Kanturo Eyewear Reviews 833

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute SCAM!! No correspondence at all. Ordered 4 months ago, Ripped everyone off and took the money. I have emailed countless amounts of times, through social media too and I’ve had nothing. To say... See more

Rated 5 out of 5 stars

I spend at least 10 hours a day looking at screens, I work in an office environment, have an active IG account, co-host on another IG page and enjoy some Netflix during down time. The Kanturo anti blu... See more

Rated 5 out of 5 stars

I've purchased 2 blue light eyeglasses, one for me and one for my brother because we both needed it as we use gadget most of the time, especially during our online classes and i must say that these ar... See more

Rated 3 out of 5 stars

Having purchased for here before and loving them, I purchased again. And like many others I didn’t receive any communication other than my confirmation email and them saying it’ll be delivered in abou... See more

Company details

  1. Health and Beauty Shop

Information provided by various external sources

Protect Your Eyes From Blue Light Glasses


Contact info

2.9

Average

TrustScore 3 out of 5

833 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good glasses, minor downside

These glasses arrived in a decent time frame and they came perfectly fine. So far they seem to work well and they feel nice and stable. They feel light and fold well. The downside is the case is very small and feels like your going to scratch them. I would recommend another case but it's a minor issue.

2 April 2021
Unprompted review
Rated 5 out of 5 stars

I love my new Kanturo glasses

I love my new Kanturo glasses. I didn´t know that they are also glasses with UV filters, so that´s great!

I think I don´t feel eye pain so much these days, so thank you for them!

Best regards from the Czech Republic!

26 March 2021
Unprompted review
Rated 1 out of 5 stars

Cheap glasses and rude support team

They deleted all of my comments on isntagram that i posted after they ignored me, left me on read instead of responding to my email or instagram message and blocked me when i posted this exact same comment i am posting here😠 the glasses are sooo cheap looking and are hurting my eyes, not worth even a dollar. I orderd two of the same style and they look totally different. Also unresponding and rude team, that instead of helping me with my problem like they should, they rather ignore and delete comments and messages! Would not recommend even to my worse enemy.

And no i will not change my review, because if I wouldnt write it you would still ignore me! I did get my money back for one of the glasses, but it took many bad reviews and comments before they decided to reach me back (am still blocked on the instagram page).

25 March 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Pia,

This is Giulia, from Kanturo.

I'm sorry to hear about your experience. Upon checking the records, I see all your emails have been replied to and your issue has been taken care of.

I apologize for the inconvenience and misunderstanding occurred while ordering from us. If you could update your review, that would be amazing.

Let me know if there is anything else I can assist with.

Kind regards

Rated 5 out of 5 stars

These are fantastic

These are fantastic, i suffer from headaches at work due to lighting. These glasses have helped so much. Really reasonably priced, fit great. So glad i got them. Definately reccommend you get some

23 March 2021
Unprompted review
Rated 5 out of 5 stars

Not only cute but so helpful...

These blue light glasses are not only super cute but they’ve saved my eyes and brain!! Helped me so much with headaches and screen fatigue, I wear them every day, and I always get compliments on them! :)

22 March 2021
Unprompted review
Rated 2 out of 5 stars

Do not order!!! Unless willing to wait over a month but glasses are good

I ordered these glasses hoping they would be here for some of my online experience. However after ordering and emailing the customer service ( which replied very quickly) they told me it would take 20 days and 12 more for delays due to covid. But here I am now over that time frame by nearly a week and Yunexpress giving me faulty updates for eg something happened on the 3/3 when today was only 2/3. I genuinely hope I get them as they have been "in the couriers van" for 5 days. Update!!! They finally came today after more delays. Love the glasses they are sturdy and came with a leather case and wipe. Update! The glasses are effective and help me with my eyes and headaches Glasses 10 process 1

9 March 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Norah

This is Giulia from Kanturo.

I'm sorry to hear about the delay occurred with your order. Unfortuntely, due to covid, things are slower all over the world.

Could you kindly edit the review and share the order number so I can double check whats going on?

I look forward to your reply

Best

Giulia

Rated 1 out of 5 stars

Order being shipped from China

Placed my order over a month ago and only last week is it being shipped from China! So only god knows how much longer it will take to get here. When I emailed them a few weeks back regarding the delay they said that their warehouse team were on their annual holidays - in China obviously. I believed this was an Irish company as the postal address is in Ireland - would not have ordered if I knew I was going to get an Aliexpress knockoff. Have posted this on their Instagram page and so did another girl but they keep deleting the comments which is a really bad sign of a company. Lesson learnt though do your research before buying!

On a side note they did issue me with a 30% refund on my €40 glasses - but no wonder they did when it costs €2 for them on a white label product!

8 March 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Celine,

This is Giulia, from Kanturo.

I'm sorry to hear about your experience. Indeed the logistic team and all couriers took their break for the holiday and some orders took longer to be processed, but we are 100% back on track now.

Kindly note that our items are 100% customized and produced by our own fabric. We are an Irish based company, but we ship our products from our fulfillment center in Shenzhen. We issue discounts as we see fit for our customers satisfaction within our possibilities.

I checked your order and its on the way to you, shouldn't take long to get to Ireland, although the local post offices are slower due to the lockdown. Feel free to reach out to us at support@kanturo.com in case you need any assistance.

