Kappersmagazijn Reviews 57

I contacted the seller to request a return for the items I purchased, as there were no clear instructions on the website about how to initiate the refund process. This seemed to be the only way to proceed. So far, I’ve only received a response asking why I wanted to return the items, which I answered, but I haven’t heard from them since. I also tried calling their customer service line, but the number listed on the website doesn’t work. I highly recommend avoiding this website unless you are 100% certain you’ll keep the product you ordered and trust that you’ll receive an original item. This company seems quite shady.

I ordered two products and recieved only one (and get also invoice for 3 pieces) dont understand what happend so I wrote email, Instagram message and try to call also multiple times. Till now I have no any response and no refund for product that I payed but didnt recieve.
My order number 1000065081
Hope they will get it solved

I had a bad experience with this company. 1) The product I received from them seems to be tampered with. What I bought is a box of Olaplex Traveling Stylist Kit. The reason I suspect its authenticity is because the QR codes on the product packaging were deliberately and manually removed. Not willing to take the risk of using a fake product so I decided to return it. And now it comes the second prolem. 2) you cannot just return a product to them by bring it to a post center. They have to arrange a pick-up to collect the package at your place on a certain day. And they cannot tell you when the package will be picked up. So you have to stay at your place on that day. After a few back and forth emails and coordinating and a lot of waiting, the product is finally picked up. And now it comes to the third problem. 3) The money is still not returned after 2 weeks since the product was picked-up. And they have not yet answered my email sent a few days ago about the refound.

PS: Three days later after posting the above text on Trustpilot, I got a call from them. They expained the product is the same as the original one although the packaging is not the same. I received the refound on the same day they called.

Ordered goods (pomade) turned out to be slightly off, so without any discussion (only sent in a picture of the goods) the total order amount was refunded - no questions asked!