karenmillen.co.uk Reviews 

Sadly I’ve just read the reviews. Trying to return item that doesn’t fit but returns portal does not let me go through procedure even tho it can see what I bought and that I want to return it. I’ve exchanged so many emails now and attached screenshots of where it fails but they tell me they can’t see them. It’s ghastly - will never buy from them again

I have 2 refund vouchers over £300, but can't redeem the vouchers without the PINs, I emailed and post to the head office but no help. I am going to write to Financial Ombudsman Service to ask for help.
This is terrible.

KM issued me vouchers that didn’t work because they had no PIN, then reduced their value without explanation. I’ve been promised three times that corrected vouchers would arrive within 48 hours—nothing has been sent. A week later, I’m still waiting while the expiry date runs down.

The lack of accountability, transparency, and basic follow‑through is extremely disappointing. This has seriously damaged my trust in KM.

Karen millen offers a refund with a gift card but it is a cynical trap. The cards lack pin numbers so are useless at check out. Whatsapp AI agents lie to you for weeks that the situation has been resolved when it has not. I have £200 in unuseable refunds from recent orders. This is a shameless scam from a well known retail group. It is theft.

I placed an order with Karen Millen a couple of months ago and returned a number of items. I didn't consciously request a refund by gift voucher but somehow that was what I received. I can only assume they have changed their default refund to gift vouchers and buyers have to change it. I contacted them immediately and advised this wasn't the method I would like. They rejected my request and I was stuck with the voucher which came with an expiry date. A month later I purchased more items using the vouchers value and paid the rest on my card. I returned one item and made sure I ticked original payment method. But another voucher arrived despite me using the whole amount and it retained the original expiry date. I then tried to use the voucher but couldn't as it was requesting a PIN number that hadn't been supplied. At this stage I raised a formal complaint, and the response was defensive, and extremely un helpful, and still no PIN number. I have used this company for decades especially when it used to be a quality retailer, now it is a cheap company with cheap customer service. Just don't waste your money!!

It appears that Karen Millen are not proactively issuing refunds, relying on customers to follow up if they notice. I have been chasing a refund since February 2025, and a second item from a purchase made in August 2025 has also still not been refunded.

Karen Millen has refused to issue a refund and instead repeatedly promised gift vouchers that never arrive or don’t work. I’ve sent over 10 emails with no response and 50+ WhatsApp messages, all of which are polite apologies saying the issue will be resolved — but nothing ever happens.

I’ve been sent vouchers that don’t work, promised replacements that never come, and then completely ignored. It’s been exhausting and incredibly frustrating trying to get money back that I’m entitled to.

Beware of buying from this site. If you need a refund, be prepared for delays, broken promises, and no real customer support.

They sent me a faulty dress. Part of the fabric was torn, and one of the tags was not securely attached. It seemed like the dress was a worn or previously used item.

I have now spent over a week trying to return the item.

The company acknowledged that the dress was defective and confirmed that I should not be required to pay for the return. They assured me that a returns label would be provided. Despite this, after numerous follow-ups, I have still not received the promised label. Instead, I have repeatedly been sent links that require me to pay for the return.

This has been an extremely frustrating experience. The product quality is unacceptable and the level of customer service has been equally poor.

If I could put zero stars I would. I have problems in returning my items and have contacted customer service via WhatsApp and get AI who has not answered my question . I then contacted customer service via email but Jae got no answer. I have 3 items to return which I cannot return at the moment as I need a return label issued. There is no customer service number to call, the whole process is unbelievable . Never thought such a company should be able to operate like this in the UK. The quality have gone down terribly, last time I ordered from them (a year ago) the quality was much better . Do not buy from them, it’s not worth the hassle. Will be raising a case through my credit card and will definitely delete their app.

Absolutely terrible returns process, return order received by them 19th december, contacted them numerous times, finally got an email to say i would receive 24th january. Still no refund and no reply to my emails. Shocking.

Terrible! Wish I'd read reviews first.

I have had returns, the quality of product was poor and was not as advertised.

I made 2 returns last week and have the receipts from the post office as proof of returned items but no communication as to acknowledgement of the said returns
So up until now I have no idea whether I will receive any refund .

Very poor customer service that reflects badly on the company as a whole. The agent was lazy, gave short and dismissive responses, and made no genuine effort to help or resolve the issue.

Unfortunately, this attitude mirrors the brand itself — overpriced clothing that is cheaply made and does not justify the cost. When you combine poor quality with uninterested customer service, it’s hard to see what customers are actually paying for.

Due to the lack of support, the situation ended with me requesting a refund.

Absolutely appalling customer service made a complaint no response no refund they should not be allowed to trade. I will be taking matters all the way.

This is definitely the end of karen millen brand. I just hope I can retrieve my money. The portal to return doesn't work. The customer service doesn't reply.

SHOCKING !!! Customer service My coat was delivered by Evri and left on my doorstep and was stolen . I had a swap and protect that I paid for when placing the order . I’ve spent five days constantly sending messages and emails to their customers service .. because the portal form isn’t submitting . To constantly getting reply’s from AI . I will now be doing a charge back via my bank . Never will I order from them again just shocking .

Tried to use return portal doesn’t work tried customer service asked the same question over and over same unhelpful response waited hours for reply and still no help
Customer service is diabolical

I received a refund for some 'petite trousers' which were actually the right length for my partner, who is 6'3". I eventually got this processed and foolishly asked for credit, rather than a cash refund (which, by the way, means a reduction in the refund: surely illegal?)

After negotiating a new system whereby you need a pin number to spend your credit, I took a chance on a winter coat which was reduced. With my credit, this came to £68.

This is one of the biggest coats I've ever seen. I ordered a size 10; it has a 44" waist. The sleeves are over my hands, the coat is nearly on the floor and rather than feeling ready for the colder days, I look like the Artful Dodger.

Why petite women get treated like this with huge, inappropriately long or wide items when we pay the same money is a travesty.

Needless to say, the coat will be going back (at which point I'll get stung again), I will take what I can as a cash refund and then never order from this company again.

I would give zero if I could. I bought two items from them. I want to return them but they insist I have chosen a gift card instead of a cash refund. I never knowingly chose that and they say I can’t change it now.

I made an order but it wasn't as it appeared in the picture so I returned the item and was given a gift card. But the gift card does not work, and the website asks for a PIN code which was not included. I have tried contacting customer services but no response