Kind regards

Giulia

Rated 2 out of 5 stars

Bad Quality and Service

Slow shipping, bad customer service. Glasses arrived with fingerprints on the lens and the frame has no weight, feels like super cheap plastic. Not recommended at all!

5 March 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Katrina,

This is Giulia, from Kanturo.

I'm very sorry to hear about your experience so far. In terms of delays, unfortunately, due to covid and lockdowns things are slower than usual.

But I understand you received faulty items? Did you contact our support team for a replacement? Please let me know.

If not, kindly reach out to support@kanturo.com and send our team pictures of the defect so we can take further action.

Thank you

Giulia

Rated 1 out of 5 stars

DO NOT ORDER !!!!!

I have never left a bad review on anything in my life but this company is just beyond ridiculous. I ordered two pairs of blue light glasses on the 31st of January. It’s been a whole month and absolutely no sign of them. I completely understand that there are delays but this is ridiculous. I’ve been constantly tracking my order and it has just not been good enough. It was originally delivered to the wrong depot and I was told it would be delivered the next working day. That was 12 days ago. I was then told it would be another 4-10 days. I am still waiting. Customer service is appalling. I have tried emailing numerous times over the entire month of February and have yet to receive a reply. So overall would really not recommend. UPDATE received a reply telling my contact the courier so I did. The courier has told me that my order had been sent back to Kanturo. What an absolute joke of a company. Please if you value you your money DO NOT ORDER !!!

5 March 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Orla,

This is Giulia from Kanturo.

I'm very sorry for the inconvenience occurred with your order. Upon checking, I see that indeed the courier returned the package to us for some unknown reason - we are investigating.

Unfortunately, due to covid things are slower worldwide and most processes are out of our control.

That being said, I have fully refunded your order and you will receive an email about it. Once again, our sincere apologies for the issue occurred.

Let me know if there is anything else I can assist with.

Kind regards

Giulia

Rated 1 out of 5 stars

disappointed

I’ve placed my order weeks ago and have heard nothing. I understand the delay is due to Covid but they won’t respond to my emails about updates. Really disappointed. I also wasn’t given an order number. Think I’ve been scammed. Do not buy.

2 March 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Ella,

This is Giulia from Kanturo.

I'm sorry to hear you didn't get a reply from us yet!

Kindly edit your review and add your order number or name used to place the order, anything that can help me locate it.

Looking forward to your reply.

Giulia

Rated 1 out of 5 stars

Placed my order weeks a month ago this…

Order no. 114902

Placed my order weeks a month ago this Sunday. I understand the delay in delivery due to COVID-19 but I have emailed asking for updates and contacted them through Instagram and I haven’t been updated. Really disappointed with this service!

27 February 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Kate,

Thank you for sharing your order number.

Upon checking, I see your order has been delivered on 3/4 as tracking details. I also emailed you directly.

Please let me know if you still need any assistance.

Kind regards

Giulia

Rated 2 out of 5 stars

Long delivery, annoyed support, flimsy

Long delivery times and when asked for an update found the support quite annoyed by my question and suggestions. Glasses themselves arrived and feel flimsy. Not what I would have expected given the price.

----
Edit 3/3
Hi Giulia,
Happy to add more colour. The order is #113561.

Following the order I received an email confirmation. I waited for the follow up email to tell me when the order would ship. I never got it.
I knew about the delays (8-20 days shipping time). I ordered on Jan 28 and hadn't heard whether my item shipped by Feb 14. Ultimately, it arrived Feb 22.
While waiting, I received a couple of marketing mails each week telling me to buy a pair of glasses. All I thought was - have you shipped mine? Why am I not getting an update on my paid order?
I thought I'd contact support. I received a relatively speedy answer with an update. My mistake was to reply to this and let you guys know that I hadn't received the email to tell me that the ordered shipped. The response to that was what I'm referring to above, annoyance by my suggestion. After all, the system had sent the email how can I suggest otherwise... So that broke the experience for me.
In terms of the glasses themselves, having used them now for a week, they work. I'm very happy to report that :-) Yet, the frame feels filmsy and I had to tighten screws. So when I now see ads for glasses at half the price...well, I wonder as you can imagine whether this was worth it.
Hope this adds the background you were looking for.

23 February 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Evelyn,

Thanks for your review!

I'm sorry about the emails, I have forwarded this concern to our team and they will take care of it.

In terms of quality, I'm sorry to hear your glasses arrived kind of loose. I'm checking with our team to make sure all glasses are being inspected before shipping for future reference.

We appreciate your feedback as we are always working to improve our products and services.

Thank you

Giulia

Rated 3 out of 5 stars

Nice glasses, long delivery time

Just received glasses. Nice shape and quality. Only issue I have is that it took more than 3 weeks for delivery. Ship tracking was provided along the way, just know that product ships from China

22 February 2021
Unprompted review
Kanturo Eyewear logo

Reply from Kanturo Eyewear

Hi Natalie,

Thanks for your feedback, we highly appreciate it!

I'm sorry to hear your order took some extra time to arrive. Unfortunately, due to covid-19 and lockdowns, things are slower than usual.

Let me know if you need any assistance.

All the best

Giulia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look