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Kappersmerken.nl Reviews 353

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TrustScore 4.5 out of 5

4.4

Cosmetic Products Manufacturer
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Company details

  1. Cosmetic Products Manufacturer

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4.4

Excellent

TrustScore 4.5 out of 5

353 reviews

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Rated 1 out of 5 stars

250 ml - 500 ml hair lotion bottle…

I ordered a 500 ml hair lotion bottle and paid for it, but got a 250 ml bottle.

6 February 2025
Unprompted review
Kappersmerken.nl logo

Reply from Kappersmerken.nl

Beste Rogier,
onze oprechte excuses dat dit nog steeds een punt van zorg is. We willen dit graag netjes voor u oplossen en hebben u drie dagen geleden een bericht gestuurd met een oplossing. Zou u ons een e-mail willen sturen op hallo@kappersmerken.nl, zodat we dit direct voor u kunnen regelen?

Met vriendelijke groet,
Vanessa
Kappersmerken.nl

Rated 1 out of 5 stars

lacking communication

My experience with this company is somewhat peculiar. In October 2021 I e-mail the company when I wonder about one of their products (Actigener lotion spray) which was completely discolored / contaminated. At first, it seemed like my complaint was being taken pretty seriously. I had to send pictures of the product, which I did. The pictures clearly shocked. I was asked not to use the discolored product, which of course I did not dare to do either. I am then asked if I receive their e-mails at all, which of course I have done, otherwise I can not answer them. Thats it. Since November 8, 2021, I have never heard from the company again. In my opinion, a somewhat strange and deficient follow-up.

5 January 2022
Unprompted review
Kappersmerken.nl logo

Reply from Kappersmerken.nl

Hello, good that we get in contact in this way. The email conversation was not smooth because as you know we got errors when we send you emails, but you received them (most of the time), sometime we did not get yours. We got a lot of contact about this product because we are very curious what was going on and you was the first/only one! We have a surpricebox with products for you standby since the first email to replace this single product because we feel sorry for you without any debt for us. But because we love service. After double checking the shipment details with an email we (also) heard nothing back. We have tried it twice. Please send me your contact details with the same but hopefully another email address to hallo@ kappersmerken.nl. Thanks in advance!

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