Now What? Please help
Apparently It got raided by authorities or something like that, I have made 2 orders, the first one was a success.... the second one is supposed to arrive next week, now what?
21 May 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Kaos Labs is a research-focused laboratory supplier providing peptide-related materials, laboratory services, quality documentation, and professional order support. We work with customers looking for clear product information, careful handling, and a transparent purchasing experience. Our focus is on research-use materials, quality-led processes, tracked order updates, and responsive customer service. Kaos Labs is committed to building trust through clear communication, documented quality standards, and professional support before, during, and after each order.
Contact info
Norway
- kaoslabs.eu
2.3
Poor
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seems to be a scam
Seems to be a scam.
Ordered and payed 18 days ago.
Not even a tracking number so far and since yesterday the website is down.
20 June 2026
Unprompted review
Be careful out there
Their website was shut down this morning product never showed up.
19 June 2026
Unprompted review
It’s a scam once you send the money…
It’s a scam once you send the money products don’t come. The tracking numbers are fake. I lost money so you do not have to.
18 June 2026
Unprompted review
Fraudulent website
Fraudulent website. Do not order from this company you will never receive your product.
I do not wish to post my personal details or send them to the company. They will issue you a credit to use on their website because they don’t actually send any product. The “tracking number” they use does not track anywhere else but their website. Additionally, I ordered and it went to “customs delay” pretty quickly. This is how they work. You never receive the product. Any other website I have ever used provides a tracking number that can actually be tracked by the user. This is a scam and a good one. They got me.
Regarding the below this is simply untrue. I have ordered from many overseas companies and the tracking number always works. I don’t use TikTok and did not order from any other site but their website. This review is meant to help others so that they don’t fall for the same.
7 June 2026
Unprompted review
Reply from Kaoslabs
Dear Reviewer,
We are sorry to read your comments, but we are unable to verify this review as a genuine Kaos Labs order from the information provided.
You have chosen not to provide any order number, email address, shipment reference, or verifiable details that would allow us to identify and investigate the case. Without this information, we cannot confirm whether this review relates to an actual order placed through our official website.
We strongly reject the claim that Kaos Labs does not send products. Orders are processed, packed, dispatched, and tracked through our logistics system. In some cases, international shipments may experience customs or carrier delays, especially with research-use materials, but these cases are reviewed and handled through our resolution process.
Regarding tracking, our website displays the shipment status based on the logistics and carrier updates available to us. Some international routes use consolidated or carrier-partner tracking, meaning the public tracking visibility may differ from standard domestic carrier tracking.
If this is a genuine customer experience, we ask you again to contact us directly with your order number and checkout email so we can review the shipment and provide a clear resolution. If no verifiable order details are provided, we must treat this review as unverified and potentially misleading.
Kind regards,
Kaos Labs
Reply from Kaoslabs
Dear Joe,
We are sorry to read your review and would like to understand what happened.
We take this type of claim seriously, but we are unable to identify an order or support case from the information provided in the review. Please contact us directly through our support channel with your order number and the email address used at checkout so we can investigate this properly.
International shipments can occasionally experience customs or carrier-related delays, but we do not ignore unresolved orders. If there is a confirmed issue with a shipment, we review the case and work toward the appropriate resolution in line with our support and refund policy.
We would appreciate the opportunity to verify your case and help resolve it.
Kind regards,
Kaos Labs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.