Kajabi Reviews 2,317

Kajabi is a superstar! I know some people are put off my their pricing but when you look at what they offer, all rolled into one - it's WOW! And way cheaper than individual services (and who needs the headache of having so many moving parts in different places when you can have it all under one roof) - it's also waaaay cheaper than brick and mortar! An amazing product, and amazing company!

Really helpful on so many levels. The bot can answer most questions but it is also quick and easy to chat to a real person.

TERRIBLE COMPANY! So far so good I like it much better than all the other platforms and the customer service is very attentive!

We’ve run into a major challenge with tracking purchases when using Kajabi’s built-in upsell feature inside offers.

Currently, the Meta Pixel only detects one combined purchase (main offer + upsell) and cannot distinguish them as individual transactions. This leads to inaccurate reporting on ROAS (Return on Ad Spend), which is critical since we actively run ads to promote our courses.

We intentionally use the built-in upsell because of the smooth one-click customer experience it provides. When we switched to this setup, our upsell conversions significantly increased compared to when we directed customers to separate checkout pages. However, the tracking limitation makes it difficult to properly measure and scale our marketing efforts.

Our request:
Please implement a way to fire initiate checkout and purchase events specifically for upsells within the built-in upsell pages.

This would not only solve the data accuracy issue but also revolutionize Kajabi’s marketing capabilities, empowering creators like us to run smarter ad campaigns and scale with confidence.

Thank you for considering this important feature—we believe it would be a game-changer for all Kajabi users running paid traffic.

Best regards,
Joe (Lisa Elia's Team)

I received help from Kajabi support quickly and was offered great guidance.

I enjoy the hands on training and the "how to do" the elements I need for my business. Very easy to understand and listen. Modules are not long at all either! Thank You

We have been Kajabi customers for 5 years on their top-tier plan. Recently, we received notice of a 25% increase in our subscription fees and when querying this with their support they abruptly told us that they "will not be providing special pricing or discounts" so we just need to accept a 25% price hike - that's a $960 increase on our annual plan!

Prospective customers should be aware that subscription costs may increase drastically over time, including for long-term users who have already integrated their business processes with the platform.

Was receiving an error and the ChatBot was able to suggest and guide me too workable solutions each time I encountered an error or challenge to complete the task in question. Thank you

Kajabi is a vital part of my business!

100 Stars!

Bad customer service. Not caring about inquiries of billing even we don't want to continue using the plateform. Disappointing

AI didn’t fix my problem and pretended like there was someone working on the problem. Then I got this survey asking how well kajabi did at fixing my problem. The problem isn’t fixed.

Someone at Kajabi saw my review and an someone was able to help me with my problem. Overall, Kajabi takes customer service seriously and I appreciate that.

I've been using Kajabi for over 3 years, and the only problems I have is when Kajabi makes updates that either change the functionality of certain features, which is very frustrating because I can't just complete my work without spending several hours speaking to someone at Kajabi, or the features that I use for my business simply disappear, which is the case with the most recent update. I was told that Kajabi has never used SEO in their products. Since when? Since the most recent update. Also, the obsession with the use of AI has gotten out of hand. AI is STUPID, and only causes more problems than it corrects!! Furthermore, when an AI causes a problem, there are no humans at Kajabi who know how the system works to give adequate advice. Finally, It's obvious that Kajabi is moving to becoming an AI run service, saving money by letting go of the humans, so why is my monthly fee for using Kajabi going up 20%?

Finally the Kajabi team contacted me and solved the problem super fast, 10 out of 10

I haven't gotten the time to fully look at all the things Kajabi offers me. So to be able to just write and speak TO A PERSON, not AI, is amazing. They solve doubts, are super nice and help me fast and efficiently. I pay with joy!

I have been with Kajabi, as a Founder, since the beginning! I love it’s intuitive function and all the new things they keep adding. Customer support has been top notch and very responsive. A+

Von was wonderful!
He could immediately understand my issues and suggested to check up on a couple of things and led me to understand the issue and instructed me to solve my customers issues. It was quick and I was very satisfying. He was also patient to answer all of my questions precisely.

Catch class recordings haven't been working for a while. Kajabi customer service poor. A bot replied with suggestions that it was the community founder who was at fault. Founder says it's my device. Customer support took too long and a different person each time. Lots of people in the community have had problems.

Kajabi is simply the best.

Have used Kajabi for years now, and it just keeps getting better. The container to hold my digital courses is phenomenal, and the support I've received is always great. I love this product.

They don’t quit on me. They help me resolve my problem.