Really easy to navigate and book our festival tickets and package through Kaboodle. I made a mistake and double booked the parking but after sending an email through the help pages the extra booking w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!
Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.
Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more
Company details
Written by the company
Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...
Contact info
Manchester, United Kingdom
- Hello@kaboodle.co.uk
- kaboodle.co.uk
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fay was wonderful
Fay was wonderful, really attentive and amended booking error without instruction.
21 April 2026
Unprompted review
Fay was absolutely incredible
Fay was absolutely incredible! Well informed, quick with responses and polite!
23 April 2026
Unprompted review
It's been great experience
It's been great experience - using the system and dealing with their customer support team, I received excellent service, thanks!
23 April 2026
Unprompted review
Fay was massively helpful with getting…
Fay was massively helpful with getting me out my jam as I had got the wrong ticket cant say enough how appreciative I am. They will do anything they can to help to assure the best experience possible.
22 April 2026
Unprompted review
Excellent customer service
Customer service was excellent! I contacted them using the chat on the app and they got back to me quickly and resolved my issue. Thank you!
22 April 2026
Unprompted review
Customer Service Exceptional
The live experience was a bit frenetic but the after care was exceptional. Jasmin was a dream! Nothing too much trouble.
22 April 2026
Unprompted review
Ellie was very helpful
Ellie was very helpful and sorted out our hoopla tickets. Very quick and efficient! Thank you
22 April 2026
Unprompted review
Sent an email to change a booking for a…
Sent an email to change a booking for a festival, response was quick and very helpful and managed to get it changed promptly.
20 April 2026
Unprompted review
trying to book for 2 carers for…
trying to book for 2 carers for disabled people but they only send me one carer ticket and when I try to contact them they do not reply
20 April 2026
Unprompted review
Reply from Kaboodle Ticketing
Hi Mark,
Thanks for getting in touch.
I can see that you recently reached out to our team (Kaboodle) via email to enquire about a second carer ticket and we were awaiting your booking reference so that we could advise further.
Kaboodle do not deal with access applications, and the event do have their own separate access team. Unfortunately this means that we cannot view your application or the outcome of it, which is decided by the access team.
I would advise that you reach out to the access team directly at info@summertimelive.co.uk. We will pass your details onto them so that they are aware you will be making contact.
Please note, if there are 2 people in your group who require 1 carer each, you will need to submit 1 application per person. If one person requires 2 carers, then please reach out to the access team above to discuss this further.
More information can be found on their website, under the "Carer Tickets" section - https://www.summertimelive.co.uk/faqs.
As your review is not a reflection of the experience that you have with Kaboodle, we kindly ask you to amend this to provide a true representation of your experience with ourselves.
Kind regards,
Kaboodle
Friendly and quick service to sort out missed payments on my boomtown ticket which got cancelled
What made this experience great was the friendly and fast service to sort out my boomtown ticket since I missed some payments and it got cancelled Emily from the kaboodle team managed to reinstate my ticket which I’m grateful for.
13 April 2026
Unprompted review
Name change help excellent
Fay was great with helping me sort out my name change was quick at replying and sorted it out with no issues at all
1 April 2026
Unprompted review
Kaboodle' Never had a Problem Or…
Kaboodle' Never had a Problem Or anything wrong . staff are super helpful no hassle or drama. Would and have recommended to others .
28 March 2026
Unprompted review
Ive changed the payment date twice on…
Ive changed the payment date twice on the phone and they've not done it
12 February 2026
Reply from Kaboodle Ticketing
Hi Linda,
Thanks for getting in touch.
I can see that your payment plan was reset on 10th February, at the time that your booking was reinstated.
Payment was set to be taken on 28th February, but failed multiple times due to your card expiring.
A manual payment was received on 3rd March, with your payment plan set to resume from 28th March.
We have attempted to take 2 further payments since 28th March, all of which have failed due to insufficient funds. A final attempt will be made tomorrow. If this payment fails then your plan will be paused and action will be required - in this case another email will be sent to you with more information.
A member of our team will call you today to ensure that the card details linked to your payment plan are correct.
Kind regards,
Kaboodle
Olivia replied back very quickly and…
Olivia replied back very quickly and was very helpful
27 March 2026
Unprompted review
Thank you Kaboodle and Jasmin!
Thank you Kaboodle! Jasmin so helpful in sorting out the upgrade to my tickets - responsive understanding patient - blessings!
24 March 2026
Unprompted review
Without a doubt the worst website to…
Without a doubt the worst website to use for ticket management. Purchased a boomtown ticket last year and ever. Single. Time. I try to log into my account I’m either told I don’t have an account, or my details aren’t correct (when I know for a fact they are). Then have to go through the long drawn out process of getting in touch with the help email address and getting my details reset, to log in, and then be met with the same exact issue days later.
25 March 2025
Tidy Weekender 2026
Absolutely brilliant! I needed to change my arrangements for the Tidy Weekender in Spain and Jasmin was so helpful. Made everything really easy. And gave travel advice on top, can’t ask for anymore than that. Top service!
25 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.