Dear Ms. Walsh,
We refer to your review concerning an incident involving your vehicle and one of our HGVs. While we respect your right to express your perspective, we must categorically address the inaccuracies and unfounded claims in your statement.
JWD Removals is a long-established family business with over 65 years of impeccable service. Our fleet operates with the utmost professionalism, and our vehicles are equipped with 360-degree cameras and telematics that record all movements, ensuring a factual account of every incident.
Upon review of the footage, the following facts have been established:
No overtaking of a bus occurred: Contrary to your claim, the bus in question was traveling in the opposite direction. At no time did our driver overtake or engage in any unsafe manoeuvre involving a bus.
The "two-mile chase": Pursuing a vehicle over this distance on public roads is not only hazardous but may constitute an offense under UK road traffic laws. We strongly advise caution in making such admissions, as this could attract scrutiny from enforcement authorities.
Driver conduct: Our driver adhered to all traffic regulations, including stopping at the first safe location. At this point, your male passenger approached our driver in a threatening manner, carrying what appeared to be a rod or stick, and used aggressive and foul language. Despite this, our driver provided the required legal details.
Further, your allegation that we are “rude” and “unsafe” is refuted by the evidence. We also note that a follow-up call made to our office by your male companion involved offensive, abusive, and sexually explicit language directed at our staff. This unacceptable behaviour caused considerable distress to our employees and was recorded in detail.
Your statement suggesting that customers “beware of using this company” is both defamatory and misleading. Such comments can cause significant reputational damage and financial harm to our business. Please be advised that defamatory statements of this nature are actionable under UK law, and we are prepared to defend our business interests vigorously.
We urge you to retract or amend your review to reflect the factual inaccuracies outlined above. Failure to do so may leave us no option but to pursue legal remedies, including but not limited to claims for defamation and damages.
We remain open to resolving this matter amicably and professionally. Should you wish to discuss this further, you may contact our legal team at legal@jwdremovals.co.uk.