spray and was really pleased with the customer service. It makes a difference dealing with a company that looks after its customers. A positive experience overall—than... See more

Rated 5 out of 5 stars

First time application to the roof stopped all pigeons for 24 hours! Then a couple of die hard pigeons landed on ridge after that where no bird spray applied. Completely shocked at the impact especi... See more

Rated 3 out of 5 stars

The peppermint spray is useful to me to keep spiders away without killing them but the delivery uses Amazon who are hopeless here. They delivered it to the wrong address and they have no method of co... See more

Rated 1 out of 5 stars

Ordered Karsten Fly Freeze Spray direct from Company and delivered on time, absolutely no issue with company. Unfortunately I found the product Not to be at all effective, at best the spray ble... See more

Company replied

Company details

  1. Pest Control Service

Written by the company

Pest control service, Rodent control and animal control , insect control providing insecticides and all pest control product formulations


Contact info

4.1

Great

TrustScore 4 out of 5

141 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(141)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wasp spray was good

Wasp spray was good , 5 metre range was great to stand at the distance .. delivered next day . Been using Karlsten for a long time .can get hold of them on the phone anytime with no automated things

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Karlsten

Bought Karlsten’s bed bug killer spray and was really pleased with the customer service. It makes a difference dealing with a company that looks after its customers. A positive experience overall—thank you to the team!

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful to deal with

Awful to deal with!
Stupidly bought wasp killer through B&Q not realising it’s not B&Q you deal with. Advertised as next day delivery receipt even says a specific delivery day didn’t come hadn’t heard anything so contacted with no reply. B&Q emailed to cancel order as wasn’t even dispatched when it should of been delivered. Ignored email and dispatched followed tracking said it was delivered when it wasn’t. Tried contacting courier who said they couldn’t do anything and to contact sender who still hadn’t responded to myself or the B&Q email id been copied into.I Messaged again to say I hadn’t recieved the item despite tracking showing delivered previous day. I got a rude email back saying it had been delivered and handed to me (which it hasn’t) and they “don’t appreciate false claims of non-delivery.” Which it isn’t! They also now claim the original tracking number isn’t the right one and sent another tracking number. Communication and customer service is awful! Will have to take up with my bank.
Can’t review the product AS IT WASN’T DELIVERED

Edited as I can’t respond to what they’ve put wish I could add screenshots of the emails. The product should of been delivered Monday they are claiming it was delivered Wednesday. They were emailed Monday with no reply until Wednesday after they claim it was delivered then rude emails! Emails contradict each other one saying they have photo evidence next saying they will get it from Amazon if they have it. If you look at the tracking it was dispatched AFTER the cancellation email. It was cancelled due to not being able to deliver on time.

26 August 2026
Unprompted review
E&G products Limited  logo

Reply from E&G products Limited

Hi Susan,

A full refund has already been issued, as you requested after we offered you a refund or replacement.

Your order had already been picked and packed when your cancellation request arrived, although we acknowledge it was running behind the expected delivery schedule.

Amazon Shipping’s corrected tracking records delivery to a household member. We recognise that you dispute receiving the parcel, and we have opened cases with both the courier and B&Q Marketplace to investigate the discrepancy to show photograph of delivery and driver GPS with notes

We have refunded you without waiting for that investigation to conclude. We will continue handling the delivery enquiries through your existing B&Q conversation.

Kind regards,
Ryan
E&G Products Limited

Rated 4 out of 5 stars

Order received…

Despite a slow start the company came through and delivered what I ordered and the product works as advertised, I would use this company again.

11 August 2026
E&G products Limited  logo

Reply from E&G products Limited

Hi Andrew i deeply apologise with the delay on your order . For the inconvenience of the late order i have issued a full refund and sent the item for delivery in the next few days. best regards. Karlsten

Rated 1 out of 5 stars

Karsten Fly Freeze Spray

Ordered Karsten Fly Freeze Spray direct from Company and delivered on time, absolutely no issue with company.

Unfortunately I found the product Not to be at all effective, at best the spray blew the fly off course, it is not a product I will purchase again.

I really appreciate that the company has replied positively, I am not able to return the spray as it's already been disposed of, but thank you for the offer👍

24 July 2026
Unprompted review
E&G products Limited  logo

Reply from E&G products Limited

Hi I'm sorry the product has not been effective. This item is a non chemical route and not always as strong. Please contact me for a return. best regards

Rated 3 out of 5 stars

Peppermint spray is useful

The peppermint spray is useful to me to keep spiders away without killing them but the delivery uses Amazon who are hopeless here. They delivered it to the wrong address and they have no method of contacting them. Also their delivery window is 4 hours -far too long.

7 June 2026
Rated 5 out of 5 stars

Good product

The anti rodent spray seems very effective so far. The smell is not unpleasant too. Fingers crossed that the mice don't come back into my engine

19 March 2026
Rated 4 out of 5 stars

It was very good.

It was very good.. I request specific delivery detail, that you seem to think speed was imperitave..Whereas I wanted ,'Home delivery even if I waited 4-5 days.'
It did arrive very quickly but the variant of reques twas of concern.
Thank you kindly...Mr Tidey

25 September 2025

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