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Avoid. Customer service is sketchy and hard work.
If you are reading reviews to see if this site is any good - Now is your chance to back away. The company address on the site is in the UK but this company is in China. And customer service is very poor. The order takes a very long time to arrive.(it’s coming from China!) The listing sold item as cotton and linen, the garment said different!! Poor quality and a strange fit. Huge in some places. Skimpy in others. Has to go back.
That’s when the real problems start. As other reviewers have explained, this is not easy. And results in daily emails from the company stressing NOT to return the item (you can’t anyway as they won’t give any return details) and offering instead a discount. In my case this went on for weeks. With no end in sight I finally just took a discount as I could see this could go on interminably.
Then the refund doesn’t arrive for another month or so and has to be chased.
It is all sketchy and hard work and irritating. And also disappointing as the clothes look great on the site.
Avoid.
Definitely avoid these scammers
Definitely avoid. I got a dress which was ok and 2 pairs of very poor quality trousers which were tiny and definitely weren’t the right size. I contacted them and asked for a refund for both pairs and said I wanted to return them. They refused the return and first of all offered a $5 coupon or 10%. The value was £35.
I kept chasing them since June for the refund. I got this email:
“Sorry to hear you are not satisfied with the suggestion.
In this situation, After checking with our manager, we would like to provide two proposals for you:
1. We would like to provide you a 50% refund to make you satisfied, even this will make us bear the loss.
2. Otherwise, you need to cost about 20USD to return the item back to China, and we will provide a full refund after we receive the item. Also, we are not responsible for the returning shipping fee.
Hope you understand and tell us your decision in the next email. Look forward to hearing from you.
Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.”
Finally they agreed 50% without me sending the trousers back (they’re going to charity). They kept saying they had sent the refund. Of course they hadn’t and were relying on me checking. More excuses came. Anyway, finally this week I got £16.99 back via PayPal. They are complete scammers.
SCAMMERS!!!
SCAMMERS!!!!
The received items are NOTHING close to what was on the picture and description of the website! DO NOT BUY FROM THEM!!
DO NOT BUY FROM THIS SITE
DO NOT BUY FROM THIS SITE. They will say anything not to give you your refund. The quality is crap / size too big.they said to give the item to someone I know, then they offered me 10% refund, the next day 20% refund, the following day 30% refund. It is disgraceful how they can get away with scamming people. These emails are going on over a week now
DO NOT BUY FROM THIS COMPANY
ITEMS NOT AS DESCRIBED - DIFFERENT COLOUR AND DIFFERENT FABRIC
I would give no stars but that was not an option.
I orders some clothing - what arrived was not as described and not made from the same fabric as advertised on the website.
The quality was shockingly poor and nothing like what I ordered.
Beware cheap imitations. I have asked for a refund but if that is not forthcoming I will be opening a dispute on paypal.
I cannot emphasize what poor quality the items were that arrived. They were just utter junk.
DO NOT BUY FROM THIS SITE!!!
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