Kamoni Reviews 1,081

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

I absolutely love, love my bikinis from Kamoni!! They have the most beautiful patterns, colors and styles! Their bikinis are extremely flattering and the material is great! I will always order my futu... See more

Rated 1 out of 5 stars

Have attempted to return my order for weeks now as bottoms fit like a thong. Have been offered new suits which I don’t want given the sizing discrepancies or $12 (which is a joke compared to what I sp... See more

Rated 5 out of 5 stars

I ordered 5 suits in size XS tops, small bottoms. Order took about 8 days from time placed til delivery at my door. All suits are well crafted and made of super soft, quality material. I even ordere... See more

Rated 5 out of 5 stars

Quick delivery! Some of the tops/bottoms didn't fit but customer service was very responsive and replaced the pieces without returning the items and only charged 10.99 for shipping. One top didn't com... See more


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

I ordered a swimsuit that was too big and I emailed customer service to organise a smaller size. They responded super quickly and have sent out the new swimsuit to me straight away. Great customer service would definitely shop here again!!

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. I’ve been emailing them for a return of the bikinis and nothing. The sizes are unbelievably small. Don’t buy here. I just want my refund 🥹

5 February 2024
Unprompted review
Kamoni logo

Reply from Kamoni

Dear Virginia,
We apologize for not providing you with a satisfactory shopping experience. We understand that everyone's body shape is unique, and we apologize that our products did not meet your expectations. Our service has always put customers first, and we are committed to doing everything we can to help you solve this problem. We understand that keeping the products and providing alternative solutions may be a suitable compensation option for you, but please be assured that you have the absolute right to return your order within 30 days. If you choose to keep your order, we want to offer you an additional compensation to ensure that you are not at a significant loss. Rest assured that we are dedicated to resolving this issue and ask that you trust us to do everything possible to find a satisfactory resolution. Our VIP customer service team has sent you email, please kindly check your email box. Thank you for your understanding and for giving us the opportunity to serve you.
Best regards,
Kamoni VIP Customer Service Team

Rated 5 out of 5 stars

Love this bikini

Super fast delivery, the bikini is exactly as described and fits perfectly. The quality is better than I expected and it is lined so not see through when wet! Will definitely purchase again from Kamoni.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy here

Don’t buy here! They state easy returns, but in reality they offer a measly 15% back of what you paid for their shoddy bikinis and they send form China and want you to return to America!!! There to small, not the right colour, the clasps are not fit for purpose. I could go on. Bad quality and bad sizes, STAY AWAY!!!

26 January 2024
Unprompted review
Kamoni logo

Reply from Kamoni

Dear Victoria,
We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased.
At the product webpage, you can check the size when placing order. If you are between sizes, we kindly suggest you choose the larger size. If any issue with the products, please get back to us and we can exchange the size or send you new replacement, and for the products you received, you can keep them without return. If you want to return, we do offer a refund of the actual payment made for the items after we receive your parcel. Could you please leave us your order number here so that our VIP customer service team can properly take care of your issue? Thank you for your understanding and for giving us the opportunity to serve you. We are committed to improving our product offerings and providing our customers with a more satisfactory shopping experience.
Best regards,
Kamoni VIP customer service team

Rated 5 out of 5 stars

Great customer service

Great customer service. I was skeptical of the company but decided to chance it because prices were great. Everything arrived quickly except one suit that was back ordered and they offered a discount for the inconvenience. Suits are great and sizes are true to what I normally were.

28 January 2024
Unprompted review
Rated 1 out of 5 stars

This company I would avoid says easy…

This company I would avoid says easy return s this is not the case says you have to return to America at your own cost they don't supply returns labels tell you to keep items which is ridiculous as they are not suitable I tried customer service got one reply saying you can keep items or get 15 per cent off your order which you have paid for not heard anything since put in bin should be takin off site

22 January 2024
Unprompted review
Kamoni logo

Reply from Kamoni

Dear Michelle,
We sincerely regret that your recent order experience did not meet your expectations. Please don't worry, we'll try every effort to make our customers satisfied. Our service has always put customers first, and we are committed to doing everything we can to help you solve this problem. We did come up with other solutions as we work on this issue, but these are just suggestions and you have the absolute right to return your order within 30 days. We have sent our return address to you via email, if you want to return, please return the items to us, thank you. We'll issue refund once we receive your parcel. Our manager of VIP customer service team has sent you email with potential solutions, please kindly check your inbox and spam box.
We are committed to improving our product offerings and providing our customers with a more satisfactory shopping experience.
Best regards,
Kamoni VIP customer service team

Rated 5 out of 5 stars

I ordered a swimsuit for my wife but…

I ordered a swimsuit for my wife but she didn’t like it as much as I thought. I emailed Kamoni and they have been nothing short of exceptional in handling the return and helping choosing a new swimsuit. Best customer service I’ve had in a long while

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Very easy exchange process

After receiving my contents, which did seem to take a while, they did not fit correctly. I needed to exchange for a larger size. Just one email to the service department and Blair immediately helped me out. All I needed was an exchange and the process was quick, simple and straightforward. I was able to keep my existing order, pay shipping for the new ones, and now I can play around with mixed sizes. Very happy!! Blair was extremely helpful and very responsive.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and return policy.

Fast, friendly and efficient customer service, Blair was able to assist me in my return and even though I was over the grace period I will still be receiving a new product, for just the shipping cost! Kamoni has good quality swimwear, that look just like the picture. I will be ordering again for summer vacation!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Good Quality Products

Website is very user friendly, items where exactly as pictured and of a good quality. Fast delivery to Oz

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Stylish bikini and great experience

I've bought 4 bikini set from Kamoni and I'm really happy with quality, delivery and customer service. I saw so many bad reviews before buying, so I was unsure. After purchasing I can not recommend it enough, bikini are stylish, quality is good for the price and service was excellent. They arrive from HK so it takes around 10 days, but it's worth the wait. I wanted to return 1 of the 4 bikini and after contacting the CS they offer to send me a better size for free. Honestly I couldn't have hoped for me. Will buy again and will recommend them to friends and social media.

1 December 2023
Unprompted review
Kamoni logo

Reply from Kamoni

Dear Consumer,
Thank you so much for taking the time to share your experience and your 5-star positive review! We are so happy to hear you were pleased with our product quality and customer service. Your encouragement will keep us moving forward and constantly improving our service. Thank you again for choosing Kamoni, and we wish you a great day!

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