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K9store Reviews 204

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TrustScore 4.5 out of 5

4.7

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptionally fast delivery service, with many items arriving the day after ordering. People are also very satisfied with the quality of the products, often describing them as excellent, sturdy, and exactly as described. The ease of the ordering process and the careful packaging of items are frequently highlighted as positive aspects. Many customers express their intention to return for future purchases, recommending the company for its great service and products.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the extremely quick... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably prompt delivery of items ordered... Which was the herm sprenger quick release buckle... Certainly did not expect it to arrive the day after it was ordered. Very impressed.. Will definitel... See more

Rated 5 out of 5 stars

I wanted an IQ vest and thought I had measured everything correctly- the vest came very quickly but I immediately realised I needed a different size. I contacted them straight away and arranged to ret... See more

Rated 5 out of 5 stars

Not able to purchase this item anywhere else in the UK, so really pleased I found it on your site. Never purchased from you before, but it was very straight forward and the delivery was very quick an... See more

Rated 5 out of 5 stars

Requested an item that was out of stock so emailed them and they had it shipped to their store and sent it. Top class merchandise and customer service. Excellent communication. Have made a few purchas... See more

Company details

  1. Pet Store

Written by the company

Because pets make life better. From agility lead systems to training collars, we have the perfect product for your pup. Shop with confidence knowing that we have a wide selection of quality products to choose from.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Was concerned, due to lack of contact details, but used online contact form and they responded really quickly. Amazed at how quick delivery was, especially over Xmas. Very very happy.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

No return to my urgent email

No return to my urgent email
No phone number to call for help other than USA which I can’t call don’t order if you looking for customer support disgusting

2 December 2024
Rated 3 out of 5 stars

Service good

Service good, but postage charges were more than it cost to send, packaging was a bin liner, which was ok, but item came up small compared to measurements on there site. Had to return and pay for postage again.

22 November 2024
Rated 5 out of 5 stars

Quick delivery & well packaged.

Quick delivery & well packaged.
Great product - we had a trainer to teach the dog (& us) how to use it effectively.
I now look forward to dog walks, barely need to use the control now but good to know it’s there if required.

31 October 2024
Rated 5 out of 5 stars

Helpful and friendly

First of all, the jacket I bought is fantastic and fits perfectly. The description and size guide was great. I contacted them as my size wasn't in stock, but they quickly responded and offered to add one to the next order, which they did and contacted me again when it arrived. I appreciate this sounds normal, but the experience felt personal and friendly. I would use them again and recommend to others.

12 November 2024

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