Really good quality clothing. Always the softest material and so comfortable. Everything feels nice and thick and well Made. Been purchasing Kaiia clothing since last year, & probably a quarter of my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amy dealt with my query from start to finish, with several emails going back and forth. Very helpful to have the continuity of the same advisor each time. She was as helpful as she could be, within th... See more
Company replied
Really happy with the customer service from KaiiaTheLabel. I had an issue with my order, but Amy was so helpful and handled everything quickly and professionally. She was understanding and made the w... See more
Company replied
I've just had brilliant Customer service from 'Anna' Kaiia. I wanted to change my order size, this unfortunately wasn't possible but I was given the option to cancel and re order my correct size. Wa... See more
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Company details
- Women's Clothing Store
- Clothing Store
- Lingerie Store
- Outerwear Store
- Plus Size Clothing Store
- T-Shirt Store
Written by the company
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Contact info
United Kingdom
- support@kaiiathelabel.com
- kaiiathelabel.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and quality products!
Quick delivery and quality products!
4 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Katie,
Thank you for your feedback! We are thrilled to hear that you experienced quick delivery and found our products to be of high quality. At Kaiia, we strive to provide our customers with the best possible shopping experience, and your satisfaction is our top priority.
We appreciate your support and look forward to serving you again soon.
Sarah x
I love Kaiia the label
I love Kaiia the label, all the clothes I’ve ordered have been a great fit, good quality, washed well and have been so soft. Comfy and on trend. Love it!
4 June 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you so much for your wonderful feedback about Kaiia the label! We are thrilled to hear that you have had such a positive experience with your orders.
It's fantastic to know that the clothes have been a great fit, high quality, and have washed well. Comfort and style are essential, and we are glad that you find our pieces both comfy and on-trend. Your satisfaction is our top priority, and your kind words inspire us to continue delivering the best possible products.
We appreciate your support and look forward to serving you again soon.
Laura x
Always coming out with new designs the…
Always coming out with new designs the best tracksuits I own . Love them!
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Liz,
Thank you for your wonderful feedback! We are absolutely thrilled to hear that you love our tracksuits and appreciate our commitment to continuously introducing new designs. At Kaiia we take great pride in offering stylish and high-quality clothing that aligns with our customers' needs and preferences.
Your satisfaction is our top priority, and your positive comments truly motivate us to keep innovating and enhancing our offerings. If there is anything we can do to achieve a 5-star rating from you, please do not hesitate to let us know. We are always eager to improve and ensure that your experience with us is nothing short of exceptional.
Thank you for being a valued customer. Should you need any assistance or have further inquiries, please feel free to reach out at any time. We are here to help!
Amy x
Quick shipping and items always great…
Quick shipping and items always great quality
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Phoebe,
Thank you for your feedback! We are thrilled to hear that you have experienced quick shipping and that our items consistently meet your expectations for great quality. At Kaiia, we strive to provide our customers with the best possible shopping experience, and your satisfaction is our top priority.
We appreciate your support and look forward to serving you again soon!
Sarah x
Size down in most items but all items…
Size down in most items but all items are great quality
3 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Amy,
Thank you for your valuable feedback regarding the sizing of our items. We appreciate your insight that you found it necessary to size down in most items. Your experience is important to us, and we strive to ensure that our products meet your expectations in both fit and quality.
We are delighted to hear that you are pleased with the quality of our items. At Kaiia, we take great pride in offering high-quality products that our customers love.
Thank you for being a valued customer, and we look forward to assisting you again soon.
Laura x
Absolutely perfect quality fave brand…
Absolutely perfect quality fave brand by far
2 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Kelly-Louise,
Thank you for your wonderful feedback! We are thrilled to hear that you find the quality of our products to be absolutely perfect. At Kaiia, we strive to deliver the best to our customers, and your satisfaction is our top priority.
Thank you once again for choosing Kaiia. We look forward to serving you again soon!
Amy x
Amazing quality of clothing
Amazing quality of clothing!
Outstanding customer service!
Lovely clothing line 🩷
2 June 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying the amazing quality of our clothing. At Kaiia, we strive to provide outstanding customer service, and it’s rewarding to know that our efforts are appreciated.
Your kind words about our clothing line mean a lot to us. We are dedicated to creating stylish and high-quality pieces that our customers love.
Thank you for being a valued part of the Kaiia community. We look forward to serving you again soon!
Sarah x
Reply from Kaiia The Label
Hi Kaylah,
Thank you very much for your wonderful feedback regarding our tracksuits! We are absolutely thrilled to hear that you find the quality to be top tier. At Kaiia, we take great pride in our commitment to delivering exceptional products that meet the highest standards of quality and style.
Thank you once again for your support, and we look forward to serving you again soon!
Sarah x
Always such a great experience ordering…
Always such a great experience ordering from Kaiia. Been purchasing their clothes for a while now. Clothes are super comfy and great material. I always get comments on where my clothes are from. Any issues ive had in the past, customer service has always been super helpful. Delivery is always speedy too. Great brand, id recommend.
1 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Corinna,
Thank you for your wonderful feedback! We are thrilled to hear that you consistently have a great experience ordering from Kaiia. It's fantastic to know that you appreciate the comfort and quality of our clothing, and that you receive compliments on your outfits.
We pride ourselves on providing exceptional customer service, so it's gratifying to hear that our team has been helpful in resolving any issues you've encountered in the past. Additionally, we strive for speedy delivery to ensure you receive your items promptly.
Your recommendation means a lot to us, and we are committed to maintaining the high standards that have made your shopping experience enjoyable.
Thank you once again for your support, and we look forward to serving you in the future!
