Kaelo Reviews 53

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great service and a really fantastic item as well as looking great in the island it has become a talking point and has got a lot of attention and good comments

Company replied

Rated 5 out of 5 stars

The Kaelo wine cooler has been a pleasure to use and is a real talking point with guests. The wine stays at the perfect temperature and can keep red wines at the desired cellar temperatures and whites... See more

Company replied

Rated 5 out of 5 stars

Love this product... versatile chiller which accommodates wine & champagne bottles as well as carafes (water & juice). Gets to full chilled temp within 15mins. Fantastic party conversation start... See more

Rated 5 out of 5 stars

Amazing concept and even better in person. Had my kitchen redone two month ago and got recommended to have this installed in my design. Best decision ever! Worth every penny and definitely already get... See more

Company details

  1. Manufacturer
  2. Appliance Store

About Kaelo

Written by the company

Kaelo keeps drinks chilled so you can enjoy every sip at the perfect temperature.

Open a cold one, pour yourself a glass, and pop the bottle in your Kaelo. That’s it! Kaelo will keep the bottle at its opening temperature, and without any mess, drips or ice.

Whether it’s your favourite vineyard or your favourite orange juice, Kaelo offers the best experience for any chilled drink, including red wines.

The patented cooling is adapted from hyper-efficient medical technologies, meaning it reaches cold temperatures in seconds and costs less than 2p per hour to run. Invented by their founder Kevin Jabou, it’s now built by hand in the Cotswold workshop.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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Rated 5 out of 5 stars

Great service and a really fantastic…

Great service and a really fantastic item as well as looking great in the island it has become a talking point and has got a lot of attention and good comments

1 December 2025
Kaelo logo

Reply from Kaelo

Thank you for the great review. We’re delighted to hear that your Kaelo looks fantastic in the island and has become a real talking point.

Thank you again for choosing Kaelo and for taking the time to share your experience. We truly appreciate it.

Rated 5 out of 5 stars

Nice product

Great product, looks proper smart, a centre piece to our island. We had an issue with the unit not working but they sent a replacement straight out with no fuss and organised with that courier for the unit to be returned.
Zoe who we dealt with was amazing, very polite, very helpful.
Will definitely recommend!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn’t be without our Kaelo

We would not be without our Kaelo, the plus model is worth the extra cost, and does exactly what it says, keeping red wine at a steady temperature and chilling slightly too warm wine- but we mainly use it for maintaining the temperature of already chilled wine to the last glass- brilliant. The company themselves are very friendly and helpful, and highly recommended, excellent customer service and after sale support.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

we bought our wine cooler through a…

we bought our wine cooler through a third party kitchen installer so had very little to do with Kaelo at that stage, we recently had a problem with it when it stopped working and were worried that the 5 year guarantee wouldn't be honoured, what a mistake, first rate service from Corrine at Kaelo and no issues whatsoever, Fantastic customer service and would recommend to anyone, brilliant

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, helpful advice and communication from purchase to delivery and thru installation. Love my kaelo and had so many compliments from my kitchen guests!

1 September 2023
Unprompted review
Kaelo logo

Reply from Kaelo

Thank you for the lovely review :) enjoy using your Kaelo!

Rated 5 out of 5 stars

The Kaelo wine cooler has been a real luxury addition.

The Kaelo wine cooler has been a pleasure to use and is a real talking point with guests. The wine stays at the perfect temperature and can keep red wines at the desired cellar temperatures and whites chilled. The product looks great and is subtle yet can be customised via the LED colour change. We highly recommend the Kaelo having the wine to hand at the perfect temperature has proven to be a real luxury addition to the kitchen.

21 November 2023
Unprompted review
Kaelo logo

Reply from Kaelo

Thank you Rob!

Rated 5 out of 5 stars

Best customer service ...ever

Such an amazing product and unbelievable customer service. Our old bottle cooler had stoped working - after a email conversation it was replaced for free and we were given very helpful instructions on how to remove and replace the unit which proved very simple to do. Staff all charming and very helpful - and we now have chilled wine in out kitchen unit again.

20 November 2023
Unprompted review
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Reply from Kaelo

Thank you so much Sarah, enjoy using your Kaelo :)

Rated 2 out of 5 stars

Bit of a gimmick

Bit of a gimmick - barely keeps a cold bottle cold (a traditional terracotta cooler would work better). Throws out a ridiculous amount of heat into the cupboard underneath where it’s mounted, relative to the minuscule cooling. Looks smart on the counter, but we don’t bother using it. Came as part of a new kitchen. Certainly wouldn’t buy independently.

9 October 2023
Unprompted review
Kaelo logo

Reply from Kaelo

Hi Ed, sorry to hear it’s not living up to your expectations. We will get in touch with you directly, as we’d like to know more details on how it was installed as it shouldn’t be producing heat. Since the Kaelo came with your kitchen, we’ll also share some information about the product and how to best enjoy it. Thanks, Charlotte.

Rated 5 out of 5 stars

Sexy Wine Hole

Sexy Wine Hole

Kaelo Plus wine hole is just genius. It also helps in keeping the sister in law fixed in position on her stool in front of the SWH - much tidier than her lurching around the place. The whizzy lights are so cool tool.

25 March 2023
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Reply from Kaelo

Genius - wow! Thank you for your review :)

Rated 3 out of 5 stars

I am still waiting for the mat to be…

I am still waiting for the mat to be sent to me. This, however, is being dealt with between Kaelo and the kitchen design team, and I am told it should be despatched imminently.

20 January 2023
Unprompted review
Kaelo logo

Reply from Kaelo

Hi Debbie, we've coordinated with your kitchen team and the matt is being delivered next week. Thanks for your patience! Best, Charlotte

Rated 5 out of 5 stars

A great little gadget.

A great little gadget to have in your Kitchen worktop. The ultimate party accessory! Keeps the wine chilled perfectly and great lighting options. A little bit of luxury!

25 September 2022
Unprompted review
Rated 5 out of 5 stars

A superb addition to any kitchen

A superb addition to any kitchen. As a premium kitchen specialist we take design seriously and the Kaelo looks so elegant in our designs as well as being highly functional. We started featuring Kaelo within our kitchens back in 2013 (I think!) and we have never had one go wrong.

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing product

Since I have Kaelo at home it seems like it's the center piece of attention. All visitors love it and want to know more about it. We love spending long evenings in the kitchen with some snacks and the cold bottle of wine within reach.

23 September 2022
Unprompted review

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