Laura x
Marie instantly replied to my email and…
Marie instantly replied to my email and resolved my issue, delivery was quick too
1 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Swabiha,
Thank you for your feedback! We're thrilled to hear that Marie was able to assist you promptly and effectively. It’s always our goal to ensure that our customers receive quick and efficient service, and it’s wonderful to know that your issue was resolved to your satisfaction.
We also appreciate your comments regarding the swift delivery of your order. At Kaiia, we strive to provide not only quality products but also a seamless shopping experience from start to finish.
Thank you for choosing Kaiia. We look forward to serving you again in the future.
Amy x
Super fast and easy shipping for…
Super fast and easy shipping for amazing quality and beautiful clothing
1 June 2026
Unprompted review
Reply from Kaiia The Label
Hi Lim,
Thank you for your fantastic feedback! We are thrilled to hear that you experienced super fast and easy shipping with us. At Kaiia, we strive to deliver not only amazing quality but also beautiful clothing that meets your expectations. Your satisfaction is our top priority, and we are delighted that our efforts have resonated with you.
Thank you for choosing Kaiia, and we look forward to serving you again soon!
Amy x
Love
clothes are amazing quality at a good price, love that they offer student discount
14 March 2026
Unprompted review
Reply from Kaiia The Label
Hi Isabelle,
Thank you for your wonderful feedback! We're thrilled to hear that you love our clothes and appreciate the quality we strive to deliver at a great price. It's also fantastic to know that our student discount is beneficial for you.
At Kaiia, we are committed to providing stylish and affordable options for our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Laura x
Great items and great quality
31 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Lucy,
Thank you for your feedback! We are thrilled to hear that you are satisfied with the items you received and that you found the quality to be great. At Kaiia, we strive to provide our customers with high-quality products that meet their expectations.
Thank you for choosing Kaiia. We look forward to serving you again soon!
Amy x
Lovely clothing but the return process…
Lovely clothing but the return process is a tiny bit tedious
30 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your valuable feedback regarding your experience with our return process. We appreciate your kind words about our clothing, and we are committed to providing a seamless shopping experience for our customers.
We understand that the return process can sometimes feel a bit tedious, and we are continuously working to improve it. Your insights are crucial in helping us enhance our services. If you have any specific suggestions or details about your experience that you would like to share, please feel free to reach out. We are here to assist you and ensure your satisfaction.
Thank you once again for your feedback, and we look forward to serving you better in the future.
Laura x
Kaiia the label is life 🩷
I don’t wear anything else other than my Kaiia sets/hoodies they are the most comfortable pieces of clothing I own I have been wearing Kaiia for years now and I honestly would never change a thing my fav and will always be my fav 🩷
29 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Tia,
Thank you for your wonderful feedback! We are thrilled to hear that you love Kaiia the label and that it has become your go-to choice for comfort and style.
Your loyalty over the years means a lot to us, and we are delighted that our sets and hoodies have consistently met your expectations. We always strive to provide high-quality, comfortable clothing, and it’s rewarding to know that we have succeeded in doing so for you.
Thank you again for being a valued customer. We look forward to serving you for many more years to come!
Sam x
Absolutely love this brand
Absolutely love this brand. The clothes are always a great quality and are all stunning. New ranges so frequently. Staff are lovely and helpful and always help really quickly. 5* all round. Thank you guys 💖
28 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Joanna,
Thank you for taking the time to share your wonderful feedback about Kaiia. We are thrilled to hear that you absolutely love our brand!
Your kind words about the quality and stunning designs of our clothing truly mean a lot to us. We strive to offer new ranges frequently to keep our collection fresh and exciting, and it's gratifying to know that you appreciate this effort.
We are also delighted to hear that our staff has provided you with lovely and helpful service. Our team is dedicated to ensuring that every customer has a positive experience, and your recognition of their quick assistance is greatly appreciated.
Thank you once again for your 5-star review. We look forward to serving you again soon!
Sarah x
Reply from Kaiia The Label
Hi Melissa,
Thank you for your kind feedback regarding Kaiia. We are thrilled to hear that she consistently provides you with an amazing experience. At Kaiia, we strive to deliver exceptional service, and it’s wonderful to know that our efforts are making a positive impact. If there’s anything else we can assist you with or if you have further suggestions, please don’t hesitate to reach out. Your satisfaction is our top priority.
Sam x
The quality of the clothes are amazing…
The quality of the clothes are amazing xx
27 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Wendy,
Thank you for your wonderful feedback! We are thrilled to hear that you find the quality of our clothes to be amazing. At Kaiia, we take great pride in sourcing high-quality materials and ensuring that our products meet the highest standards of craftsmanship. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts resonate with our valued customers.
We appreciate your support and look forward to serving you again soon.
Sarah x
Love this brand
Love this brand! Great clothes that are always good quality and my orders are alaways delivered super quick :)
5 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you so much for your wonderful feedback! We are thrilled to hear that you love Kaiia and appreciate the quality of our clothing.
Your satisfaction is our top priority, and it's fantastic to know that your orders are consistently delivered quickly. We strive to provide our customers with not only stylish and high-quality products but also an efficient shopping experience.
Thank you for being a valued customer!
Amy x
Amazing quality
Amazing quality, fast shipping, clothes are always really flattering. No complaints at all, one of my favourite clothing brands!
27 May 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying the amazing quality of our products and that the fast shipping has met your expectations. It's fantastic to know that our clothes are consistently flattering for you.
We appreciate your support and are delighted to be one of your favourite clothing brands.
Thank you once again for choosing Kaiia. We look forward to serving you again soon!
Sam x
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